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Role of the employer in Parental Leave Pay (PPL) 007-09010030

This document explains the responsibilities of employers for the delivery of Parental Leave Pay (PPL).

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Employer reports employee does not meet work test, is or is not known to them

Employer responsibilities

Employer or employee reports a change to an ABN for PPL purposes

Employer reports employee does not meet work test, is or is not known to them

Table 1: Portions of this process are for Paid Parental Leave Employer Processing Team (PPLEPT) staff.

Step	Action
1	Employer role in PPL or allocated a due PPL RFI Note If: the employer contacts to advise the employee: does not meet the work test, go to Step 2 is or is not known to the employer, for example employee ID, ABN, go to Step 3 allocated a PPL Work test – Sec review Note, go to Step 5 the employee responds to a Q888, go to Step 8 allocated a due PPL RFI Note or employee contacted, go to Step 9 PPL Work test Secretary initiated review completed, go to Step 11
2	Employer contacts to advise employee does not meet the work test For Paid Parental Leave Employer Processing Team (PPLEPT) staff. When an employer contacts Services Australia to advise their employee does not meet the PPL work test and they intend to apply for a formal review of the employer determination, Paid Parental Leave Employer Processing Team (PPLEPT) staff must collect and record additional information from the employer. Employer advises employee does not meet the PPL work test Questions to ask the employer and add answers in a Note: Suggested questions: Why do you believe the employee does not meet the PPL work test? When did the employee commence working for you? What was their last date of employment? Has the employee worked 330 hours in a 10 month period during their 13 month work test period? In the employee's work test period did they have unpaid leave? Employees who have not completed 330 hours of paid work for an employer in their 10 month (295 days) qualifying period may still meet the PPL work test when other factors are considered. Some of these other factors may include an employee having: previous periods of PPL/DAP received during the work test period multiple employers self-employment complications or illnesses related to the pregnancy experienced special circumstances which affected their ability to meet the work test, including: family and domestic violence severe medical condition or caring for a close family member with a severe medical condition natural disaster declared by the Commonwealth or a state or territory Dangerous Job Provision Birth mothers who stopped working in a dangerous job will be able to move their PPL work test period. Further investigation required If the employer still believes the employee does not meet the work test, advise them their concerns will be referred to the relevant team for further investigation. In these cases, Services Australia can commence a Secretary initiated review to determine if the employee meets the work test. After the Work Test Secretary (WTS) review has completed, the employer will receive a letter advising them if they no longer need to provide the PPL to their employee. If the: WTS review has not been completed and 14 days have already elapsed with the employer determination and a transaction (PPLDEC) becomes due the PPLEPT are to commence the assisted dispute resolution for employer determination for Parental Leave Pay (PPL) process If the: ADR has commenced, more than 21 days have passed since it started, and the WTS review has not been completed the paymaster role cannot be revoked until the WTS review is completed the PPLEPT are to hold the DET Initial <claim ID> Note for 7 days until the WTS review is completed PPLEPT staff dual skilled in FAO processing are to undertake a Subject Matter Expert (SME) review to confirm the employee meets the work test. Go to Step 4. Staff not dual skilled in FAO processing will create a referral for allocation. On the employee’s record, use Fast Note - select Auto text, use Families > PPLEPT > PPL Work test - Sec Review. The review will be allocated to a dual skilled PPLEPT/FCC staff member. In the employee’s record: In Customer First: in the Nxt field, key AL locate the Paid Parental Leave/Manual Follow-up (MFU) Select the MFU and the Selection Options box will display Select the (AR) Finalise an activity via AR Select Continue Select Finalise, on the Assessment Results (AR) screen Select Continue AND In Process Direct: select the PPLDEC transaction, and update the status to completed In the Process Direct Inbox, update the transaction status by: search using Application ID select GO select Status icon change the status to completed select possible Status: select Completed from the drop-down box select Save Procedure ends here.
