Processing Additional Child Care Subsidy (ACCS) (transition to work) applications 007-17103150

Applications for ACCS (transition to work) can be made via:

• Online claim for CCS/ACCS (transition to work)
• Assisted Customer Claim (ACC) for CCS/ACCS (transition to work)
• Online standalone application for ACCS (transition to work)
• FA085 Application for Additional Child Care Subsidy (transition to work) form

ACCS claims/applications

ACCS combined claims are processed by the ACCS Processing Team (ACCSPT). Staff have no delegation to process ACCS claims unless they are members of an ACCSPT. This includes:

• combined CCS/ACCS claims where the ACCS component is embedded within the CCS claim, and
• CCS/ACCS claims where the customer has indicated they would like to withdraw the ACCS component

The work item will be mapped to appropriately trained staff. If a Service Officer is allocated an ACCS work item they are not appropriately skilled to action, unassign and return it back to the national allocation pool.

See Work Optimiser for staff for information on unassigning a claim.

Locate work item in Process Direct.

• Select the work item to go to the Transaction Summary (TS) screen
• Review the information provided by the customer
• Select and to view the Claim Summary in a new window. If it is blank, press [F5] to refresh the page. Note: if the claim remains blank, it may indicate a Social Application (SOA) has been created. See Processing Child Care Subsidy (CCS) claims

When a combined CCS/ACCS (transition to work) claim is submitted online or via the Assisted Customer Claim (ACC), a CCS new claim Work Item is generated on the customer's record. This contains all the claim information provided by the customer online or entered into the ACC.

• This will present as a Claim Work Item through Workload Manager (WLM)
• Any evidence requested at the time of lodgement will display in Tasks
• Go to Step 4

If the combined CCS/ACCS (transition to work) claim is regenerated, this will reset the claim to the information provided by the customer when they submitted the claim online. Review any Notes or progress DOCs for any documentation on withdrawal of ACCS (transition to work) component, Note: standalone ACCS (transition to work) applications cannot be regenerated.

• If a customer is already CCS current and has submitted an ACCS (transition to work) application via online services, this will display as a Change of Circumstances in Process Direct
• This will present as a Change of Circumstances Work Item through WLM
• To see an overview of the customer's application, including what evidence was requested at the time of lodgement:
• key the transaction ID in the Process Direct inbox, or select the transaction ID from the Transactions icon in Customer Summary
• expand the related documents by selecting Show Documents
• open the 'text/html receipt' image. Scroll across if there are several images on file
• Go to Step 5

• When an FA085 Application for Additional Child Care Subsidy (transition to work) form has been scanned onto the customer's record, the Work Item generated will be allocated to an ACCSPT Service Officer
• When processing the application, Service Officers will need to enter details from the FA085 as a Change of Circumstances by inputting information on the Transition to Work (TTW) table
• A scanned FA085 form will display as a Claim Work Item through WLM
• Go to Step 3

Check all questions on the FA085 to ensure the claim is complete. The form should include:

• ACCS (transition to work) activity details, including:
• Start date of activity
• Expected end date of activity
• Time spent in total number of hours per fortnight undertaking the activity
• Further details specific to activity, for example, prior study details, employment details, etc.
• ACCS (transition to work) nominated commencement date
• ACCS (transition to work) nominated end date
• Child(ren) name(s)
• Signature requirements

Is the FA085 complete?

• Yes, go to Step 5
• No, attempt to contact the customer by phone to obtain missing information. Before calling, Desktop Electronic Messaging Capability (DEMC) can be used to advise the customer they will be receiving a phone call. If contact is unsuccessful and:
• missing information can be obtained very, in Customer First, issue the customer a Q164 letter
• documentation is required, in Customer First, issue the customer a Q888 as set out in Operational Blueprint letters and electronic messaging
• Record details in a Progress Note. Note: first, complete pre-processing checks to ensure any other outstanding information or documentation is requested. Go to Step 5

Partner and child relationships must be reviewed and updated before starting to process a combined CCS/ACCS (transition to work) claim.

Relationship updates must be done before selecting Process, otherwise significant errors will present during claim processing.

See Table 3 in Processing Child Care Subsidy (CCS) claims to review claim relationships.

Go to Step 5.

