Compensation Online Advice (OLA) letters 117-04030020

• To create an OLA for a compensation case, go to Step 2
• To add a biller code to a letter, go to Step 6
• To view an existing OLA and associated activity, see Step 2 in Completing the OLA activity table
• To code a letter as 'Not Sent', see Step 3 in Completing the OLA activity table
• To print a letter locally, see Step 4 in Completing the OLA activity table
• To print a letter centrally, see Step 5 in Completing the OLA activity table
• To cancel or delete unwanted letters, see Step 6 in Completing the OLA activity table

If the compensation letter code is known:

• Type 'OASR' in Nxt: and press [Enter], go to Step 4

If the compensation letter code is not known:

• Type 'TF' (text field) in the Nxt: field and select [Continue]

To view the full list of compensation letters, either:

• go to the Letter List (LL) screen:
• key 'S' in the CMM: field, under the heading Benefit System Id
• select [Continue], or
• see the Resources page for the full list

• Key 'S' in the CMM: field 'Benefit System Id'
• Key 'S' in the appropriate field 'Advice Sent To'
• Select [Continue]

The Text List (TL) screen will display:

• 'S'elect the required letter from the list of letter options displayed
• Select [Continue]

• Code Service Reason: field (a list of valid codes is displayed)
• Advice Letter Code: field will default if the letter was selected at the previous step, otherwise type in the code for the required letter
• Select [Continue]

• In the Command: field:
• Type 'OPT' and select [Continue] to display the variable letter options, or
• Type 'DATA' and select [Continue] to display the letter text
• Complete all the text variables and/or the free text fields
• Type 'FIN' (for Finalise) in the Command: field
• Select [Continue]

The system will prompt if any required fields are not completed, make any corrections/amendments.

Is biller code required?

• Yes, go to Step 7
• No, see Step 1 in Completing the OLA activity table

• The BPAY biller code is 18443
• The Payment Reference Number consists of 11 digits
• The first 9 digits are the Customer Reference Number (CRN) and the final 2 digits are a numerical conversion of the customer's CRN alpha check digit
• The alpha check digits are converted as:
• A - 10
• B - 09
• C - 08
• H - 07
• J - 06
• K - 05
• L - 04
• S - 03
• T - 02
• V - 01
• X - 00

For example, the Payment Reference Number for CRN: 123 456 7879x would be 12345678900.

• Make sure the letter has a status of 'PQ' (queued to print), or 'PR' (printed)
• To print locally, go to Step 4
• If the status is 'GE' (generated) the letter will not be printed
• 'S'elect the letter and make sure:
• all options are completed
• printer ID is correct

Procedure ends here.

To view the letter only

• Select the required letter
• Select [Continue]
• The letter is displayed on the LDT screen

To view the letter and associated activities:

• Code 'I' beside the required letter and press [Enter]
• The letter and associated activities are displayed on the History Information (HI) screen
• Exit the screen by
• pressing F16 (Shift+F4) or
• coding a screen identifier in the Nxt: field and pressing [Enter]
• If the letter has been archived, see Customer Archive Retrieval (CAR)

Procedure ends here

Open the History Summary (HS) screen:

• Code 'N' beside the letter not to be issued
• The status line on the HS screen will show 'NS' - Letter marked as Not Sent

Procedure ends here.

• Code 'L' beside the generated letter, select [Continue]
• The Print Letter (LPA) screen will show
• Code 'Y' in the Print: field
• Make sure printer details are correct
• Select [Continue]
• Check the HS screen to confirm the letter has a status of 'PQ' (queued to print) or a status of 'PR' (printed)

Procedure ends here.

Compensation OLA letters can be printed centrally. See the Resources page for a list of letters.

Type 'Final' in the Command: field. The letter will default to print centrally.

Procedure ends here.

When a letter shell is created with a status of GE (generated) on the HS screen an advice activity may also be started on the AL screen.

Once the correct letter has been produced or finalised:

• 'D'elete any unwanted advices from the HS screen and select [Continue]
• 'C'ancel any unwanted activities which may be on the AL screen and select [Continue]
• Record any relevant details and action taken on a DOC