3	Employer advises employee is or is not known by the employer and further information is required For Paid Parental Leave Employer Processing Team (PPLEPT) staff. When an employer contacts Services Australia to advise the employee is or is not known by the employer and they intend to apply for a formal review of the employer determination, Paid Parental Leave Employer Processing Team (PPLEPT) staff must collect and record additional information from the employer. Sometimes, an employee's personal details will differ from Services Australia to their employers. Employees have the option when they submit their claim to provide any other name(s) they are known by with their employer. For example, their maiden name. The Employer Determination Letter received by the employer will include an employee identification number and other name provided by the employee in their claim. If the employer contacts to say they need more details before accepting the employee, the PPLEPT can ask the employer for extra details. This can include, employee's date of birth, address to establish an employee link to be satisfied Services Australia has the right employee. If the employer is unable or unwilling to provide the additional employee details, the PPLEPT must make a genuine attempt to contact the customer. Go to Step 4.
4	Complete the transaction and work item In the employee’s record: in Customer First: in the Nxt field, key AL locate the Paid Parental Leave/Manual Follow-up (MFU) Select the MFU and the Selection Options box will display Select the (AR) Finalise an activity via AR Select Continue Select Finalise, on the Assessment Results (AR) screen Select Continue AND in Process Direct: select the PPLDEC transaction, and update the status to completed In the Process Direct Inbox, update the transaction status by: search using Application ID select GO select Status icon change the status to completed select possible Status: select Completed from the drop-down box select Save Go to Step 5.
5	Check the customer record for evidence For Paid Parental Leave Employer Processing Team (PPLEPT) staff. Before contacting the customer, in Process Direct, check Documents icon to see if the customer has previously uploaded documents to help with the employer completing the acceptance, for example a payslip. Is there evidence available and updates can be made? Yes, for: updates to the ABN, see Table 3 other updates, see Customer notifies a change of circumstances for Parental Leave Pay (PPL) No, go to Step 6
6	Evidence not available For Paid Parental Leave Employer Processing Team (PPLEPT) staff. If no documents are available on the customer’s record in Documents icon, make one genuine attempt to contact the customer. Customer successfully contacted and the required information provided? Yes, for: updates to the ABN, see Table 3 other updates, see Customer notifies a change of circumstances for Parental Leave Pay (PPL) No, go to Step 7
7	Contact attempted, information not provided For Paid Parental Leave Employer Processing Team (PPLEPT) staff. If attempts to contact the customer have been unsuccessful or information not provided, in Process Direct: on the employee’s record: Issue a Q888 - Use the EPPL Request for Information - Customer letter requesting the customer contact Services Australia to provide the relevant information. The Resources page also has a link Record details in a Note. Use Fast Note - select Auto text, use Families > PPLEPT > Employee Request for information Place the PPL RFI Note on HLD for 14 days (allow extra time for surface mail delivery) on the employer’s record: Record and complete the Note Use Fast Note - select Auto text, use Families > PPLEPT > Employee unknown If: additional information from the employee is needed, and 14 days have already elapsed with the employer determination, the PPLEPT are to commence the assisted dispute resolution for employer determination for Parental Leave Pay (PPL) process Procedure ends here.
8	Employee responds to the Q888 When the employee contacts with the above details, tell them Services Australia will use the details they give to link them with their employer so they can provide their PPL. Non-PPLEPT staff are to record the information provided by the employee in a Fast Note to PPLEPT. Select Auto text, use Families > Enquiry > PPL Q888 employee details. Non-PPLEPT staff, procedure ends here.
9	Allocated a due PPL RFI Note or employee contacted For Paid Parental Leave Employer Processing Team (PPLEPT) staff. PPLEPT will make a genuine contact attempt to confirm the Q888 details with the employer. If updates are required on the customer’s record, close Notes). For: updates to ABN, see Table 3 other updates, see Customer notifies a change of circumstances for Parental Leave Pay (PPL) If the employee does not contact with the above details, extra evidence may be required to verify the employee meets the PPL work test. In these cases, Services Australia can commence a Secretary initiated review. Staff to close the PPL RFI Note. Non-FCC processing staff will create a referral for allocation. Note: the review will be allocated to a dual skilled PPLEPT/FCC processing staff member to confirm the employee meets the work test. Is a Secretary initiated review required? Yes: Non FCC processing staff, on the employee’s record in Process Direct, record details on a Note. Use Fast Note - select Auto text, use Families > PPLEPT > PPL Work test - Sec Review. Procedure ends here. PPLEPT/FCC dual skilled staff, go to Step 10 No, staff must attempt to contact the employer to advise of their obligation and commence the assisted dispute resolution for employer determination for Parental Leave Pay (PPL) process. Procedure ends here
10	PPL Work test Secretary initiated review For Paid Parental Leave Employer Processing Team (PPLEPT) staff. If allocated a PPL Work test - Sec review Note, annotate and close the Fast Note with ‘sec review recorded.’ PPLEPT/FCC dual skilled staff are to undertake a Subject Matter Expert (SME) review to confirm the employee meets the work test. See Secretary initiated review of decision for additional information. Completion of the review, go to Step 11.