The customer's income support payment can determine whether a customer is eligible for ACCS (transition to work), or is required to have an active Job Plan/Participation Plan where applicable. Check whether the customer is receiving:

• Austudy
• Means tested ABSTUDY
• Special Benefit, or
• Disability Support Pension (DSP)

Income support can be viewed via the Benefit Status Line (if the character limit has not been exceeded), or by selecting the Claim icon on the Claim Status screen and viewing the customer's payments under the Benefit History twisty.

To identify if an ABSTUDY customer receives a means tested payment:

• navigate to Education Course Details (EDC) screen
• select the current education course details, and
• review the Participation Status field

For customers receiving a means tested ABSTUDY payment, the participation status field will reflect one of the following:

• 25% to 49%, No Concession
• 25% Concessional Student
• 50% to 74% Concessional
• 50% to 74% No Concessional
• 66% Concessional Student
• Apprentice/Trainee
• Full-Time Student

Customer receives:

• Austudy or means tested ABSTUDY - a Job Plan is not needed as the requirements for these payments exceed the requirements for ACCS (transition to work). See Table 2, Step 1
• Special Benefit (SpB) - investigate the reason SpB was granted. This information may be found in the grant DOC for SpB. SpB is only an eligible payment for ACCS (transition to work) if it was granted because they did not meet the residence requirements for JobSeeker Payment or Parenting Payment
  Is the customer receiving SpB because residency requirements were not met for JobSeeker Payment or Parenting Payment?
• Yes, go to Step 6
• No, the customer is not eligible for ACCS (transition to work). See Table 3, Step 2
• DSP, or any other income support payment - go to Step 6

Select the Notes icon or go to the Document List (DL) screen. Thoroughly review the customer's record and review relevant documents such as:

• Claim Progress DOC
• Display on Access (DOA) DOCs
• Previous claim Notes or DOCs
• Requests for information issued
• Any notes that may help in assessing the claim
• Outcomes of previous claims lodged

For further information relating to Progress Notes/DOC and details of information to be recorded, see Families and Child Care (FCC) processing principles.

Has the customer indicated they would like to withdraw:

• their ACCS (transition to work) claim or application, or
• the ACCS (transition to work) component from their CCS/ACCS claim (resulting in a CCS claim)?

Note: where the customer has withdrawn a combined ACCS claim (CCS/ACCS/Family Tax Benefit (FTB)/Paid Parental Leave (PPL)) online in its entirety, the withdrawal DOC on the customer's record will be titled 'FAO Online Claim Withdrawn'

• Yes, go to Step 9
• No, go to Step 7

For claims lodged on or after 1 July 2022, customers can be eligible for ACCS (transition to work) without having to enter into a Job Plan/Participation Plan where this is not a requirement of their income support payment.

Customers with mutual obligation or participation requirements must have an active or current Job Plan or a Participation Plan (where applicable) for an ACCS (transition to work) application to be effective and eligibility to be determined. This must be entered into within 28 days of the application being lodged.

Customers receiving DSP with participation requirements must have an active DSP Participation Plan to be eligible for ACCS (transition to work). Note: Job Plans do not meet ACCS (transition to work) requirements for DSP customers.

Customers with an active Job Plan/Participation Plan for their income support payment, do not need to enter into a new Job Plan for ACCS (transition to work) from 1 July 2022. There is no requirement to update the Job Plan/Participation Plan to include their ACCS (transition to work) activity (unless required for the customer's income support payment). For processing ACCS (transition to work) claims, the customer is deemed to have an active Job Plan/Participation Plan if one is currently recorded on the system.

ACCS (transition to work) processing staff do not need to check for a Job Plan/Participation Plan and it does not need to specify the ACCS (transition to work) activity. The application will detect if the customer does not have an active Job Plan/Participation Plan and will show as REJ-TTB or REJ-TTD (No approved Job Plan/Disability Participation Plan) on SSP/AR if all other eligibility and coding requirements are met.

Upon submission of an ACCS (transition to work) application or claim, Process Direct will:

• detect if the customer mutual obligation or participation requirements does not have an active Job Plan/Participation Plan, and
• request they enter into a Job Plan/Participation Plan within 28 days

Generally, there will be no requirement to issue a letter requesting a Job Plan/Participation Plan.

