Raising ABSTUDY debts 107-09120050
For ABSTUDY Smart Centre Processing and Compliance staff only.
This document outlines information on raising ABSTUDY debts.
ABSTUDY debts
Step |
Action |
1 |
Determine debt action + Read more ... If the debt relates to:
Is the ABSTUDY debt $50 or more?
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2 |
Determine if the debt activity is actionable + Read more ... Check if the debt meets one of the ABSTUDY debt raising criteria:
Does the debt activity meet either of the above criteria?
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3 |
Investigate the debt + Read more ... Review relevant details to clearly understand why the decision was made. See:
If required, after investigating the original decision:
Is the debt legally recoverable?
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4 |
Determine if debt can be waived + Read more ... Consider if the debt is eligible for a waiver. If the debt can be waived, go to Waiving Centrelink debts. Procedure ends here. If the debt cannot be waived and the associated debts being raised with the customer:
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5 |
Debt amalgamation + Read more ... See Using ADEX to explain a system generated debt to assist in calculating the total debt amount:
Note: calculate the total amount for each benefit type and component (for example, Living Allowance, Rent Assistance, Clean energy supplement) to code the Component Amount (OPCA) screen. The Resources page of Actioning an undetermined debt on the Debt Management and Information System (DMIS) provides examples of debt amalgamation. When only one debt shell remains, go to Step 6. |
6 |
Arrears + Read more ... Check the debt(s) to see if any arrears have occurred within the undetermined debt activity. For guidance, see Table 2 > Step 5 of Actioning an undetermined debt on the Debt Management and Information System (DMIS). Have further arrears been generated or identified within the debt period?
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7 |
Offset adjustments + Read more ... Determine if arrears can be used to offset the debt. If arrears were:
For debt recalculation examples, see the Resources page in Using ADEX to explain a system generated debt. Is the final debt amount less than $50?
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8 |
Determine who is the payee/debtor + Read more ... Where a student has multiple payees, the system will calculate the period of entitlement, the overpayment and generate a debt shell for the responsible debtor/s. Check the Payment Summary (PS) screen for details of the relevant payments for which the student did not qualify. Select the relevant payment(s). The system will navigate to the Payment Details (PD) screen. The name and address of the payee is in the To field. The payee may be the student, the parent/guardian or the institution. Raise the debt against the payee's record. |
9 |
DMN/NDB activity + Read more ... Check the Activity List (AL) screen for a DMN/NDB activity in the student's, parent's/guardian's and institution's (if applicable) records. A payee is a person/institution/parent/guardian/applicant who received payments. The payee is usually the person who is responsible for repaying any debts the customer has incurred (for example, the debtor). For payments sent to private boarders, the payee is the parent/guardian or student. The debtor for student payments could be the student, their parent/guardian/applicant or the institution where the student resides/attends. Is the debt shell on the incorrect payee's record?
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10 |
Contact the customer before raising the debt + Read more ... Contact the customer to advise them of the debt to be raised, see Debt raising support for customers. Use the Debt Action script in Customer Record to raise the debt. Note: if necessary, adjust the text of the Account Payable letter to suit the student's circumstances. Is the guided procedure/script working?
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11 |
Manually raise the debt + Read more ... To manually raise the debt, see Table 2 > Step 10 of Actioning an undetermined debt on the Debt Management and Information System (DMIS). The Modify/Assess Debt (OPMA) screen will display several populated default fields:
Before finalising the undetermined debt, check the:
To finalise the raised debt:
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