11	PPL Work test Secretary initiated review completed For Paid Parental Leave Employer Processing Team (PPLEPT) staff. Once the PPL Work test Secretary initiated review is completed, the actions required will vary depending on the review outcome. Review outcome: Work test met, go to Step 12 Work test not met, annotate and close the ADR Note with ‘work test not met’ (if applicable) See Customer notifies a change of circumstances for Parental Leave Pay (PPL) to update work test to not met. Procedure ends here
12	Review outcome work test met Once the PPL Work test Secretary initiated review is completed, if the employee meets the PPL work test, then the employer is required to provide the PPL. PPLEPT staff must make a genuine attempt to contact the employer to: notify the outcome of the Secretary initiated review advise them of their obligation to accept the employer determination, and reiterate the other factors, which contribute to the PPL work test Note: Privacy Act 1988 prevents disclosing and discussing an employee's personal information with the employer. Was contact with the employer successful and they accepted the employer determination? Yes, in the employer’s record in Process Direct: annotate and close the ADR Note with ‘Employer has accepted the employer determination.’ (if applicable) Procedure ends here No, commence the assisted dispute resolution for employer determination for Parental Leave Pay (PPL) process. Procedure ends here

Employer responsibilities

Table 2

Item	Description
1	PPL registration for employers For Paid Parental Leave Employer Processing Team (PPLEPT) staff. Employers can register for the scheme online by creating a: Provider Digital Access Account (PRODA) account. The employer will get a Registration Authority (RA) number to register for Business Hub (Bhub) Centrelink Business Online Services (CBOS) account. CBOS can be accessed from the Services Australia website (for use by International Employers only) If employers choose not to use online services, or they do not have access to internet. They can contact the PPLEPT to register. Employers are encouraged to register online for PPL business. This will allow them to self-manage their details and easier communication with Services Australia. Registered employers will receive letters and payment advice reports in Bhub and can search for these in periods of up to 14 days. Letters and reports are automatically archived after 2 years. Note: where employers have advised they have multiple ABNs within their organisation, refer them to PPLEPT if they want to provide their PPL payments to employees through a centralised payroll operation. Once registered, employers will be able to provide their: business bank account employee pay cycle PPL contact details Employers with multiple ABNs can elect to use a centralised ABN: Employers with multiple ABNs within their organisation, they can elect to provide their PPL payments to their employees through one centralised ABN The employer has designated a centralised ABN the PPL employee's payments will automatically update to the centralised ABN within the new claim process
2	Payment information for the employer If the employer delivers PPL, an Employer determination letter will issue outlining the obligations of providing PPL to their employee. The auto letter includes: employee's (legal) name employee's eligibility for PPL period for which the employer must provide PPL to the employee request to verify the employer's PPL details have not changed employer's obligations under the PPL scheme review and appeal rights of the employer if the employer disagrees with the decision, they are to provide PPL to the employee The system will send the employer determination letter either electronically or by mail. If the employer does not know the employee by the name used in the employer determination, the employer must be encouraged to speak with the employee referenced by the employee ID number. The Paid Parental Leave Employer Processing Team (PPLEPT) cannot provide name information stored on Services Australia systems to employers. However, if the employer provides the PPLEPT with an alternative name, the PPLEPT can confirm whether the employee is known to Services Australia by that name. Services Australia will work with employers to ensure the PPL amount is advanced to them before they provide the PPL to an employee. There will be no obligation on an employer to provide PPL until they have received the required funds from Services Australia. Payments will be electronically transferred to the employer's nominated business bank account by Services Australia and a payment advice will be issued (either electronic or in another written form) with each payment. The payment advice can be issued in different formats: CSV, HTM, PDF and XML. The employer can request the payment advice to be issued in 2 different formats. CSV files can be loaded into various spreadsheet applications, such as: Microsoft Excel Notepad, or WordPad If an employer is using Microsoft Excel, it is important they ensure the date format is set as ddmmyyyy before downloading and saving