Is the customer is seeking a reassessment of a claim previously deemed not effective or cancelled due to no Job Plan/Participation Plan:

• Yes, go to Step 8
• No, go to Step 9

On 28 August 2023, Department of Education made changes to the Minister’s Rules to remove the Job Plan/Participation Plan requirement for customers that do not have mutual obligation or participation requirements. These changes were backdated to 1 July 2022.

Claims which were made not effective due to not meeting voluntary Job Plan/Participation Plan requirements can be reconsidered under a secretary initiated review, if they meet the following:

• the original claim was lodged on or after 1 July 2022, and
• customer did not have mutual obligation or participation requirements as part of their income support payment, and
• the customer met all other ACCS (transition to work) eligibility requirements

There is no need for customers to lodge a formal appeal. If an impacted customer contacts, consideration should be given to completing a secretary initiated review and reassessing their eligibility. Note: before reassessment, reconfirm details relating to the customer’s ACCS (transition to work) activity.

Staff may be allocated an ACCS TTW Job Plan rea Fast Note indicating a customer reassessment request, as per Additional Child Care Subsidy (ACCS) (transition to work) eligibility and applications.

Where reassessment of the original claim would result in the customer exceeding the time limit for the approved activity, due to subsequent periods of ACCS (transition to work) granted, if:

• the customer has not yet received the full timing limit (relevant activity), the customer may be granted the remainder until fully exhausted
• all timing limit has been fully exhausted (relevant activity), the reassessment is to be rejected. See Table 7

For reassessments where ACCS (transition to work) is to be granted, see:

• Table 4 for Study
• Table 5 for all other ACCS (transition to work) recognised activities

Note: when reassessing entitlement, arrears cannot be issued prior to the beginning of the previous financial year.

If the customer requests a change to the start date of a previously granted period of ACCS (transition to work) where the timing has been exhausted, they will need to request a formal review of the ACCS start date.

Customers may withdraw an effective claim/application for CCS at any time before their payment is granted.

A customer can withdraw their claim in writing, verbally, or online.

When a customer chooses to withdraw a claim, the claim is taken never to have been made. This is unless they are withdrawing the ACCS component where a CCS/ACCS claim has been lodged.

Before withdrawing, check for any notification of change of circumstances which may affect the customer’s existing CCS or ACCS, e.g. notification of cessation of existing ACCS (transition to work) activity. If a customer:

• has advised of a change of circumstances affecting payment, and
• is now withdrawing that component,
• contact them to discuss, and
• update as necessary

If the customer does not wish to withdraw their ACCS claim/application, go to Table 2.

To withdraw a standalone claim/application or SOA:

• Select the Status icon
• Select Edit
• Change Status to Withdrawn
• Document the outcome via Notes with the following:
• ACCS (transition to work) WITHDRAWN: s85AA to 85GB FA Act 1999
• Reason application Withdrawn: [inserted details provided from customer]
• A Withdrawn claim is not appealable. The customer will need to lodge a new ACCS (transition to work) application if they wish to be assessed again for this payment

If a combined CCS/ACCS claim has been lodged, and the customer only requests to withdraw the ACCS component:

• Go to the TTW table within the combined claim
• Delete the provisional entry
• Action the combined claim as per normal process
• Document the outcome via Notes with the following:
• ACCS (transition to work) WITHDRAWN: s85AA to 85GB FA Act 1999s85
• Reason application Withdrawn: [inserted details provided from customer]
• A Withdrawn claim is not appealable. The customer will need to lodge a new ACCS (transition to work) application if they wish to be assessed again for this payment

If a combined CCS/ACCS claim has been lodged, and the customer requests to withdraw both the CCS and ACCS components:

• Select the Status icon
• Select Edit
• Change Status to Withdrawn
• Document the outcome via Notes with the following:
• CCS/ACCS (transition to work) WITHDRAWN: s85AA to 85GB FA Act 1999
• Claim ID:
• Date of claim: [insert date claim submitted]
• Reason application Withdrawn: [inserted details provided from customer]
• A Withdrawn claim is not appealable. The customer will need to lodge a new CCS/ACCS (transition to work) claim if they wish to be assessed again for this payment

If the CCS claim is a combined CCS/Family Tax Benefit (FTB)/Paid Parental Leave (PPL) claim, refer to Table 2 in Processing Child Care Subsidy (CCS) claims.

