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Relationship Status for Family Tax Benefit (FTB) 007-07030130

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This is a Family and Domestic Violence Interaction Point. If the customer is with another person, on speaker phone, or already identified with family and domestic violence concerns, continue with the current business conversation. Otherwise, go to the Family and domestic violence procedure to conduct the risk identification and referral process.

Risks to a customer's privacy have been identified. See Separating Safely - protecting personal details to make sure the customer's personal details are safe before progressing.

If you have concerns about a child's safety, follow the risk and referral process.

This document outlines how a person's relationship status can affect their eligibility for Family Tax Benefit.

Reviewing circumstances when a customer and/or partner are under the age of consent

This table describes how Service Officers input a review of circumstances when a customer and/or their partner is under the age of consent and living as a member of a couple with the other parent of their child/ren.

Step

Action

1

Customer and/or partner are under the age of consent + Read more ...

If the customer and/or their partner is under the age of consent and living as a member of a couple with the other parent of their child, they are not required to take reasonable action to obtain child support against that person.

In these cases:

  • key the 'MWP', (Manual workaround pass) maintenance action test code (manually on the MNMA screen) for the relevant child/ren
  • in Customer First, create a manual review on the Review Registration (RVR) screen and complete the fields as follows:
    • Service Reason: FTB
    • Review Reason: OTH (Other)
    • Due Date: date the youngest member of the couple reaches the age of consent
    • Source: INT
    • Date of Receipt: today's date
    • Notes: 'Age of consent relationship status/maintenance action review. Youngest member of couple has reached age of consent, review and update as per OB 007-07030130.'
    • Keywords: MATREV
    • Workgroup: leave blank
    • Position: leave blank
    • Transfer To Region: leave blank
  • the review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action
  • code a 'Display on Access' (DOA) DOC indicating the customer has had the 'MWP' MAT code input because:
    • one or both of the couple is under the age of consent and
    • the parents are cohabitating but are unable to be treated as a member of a couple due to the age of consent

2

Age of consent review matures + Read more ...

When the review matures:

  • contact the customer by letter or phone
  • confirm the continued living arrangements at the age of consent

When both parties reach the age of consent, if the customer is:

The Resources page contains information about relationship status for Family Tax Benefit coding and description