the CSV file into Microsoft Excel. The date format ddmmyyyy is compatible with the CSV file date format. If the date format is not set as ddmmyyyy when the CSV file is downloaded and saved in Microsoft Excel, the leading 0 from the date value may drop off, resulting in the date format displayed as dmmyyyy. Employers can fix this by changing the date format settings in their Microsoft Excel spreadsheet to ddmmyyyy. Alternatively, instead of using Microsoft Excel, employers can download and open the CSV file in Notepad or WordPad. Both will maintain the correct CSV file date format of ddmmyyyy. Note: the employer's nominated business bank account refers to an account 'held and maintained' by the employer with a financial institution to which PPL funding amounts can be paid, and includes an account held with an Authorised Deposit-taking Institution (ADI). The References page contains further detail on ADI. Services Australia is able to make up to 9 fortnightly instalments of PPL funding to an employer. However, an employer can elect to receive funding amounts in 3 x 6 weekly instalments. Payments will be transferred before the employer's pay cycle. This will be before the pay cut-off date for any changes to the employee's pay for that pay period. For employers with multiple employees in receipt of PPL, the funds will be issued for all employees, for each pay cycle from Services Australia.
3	Employer advises alternate Australian Business Number (ABN) If an employer responds to the employer determination and they provide an alternate ABN to the one advised by the employee they are, by action, presenting themselves as the employee's nominated employer. The provision of an ABN for PPL purposes does not require confirmation from the employee. For example, a business may operate several business names under the same ABN, provided they all operate under the same business structure. If additional businesses operate under different business structures, they require their own ABN. An employee must be linked to the ABN within the business structure under which they are employed. However, internal accounting practises used within a business are, unless specified or regulated by legislation, decisions for the business to determine. Therefore, a different ABN can be used at the employer's discretion. For example, the employer may select to pay their employees PPL through a national office. Employers who contact Services Australia to advise they would like to elect a centralised ABN for PPL purposes will need the information collected and be referred to PPLEPT to update the ABN table. The Paid Parental Leave Employer Processing Team (PPLEPT) can refer to the Employer or employee reports a change to an ABN for PPL purposes table for more information. Mapping will occur during the claim processing and will use a new index table, which stores the centralised ABN data, and will be used during the paymaster determination. The PPLEPT will maintain the data contained in the ABN index. Note: in some instances, employers are not required to have an ABN, for example, people who are not in a business and employ household workers, such as nannies, cleaners or gardeners. In these instances, Services Australia will deliver PPL to the employee.
4	Outsourced or shared payroll arrangements The arrangements for employers who use outsourced or shared payroll services will be the same as those outlined for other employers. Employers will be able to nominate: where letters and payment advices from Services Australia must be sent, and the business bank account where the PPL funds are to be deposited
5	Employer obligations of funded PPL PPL amounts paid to employers will not be classified as public monies under the Public Governance, Performance and Accountability Act 2013. Employers: have an obligation to provide PPL in line with their employee's normal pay cycle. This includes payment delivery dates impacted by employer shut down periods and national public holidays. See Delivery of Parental Leave Pay (PPL) will not need a separate business bank account for PPL and may earn interest on amounts held in their accounts. As is normally the case, any interest will be treated as income for taxation purposes will not be required to provide any regular banking reports to Services Australia. However, they must keep proper financial records of the receipt of PPL amounts and of payments made to an employee as general business practice will assist if there are any disputes about the funding amount paid by Services Australia to the employer, or payments provided to the employee (for example, payslips) PPL payments must be included in the total amounts appearing on an employee's annual or part-year payment summary. The gross amount of PPL provided to an employee in a pay period must appear on a notice (payslip or separate notice) to the employee for that particular pay period The total amount of Pay As You Go (PAYG) withheld from the total gross taxable payment for that period must also be included in the notice If an employer fails to comply with these responsibilities dispute resolution procedures may apply.