Procedure ends here.

Customers are required to submit evidence before they can submit a combined CCS/ACCS (transition to work) claim (online or via the ACC). Note: excludes CCS claims combined with FTB or PPL.

Customers can submit some CCS/ACCS claims and ACCS applications without uploading evidence for:

• standalone ACCS applications (as it is considered a Change of Circumstances), or
• CCS/ACCS claims combined with another families payment e.g. FTB or PPL. For these applications, customers are advised what evidence is required, and the due date, on their Receipt. This request is deemed a request for information, so a further request is not needed unless additional information is required

Expand the related documents by clicking the Show Documents icon and open the 'text/html receipt' image. You may need to scroll across if there are several images on file.

This will open the receipt which presented to the customer when they submitted their online application, including evidence required and the timeframe in which it was to be provided.

Evidence must be provided:

• for an ACCS (transition to work) application to be effective, and
• to enable eligibility for ACCS (transition to work) to be assessed

Where the customer is participating in more than one eligible ACCS (transition to work) activity, evidence is required for all activities included in the application, even if the activities are of the same type e.g. 2 paid work activities. If not provided for all activities, the application will be not effective. This is because the application is assessed as a whole, and not separated depending on evidence provided.

Note: if the customer later withdraws an activity from the application, evidence is no longer required for that activity to assess the claim, evidence is still required for all other activities. The provisional line for the withdrawn activity must be deleted from the TTW table and the decision clearly noted in the progress/finalisation DOC. See Table 1.

Select the Documents icon to display all documentation attached to the record.

Note: before requesting documents, review all evidence provided, and any evidence accessible on the customer's record which may be suitable to support the customer's application. This will ensure only one letter requesting documents is sent to the customer.

Where evidence has not been provided and has not been previously requested, issue a Q888 - Request for information - CCS and Additional CCS letter to request evidence for each of the ACCS (transition to work) activities. Where an ACCS application or claim requires evidence, most applications or claims will request this as part of the application process. There is rarely a requirement to issue an initial request for evidence.

Evidence requirements need to be met for an effective claim and to determine an outcome. A claim or application cannot be given a rejection outcome when all outstanding evidence has not been provided. Where required evidence was lodged outside of the requested timeframe, but the claim has not yet been determined, it is still an effective claim and should be processed as normal (noting different rules apply for Job Plan/Participation Plan).

There may be circumstances where the timing limit has been reached previously, whether by means of prior ACCS (transition to work) or JETCCFA funding (for study activity only). This should be discussed with the customer to advise that if they choose to proceed with their application or claim, the outcome will likely be rejection. This information should be clearly documented in Progress Notes.

Where evidence has been provided, or may be accessible on the customer's record, confirm it meets the evidence requirements for each of the activities below:

• Study, go to Step 2
• Paid work, go to Step 5
• Training, go to Step 6
• Job search, go to Step 7
• Other program, go to Step 8
• To determine if additional information is required, go to Step 9

To meet the study requirements for ACCS (transition to work) customers must undertake an approved course of education or study that is:

• higher than any level of study previously completed in the last 10 years, or
• at least as high as any level of study previously commenced in the last 10 years
  Note: customer can be exempt if they are eligible for the Skill Shortage exemption

Study completed or commenced includes courses within Australia or overseas. For example, if a customer completed a Diploma in Education in New Zealand 5 years ago, a Diploma would be their highest level of study for the purposes of ACCS (transition to work).

The ten year time period is applied from the date the customer completed the higher level of previous study.

If the customer has advised their highest level of study completed in the last 10 years, and there is information on their record that indicates they may have studied at a higher level than stated (for example, course details recorded on Education Details (EDCH) table):

• Evidence is required to confirm study at the recorded level was not commenced or completed
• Evidence can be a letter from the educational institution on the customer's record confirming the customer did not commence or complete the study previously advised to the agency

Go to Step 3.