6	PPL and regular employment entitlements/benefits Leave entitlements An employee may receive PPL before, after or at the same time as employer-provided paid leave such as: recreation leave and maternity leave, and employer-provided unpaid leave When PPL is received at the same time as a type of leave that ordinarily results in the accrual of leave entitlements or counts as service for the accrual of other entitlements, these existing accrual arrangements will not be affected. PPL does not replace existing workplace entitlements. Superannuation If an employee receives government funded PPL for a child with a date of birth or entry into care on or after 1 July 2025, the ATO will pay a superannuation contribution on this payment based on the superannuation guarantee rate. This is known as the Paid Parental Leave Superannuation Contribution (PPLSC). Employers don’t need to calculate or pay PPLSC. It will be paid directly to the employee’s superannuation fund after the relevant financial year has ended, commencing from July 2026. Employers can choose to make superannuation contributions in respect of PPL in addition to the PPLSC. If a voluntary superannuation contribution is made, these must be quarantined from other amounts which attract a superannuation guarantee liability. Payroll tax PPL will not be subject to payroll tax and must be quarantined from other amounts which attract a payroll tax liability. Workers compensation premiums Employers will not be required to pay workers compensation premiums in respect of PPL and must be quarantined from amounts which attract workers compensation premium. For more information about employment entitlements see Fair Work Online.
7	Notices for employees from employers The employer will give the employee information about their PPL within 1 working day of making the payment (for example, payslip). The record will include: employer's name employee's name period to which the PPL relates date on which the PPL was or will be paid gross amount of the payment net amount of payment ABN of the employer Note: if an amount is deducted from the gross amount (for example, for salary sacrifice or child support), the record must also include the name, or the name and number, of the account into which the deduction was paid. If the employer is making payments in addition to PPL to an employee for the same pay period, the PAYG withholding amount for the PPL does not have to be separately identified on the payslip. Only the total amount of tax withheld from the total gross payment for that pay period has to be included. This may occur, for example, where the employee receives a paid leave entitlement in addition to PPL in a particular pay period. PPL must be included in the total amounts appearing on an employee's annual or part-year payment summary. The PPL does not have to be separately identified.
8	Information the employer must notify to Services Australia Once the payment delivery relationship has been established with the employer, they will be required to notify Services Australia if: an employee is no longer in their employment there are changes to their business bank account details or pay cycle they have been advanced an incorrect PPL amount by Services Australia which they must repay they are unable to provide PPL to the employee they cease trading, are selling the business, transferring ownership or merging with another business in advance of the change if the employee works on a PPL day during their continuous weeks paid by the employer, not including if an allowable exception reason applies
9	Employer becomes insolvent or ceases trading If an employer has been issued with PPL funds for an employee and that business ceases trading or becomes insolvent Services Australia will seek recovery of the PPL from the employer. The Paid Parental Leave Employer Processing Team (PPLEPT) will revoke the employer determination from the date the employer is officially insolvent. This date may be in the past, present or future. Services Australia will provide any future payments of PPL to the employee from the day the employer determination is revoked. This may result in a debt for the employer and/or employee. Spanning financial years PPL payments provided to an employee in one financial year will affect their income and taxation obligations for that financial year. Where an employer determination is being revoked very close to the end of a financial year and the employee is receiving future payments (i.e. employer was on a 6 weekly payment cycle), Service Officers should contact the employee to confirm when they would prefer to receive the PPL payments - immediately or in the new financial year.
10	Overpayments to employers If excess or unused PPL is transferred to an employer and/or an employee an overpayment of PPL occurs. If an employer becomes aware of such situations, the employer must advise Services Australia immediately. Services Australia will work out who is liable to repay any overpaid amount. If required, Services Australia will contact the employer and confirm the details of the situation. If an excess PPL amount is in the hands of the employer, the employer will be required to return the overpaid funding amount to Services Australia within 28 days of receiving an account payable letter about the overpaid amount from Services Australia. If an overpayment of PPL has been received by an employee, Services Australia: will seek recovery of the PPL from the employee may send a notice to the employer to request the employer amends the employee's pay record
11	Employer reviews and appeals and dispute resolution Employers and Services Australia The employer can apply for a formal review of decision when they do not agree to provide PPL to an employee. The Paid Parental Leave Employer Processing Team (PPLEPT) will record all employer requests for an explanation or application for a formal review. If the employer is not satisfied with the outcome of the formal review, they may request a review by the Administrative Review Tribunal (ART). Employers and employees When an employer and employee are in dispute about a matter concerning PPL, the PPLEPT will seek to help the parties resolve the matter. See Assisted dispute resolution for employer determination for Parental Leave Pay (PPL). If the PPLEPT does not believe it can help resolve the matter, it will be referred to the Fair Work Ombudsman for investigation. The Fair Work Ombudsman will undertake this investigation in line with its existing processes for investigating an allegation that wages have not been paid.

Employer or employee reports a change to an ABN for PPL purposes

For Paid Parental Leave Employer Processing Team (PPLEPT) staff.

Table 3

Step	Description
1	Changes to an ABN Notification may be received by the PPLEPT that a change to a Paid Parental Leave (PPL) employer's Australian Business Number (ABN) is required. Note: there is no timeframe as to when changes to the Reference Data Facility (RDF) will be processed. Identify the status of the PPL claim: PPL NCL go to Customer notifies a change of circumstances for Parental Leave Pay (PPL). Procedure ends here PPL ASS, and: the ABN has changed, go to Step 2 the employer or employee advise the previously linked ABN was the correct ABN, go to Step 7 PPL CUR, go to Step 8 For updates to the RDF register ABN Centralisation, go to Step 10.
2	Changes to an ABN - PPL ASS An: employee might unknowingly provide a centralised ABN in their PPL claim linked to the head office of their current employer rather than their employer's subsidiary ABN, or internal change of ABN occurs before PPL being administered (PPL ASS EIA/EIR under the incorrect/previous ABN) Notification of a new ABN can be provided by the PPL employee or by the employer's registered contact on either the centralised or subsidiary ABN. In Process Direct, get information from the employee’s record before updating the ABN: Go to the P1PDT Parental Leave Pay (PPL) Payment Delivery Role Transfer screen, using the Super Key Expand the relevant claim by the twisty on the Action field. On the PPL employer details table note the following information: Employee Identification number Employee alias name Start date with employer, and Employment status, such as permanent or temporary Whilst still on the Parental Leave Pay (PPL) Payment Delivery Role Transfer (P1PDT) screen, check the PPL payment delivery role transfer action table to see if there is a transaction displaying e.g. change of ABN. Is a transaction displaying on the PPL payment delivery role transfer action table? Yes, go to Step 3 No, go to Step 4
3	Undo latest incomplete transfer In the employee’s record, in Process Direct: Key Start into the Super Key Select PPL Update Employer Determination and Payroll workflow from the Task Selector Task Selector PPL Update Employer Determination and Payroll pop up box will display Select (PPL) Payment Delivery Role Transfer Select Start On the Parental Leave Pay (PPL) Payment Delivery Role Transfer (P1PDT) screen, expand the relevant claim using the twisty in the Action field On the PPL payment delivery role transfer action table, select Add The Create PPL payment delivery role transfer action window will display. Select the following: Perform action: Undo latest incomplete transfer Inhibit employer letter: No Select Save Update Receipt date, Channel and Service Reason fields Select Save Select Assess Select Assess again to go the Entitlements (ELD) screen Check the results on the ELD screen are correct Select Finish Go to Step 4.
4	ABN to have a PPE record To update an ABN, a PPE record must exist for the new ABN. If no PPE record exists, then one must be created before the ABN can be changed. Complete a search for the new ABN: From the Process Direct landing page, select the Organisation Summary tile On the Search Organisation/Personnel screen, complete the following: ID type: Australian Business Number Blank box: record the Australian Business Number Select Go Note: if a PPE record is unable to be located, the Create Org CRN button will display in the bottom right corner. Is there a PPE record for the new ABN? Yes, go to Step 6 No, go to Step 5
5	Create a PPE record If the correct organisation record is not displayed in the Search Results: Select Create Org CRN bottom right corner Create Organisation CRN pop up box will display Select the Value Help pop up box will display Select Service Reason: PPE Create Organisation CRN pop up box will display On the Create organisation CRN screen, complete the following fields: Business Name (will auto populate the Trading Name) ABN Contact Person Name Position: EMPLOYEE CONTACT Phone Type Phone Area Code/No Select the Physical Address tile Complete all fields Select OK Select the Postal address tile Complete all fields Select OK Select Create Search Organisation/Personnel screen will display the created PPE record. To change the ABN, go to Step 6.