To support study as an activity, customers must provide proof of enrolment from the educational institution confirming:

• Customer's name
• Name of the educational institution
• Course name and qualification level
• Start and end dates of the course
• Study load - full-time/part-time or percentage load

Ensure the educational institution is an approved organisation, for example:

• Registered Training Organisation (RTO) for Cert II to Advanced Diploma (AQF levels 2 to 6)
• Tertiary Education provider for Bachelor Degree or higher (AQF levels 7 or above)

See the Resources page for external links used for verification. Although an institution may not be VSL and/or HELP approved, they are an approved institution if they are an RTO.

When Proof of enrolment does not contain all the required fields, staff may utilise approved websites on Resources and Educational Institution handbooks to confirm course start and end dates.

A course Letter of Offer issued by an Educational Intuition cannot be accepted as sufficient proof of enrolment. Further evidence confirming offer acceptance lodged collectively with a Letter of Offer may be considered if all minimum evidence requirements have been met.

People studying with Open Universities Australia:

• Must provide the name of the Educational Institution they are registered with to complete a qualification level
• If the customer is only studying units, they must provide evidence of the qualification they are studying towards, and evidence of undertaking the equivalent of least a 25 per cent study load to meet the part-time study requirements
• If they are unable to provide evidence they are studying towards a qualification, they are not eligible for ACCS (transition to work)
• Proof of enrolment requests evidence of both units and evidence of the qualification they are studying towards, there is generally no requirement to request further documentation
• If the customer has not supplied both forms of evidence upon expiry of the given request timeframe, the application/claim can be made not effective (NEF)

Check evidence supplied reflects the customer is enrolled/registered in an AQF Qualification course where studying in Open University Australia.

If the customer has already provided sufficient proof of enrolment for other Centrelink purposes (e.g. to support an income support payment), and contains the required information to assess an ACCS (transition to work) application, it does not need to be provided again.

Has the customer been enrolled in the course for more than 6 months?

• Yes, go to Step 4
• No, and the customer is:
• undertaking other activities, return to Step 1 to check evidence for other activities
• not undertaking other activities, go to Step 9

If a customer has been studying for more than 6 months when applying for ACCS (transition to work), they are required to demonstrate satisfactory progress as well as proof of enrolment when applying for ACCS (transition to work).

Satisfactory progress means the customer is participating in the course and achieving the minimum requirements of that course to the satisfaction of the course provider (such as achieving a pass grade for at least one of their subjects). Documentation to support progression can include:

• Academic transcripts of results
• Certificates of attainment
• Other official documentation, including letters from their course provider confirming attendance and details of completion of the course or modules

Transferring courses at level

A customer can change their course of study (within the same level) if the time limit has not been exhausted for the same level of study. They must notify of this change in course which requires a new application for ACCS (transition to work) to be lodged. To support the new application, customers need to provide supporting evidence or proof of enrolment for the new course.

If it is the customer's third change in the same course level, customers are to provide evidence of satisfactory progress in their previous course before the new course is accepted. If evidence of progression is not provided, the customer will not be eligible for ACCS (transition to work).

Is the customer undertaking any other activities?

• Yes, return to Step 1 to check evidence for other activities
• No, go to Step 9

Suitable evidence to support paid work as an ACCS (transition to work) approved activity may include:

• for paid work, a letter and/or payslip/s from their employer or business, outlining:
• the individual's name
• the name of employer or business
• employment or business ABN
• start and end date (if applicable)
• role or position
• hours of work and pay rate
• for unpaid work (in a family business, work experience placement, internship or voluntary work), a letter from their employer or business, outlining:
• the individual's name
• the name of employer or business
• employment or business ABN
• start and end date (if applicable)
• role or position
• hours of work
• for voluntary work evidence also needs to include sufficient information to confirm it will reasonably be expected to improve their work skills and/or employment prospects
• for setting up a business, evidence outlining:
• registration of business, including business name
• business ABN
• business start date

The customer may have previously provided evidence to the agency of their work activity to meet mutual obligation requirements of their income support payment. If it includes the information required to support their ACCS (transition to work) activity, this can be used to support their application.

Paid work can be verified if the information on the following screens is current and ongoing during the claim period:

• Employment income (EAPP/EANS)
• Real Estate Business Details (REBS)

If the documentation provided suggests the customer is not meeting reporting requirements, additional action may be required in relation to the customer's income support payment. For more information, see Reporting overview.