6	To change the ABN In the employee’s record in Process Direct: Key Start into the Super Key Select PPL Update Employer Determination and Payroll workflow from the Task Selector Task Selector PPL Update Employer Determination and Payroll pop up box will display Select PPL Payment Delivery Role Transfer Select Start On the Parental Leave Pay (PPL) Payment Delivery Role Transfer (P1PDT) screen: expand the relevant claim using the twisty in the Action field: on the PPL payment delivery role transfer action table select Add On the Create PPL payment delivery role transfer action box, select: Perform action: Change ABN Date of Effect of PPL payment delivery role transfer: defaults to PPL start date Force payment delivery to employer? - Yes Select Save Updated Receipt date, Channel and Service Reason fields Select Save On the Parental Leave Pay (PPL) Payment Delivery Role transfer (P1PDT) screen, expand the relevant claim using the in the Action field: On the PPL employer details table select Edit In the Change PPL employer details: Key employer ABN (Correct ABN), employment start date, Employee Identification number and alias name (if relevant) Select Save Select Assess From the SWE screen select Assess again to go the Entitlements (ELD) screen Check the results on the ELD screen are correct Select Finish Record ABN updates in a Note on the Losing Employer (ABN) record: Use Fast Note - select Auto text, use Families > PPLEPT > ABN Change - Employer. Close the Fast Note Annotate and close any ADR Notes with ‘ADR updated” Once the PPLEPT update the change to the employer ABN details in Process Direct, the details will automatically flow through to the online service for the employer to action the employer determination. See Employer Registrations for Parental Leave Pay. If the ABN update cannot be processed due to the ABN reverting to an incorrect ABN, the RDF is required to be updated. In Process Direct: In the employee’s record: record and complete a Fast Note. Use Fast Note - select Auto text, use Families > PPLEPT > ABN Change - Employee See Resources for RDF register template In the employer’s record: record and complete a Fast Note. Use Fast Note - select Auto text, use Families > PPLEPT > ABN Change - Employer. See Resources for RDF register template To request to have the RDF table updated, record a Fast Note. Use Fast Note - select Auto text, use Families > PPLEPT > RDF Update Place a Display on Access (DOA) DOC on the losing PPL employer ABN/CRN record: Use the DOA reason as 'CRN-Multiple CRNs exist' as this has no requirement for an expiry date Copy and paste the RDF register template and complete any required information. See Resources for RDF register template Select confirm to record the DOA DOC Procedure ends here.
7	Previously linked ABN was correct The employer or employee may advise Services Australia that the previously linked ABN was the correct ABN for their employer. The Resources page has an example where a previously linked ABN was the correct ABN. Note: this process is only to be applied to PPL ASS claims. Before updating, staff must confirm the original ABN. Reinstate the original ABN. In the employee’s record in Process Direct: Key Start into the Super Key Select PPL Update Employer Determination and Payroll workflow from the Task Selector Task Selector PPL Update Employer Determination and Payroll pop up box will display Select PPL Payment Delivery Role Transfer Select Start On the PPL payment delivery role transfer action (P1PDT) screen, expand the relevant claim using the twisty in the Action field: On the PPL Payment Delivery Role Transfer Action (P1PDT) table, select Add The Create PPL payment delivery role transfer action window will display. Select the following Perform action: Undo Latest Incomplete Transfer Inhibit Employer Letters on Undo: No Select Save Update Receipt date, Channel and Service Reason fields Select Save Select Assess From the SWE screen select Assess again to go the Entitlements (ELD) screen Check the results on the ELD screen are correct, then select Finish Record additional details in the finalisation Note/DOC ‘Previously linked ABN was the correct ABN for the employee’s PPL claim. A new Employer Determination letter will be sent.’ Select Finalise Document the employer’s record in Process Direct. Record and complete the Fast Note. Use Fast Note - select Auto text, use Families > PPLEPT > ABN Change - Employer Remove irrelevant text from the ABN Changed <claim ID> Note and include the following text: ‘Previously linked ABN was the correct ABN for the employee’s PPL claim. A new Employer Determination letter will be sent.’ The employer will be sent a new Employer Determination letter for the updated ABN. Procedure ends here.