Is the customer undertaking any other activities?

• Yes, return to Step 1 to check evidence for other activities
• No, go to Step 9

Evidence of participation in a training activity for ACCS (transition to work) may include one or more of the following:

• For apprenticeships and traineeships, a letter from the company (if applicable) or educational institution outlining:
• the individual's name
• the name of the educational institution
• course name and qualification level
• start and end dates of the course and
• study load - full-time/part-time or percentage load
  Note: where the apprenticeship or traineeship is included in the Student Assistance (Education Institutions and Courses) Determination 2009 (No. 2) it is considered an approved course of education or study and for the purposes of ACCS (transition to work)
• For vocational training, evidence can include a letter or enrolment details from the training provider confirming:
• the individual's name
• the name of the provider
• the course of training
• start and end dates of the course
• participation requirements (this should include the hours participating in the course and any other expected hours such as study or practical tasks)
• For non-vocational training, that is other programs, customers are required to provide details of the program which should include:
• the individual's name
• the name of the provider
• the program name and purpose
• start and end dates of the program and program participation requirements (such as the number of hours per week)

Is the customer undertaking any other activities?

• Yes, return to Step 1 to check evidence for other activities
• No, go to Step 9

To use job search as an ACCS (transition to work) activity, customers must be actively seeking work and be able to provide evidence to support this.

Where a customer's job search efforts are monitored by an Employment Service Provider as part of their mandatory mutual obligation requirements, no additional evidence is required to support this activity.

ParentsNext customers who lodged applications between 1 October 2023 and 31 October 2024 (program ceased) need to provide evidence of their job search activity to support their claim for ACCS (transition to work).

If a customer is undertaking job search voluntarily, evidence of looking for work is required. This may include, but is not limited to:

• a letter from their Employment Services Provider confirming they are actively engaged in job search activities
• a record of contacts or copies of correspondence with potential employers
• a list of jobs applied for - this may be in the form of a printout of their profile from an employment site which lists positions applied for
  Note: if evidence of voluntary job search is not provided, ACCS cannot be granted

Is the customer undertaking any other activities?

• Yes, return to Step 1 to check evidence for other activities
• No, go to Step 9

Proof of the program will need to be from the provider and include:

• customer's name
• the program provider's name
• name of the program
• how the program will improve the customer's employment prospects
• start and end dates of the program
• number of hours per week engaged in the activity

Is the customer undertaking any other activities?

• Yes, return to Step 1 to check evidence for other activities
• No, go to Step 9

If more information is required to assess the application (for example, additional evidence of study, work/training, or job search requirements), request documents from the customer.

Has the customer provided sufficient evidence to process the ACCS (transition to work) application?

• Yes, see Table 3, Step 1
• No, and the customer:
• provided appropriate evidence with their application or initial request for evidence, but additional information is required to be able to process the application. For example the customer had made a bona fide attempt to provide evidence to show they are participating in their activity, but the evidence did not meet all the required minimum standards, go to Step 10
• provided documents that do not align with the requested evidence and are unrelated to the ACCS (transition to work) activity, e.g. a picture of their pet, see Table 3, Step 1
• did not provide documents within the requested timeframe (from the original standalone application request or additional information requests), e.g. customer claimed ACCS (transition to work) for study and paid work, and lodged evidence to support paid work only and the requested timeframe had lapsed, see Table 3, Step 1

Requests for information that require documentation must be by written notice. If the matter is urgent, call the customer, but written request must also be sent.

Prior to calling, Desktop Electronic Messaging Capability (DEMC) can be used to advise the customer they will be receiving a phone call.

To request documents, issue a Q888 - Request for information - CCS and Additional CCS letter

• Put the claim on hold until day 29
• Record details by annotating the Progress Note/DOC

Procedure ends here.

An ACCS (transition to work) application is not effective when a customer:

• has not entered into a Job Plan or Participation Plan (if required) within 28 days of lodging their ACCS (transition to work) application, or
• has not provided the requested evidence within 28 days of lodging their ACCS (transition to work) application

Note: if the customer has mutual obligation or participation requirements with their income support payment and has not entered into a Job Plan/Participation Plan (if applicable) within 28 days of lodgement, the claim must be made not effective from day 29. In these cases or if appropriate evidence was not provided, coding the relevant updates will determine the application as not effective. Pending system enhancements, to ensure the application is made not effective, record No in the Evidence field. Details of this workaround must be included in the Notes which detail the outcome of the application.