8	Changes to an ABN - PPL CUR Only one ABN can pay PPL per child. If the ABN changes, no adjustments are to be made to any past payments delivered under the previous ABN. Where PPL payments have started, the PPL claim will need to be rejected and re-granted by PPLEPT staff who are dual skilled in FAO processing. An employee might unknowingly provide a centralised ABN in their PPL claim linked to the head office of their current employer rather than their employer's subsidiary ABN. Notification of a new ABN can be provided by the employee and registered contact on either the centralised or subsidiary ABN. Staff to advise the employer as the funds have already been delivered. These will be raised as an overpayment and explain the debt process. Where the employer advises they have passed the funds onto the employee, staff are to make a genuine attempt to contact the employee about the overpayment from the old ABN and the delivery of funds from new ABN. Staff who are not dual skilled in FAO processing must create a referral for allocation. Record details in a Note. Use Fast Note - select Auto text, use Families > Paid Parental Leave > PPLEPT Reassessment request. The Fast Note will be allocated to a dual skilled PPLEPT/FCC staff. For dual skilled FAO processing staff, see Not effective, rejection or withdrawal of claim for Parental Leave Pay (PPL). Record ABN updates using Fast Note - select Auto text, use Families > PPLEPT > ABN Change - Employer on the Losing Employer (ABN) only. Make genuine attempts to contact the employer to advise of the outcome. If the ABN is being replaced, go to Step 9, otherwise procedure ends here.
9	Replacing an ABN Employer advises their existing ABN is being replaced by a new ABN. All employees who have previously lodged a PPL claim under the existing ABN need to be moved to the new replacement ABN Place a Display on Access (DOA) DOC on the losing PPL employer ABN/CRN record: Use the DOA reason as 'CRN-Multiple CRNs exist' as this has no requirement for an expiry date Copy and paste the RDF register template and complete any required information. See Resources for RDF register template, and Select confirm to record the DOA DOC If required, scan all relevant emails and letters to the new employer's record. See Searching for and indexing private trusts and companies to create a new employer record If employer advises their existing ABN is being replaced by a new ABN, record updated information in a Fast Note on both the losing PPL employer (ABN) and associated employee records: on the employer’s record - Use Fast Note - select Auto text, use > Families > PPLEPT > ABN Change - Employer. In the losing PPL employer’s record, annotate the ABN Changed <claim ID> DOC with the RDF register template and complete any required information. See Resources for RDF register template on the employee’s record - Use Fast Note - select Auto text, use > Families > PPLEPT > ABN Change - Employee To request to have the RDF table updated, on the losing PPL employer ABN/CRN, use Fast Note - select Auto text, use Families > PPLEPT > RDF Update
10	Request received to update the RDF register ABN Centralisation Only limited PPLEPT Local Peer Support (LPS) with the RDF resource are responsible for maintaining and updating the RDF table. Note: staff are to record the updates in the PPL.ORG.CENTRALISED.ABN excel spreadsheet. For help, refer to the PPLEPT Senior Service Officer (SSO). To update the Maintain ABN Centralisation in Process Direct: Select the Miscellaneous Processes tile Select Maintain ABN Centralisation tile On the Parental Leave Pay (PPL) Maintain ABN Centralisation screen: Centralised ABN: search the ABN On the PPL centralised ABN summary: Select Edit or Add Fill in all fields as per RDF Update Fast Note. Note: do not add an end date if adding a new line If message 'SAP-D3-01 Start date overlaps with another <CentralisedABN>/<SubsidiaryABN> record' displays, search the PPL centralised ABN summary screen to see if a centralised ABN already exists. If the ABN: already exists, procedure ends here does not exist, escalate the system error through normal escalation procedures