There are several ways a customer can lodge an application for ACCS (transition to work).

• A combined CCS/ACCS (transition to work) claim. The CCS claim is not separated from the ACCS application. Even where a customer may be ineligible for ACCS (transition to work), the customer's eligibility for CCS will still be assessed and the customer advised of the outcome. Resolve all errors associated with the CCS claim before addressing errors and warnings related to ACCS (transition to work). Go to Step 3
• Standalone ACCS (transition to work) application. Only information on the ACCS Transition to Work table will be included in the application. Go to Step 4
• FA085 Application for ACCS (transition to work) form. The claim activity is generated following the scanning of the application form. Go to Step 5

After completing the ACCS (transition to work) pre-claim checks and with all provided evidence on hand, refer to Processing Child Care Subsidy (CCS) claims for details on assessing the CCS claim component. Return to this step to assess the ACCS component.

The CCS Task Selector will pre-select TTW - Transition to Work Assessment task in addition to other CCS screens that require updating/checking. Otherwise, go to the Transition to Work (TTW) screen.

Go to Step 6

Standalone ACCS (transition to work) applications present to staff as a Change of Circumstances activity in Process Direct.

Tips:

• To view navigation icons select the toggle icon display
• If not already within the Change of Circumstance activity, select the Transactions icon and click on the hyperlink for the Additional CCS Circumstance - ACCS Transition to Work transaction

Once within the Change of circumstance transaction, the Transaction Summary (TS) screen will display:

• Select Process. The Errors (SWE) screen displays
• Go to the TTW screen
• Select Display to go to the Display ACCS Transition to Work (TTW) screen

Go to Step 6

As activities undertaken for ACCS (transition to work) are linked to a customer's CCS reported activities, where the customer has lodged a FA085 Application for Additional Child Care Subsidy (transition to work), Services Officers are to review and update the customer's CCS activity details before progressing with updates to the ACCS Transition to Work (TTW) table.

Go to the Activity Test Details (ATD) screen. Record or update activity details as per the customer's FA085. For more information see Activity Test for Child Care Subsidy (CCS).

Service Officers will also be required to update the ACCS Transition to Work (TTW) table with information from the FA085 as the application is processed.

Go to Step 7.

The activities assessed in an ACCS (transition to work) application must align with the activities recorded on the Activity Test Details table.

If, when processing an ACCS application, staff determine the Transition to Work activity should fall under another category (e.g. 'study' rather than 'training'), the CCS activity details need to be updated before progressing with updates to the ACCS Transition to Work (TTW) table.

Go to the Activity Test Details (ATD) screen. Correct the activity type to align with the ACCS (transition to work) application. For example, change 'training' to 'study'. For more information see Activity Test for Child Care Subsidy (CCS). Ensure details of this change are included in the outcome Notes.

Only Special Benefit (SpB) granted due to residency requirements not being met for JobSeeker Payment (JSP) or Parenting Payment (PP) is an ACCS (transition to work) eligible payment.

Is the customer receiving SpB?

• Yes, and the customer is receiving SpB:
• because they did not meet residency requirements for JSP or PP, Y will need to be recorded in the Special Benefit field for each activity. Go to Step 8
• for reasons other than failing the residency requirements for JSP or PP, N will need to be recorded in the Special Benefit field for all activities. Although the customer will not be eligible for ACCS (transition to work), all mandatory fields on the ACCS Transition to Work (TTW) table will need to be recorded for each activity, and the Special Benefit field updated for each. Go to Step 8
• No, go to Step 8

To update or record information relating to the ACCS (transition to work) application/claim, go to the Transition to Work (TTW) screen.

Although the customer may not be eligible for ACCS (transition to work), all mandatory fields for each activity are to be completed before finalising the application.

A line will display under the TTW Assessment table for each activity the customer is undertaking. Service Officers are to review evidence associated with each activity and complete the relevant fields for each activity.

From 10 August 2024, a line will display under the TTW Decision Unit table which is from the coding in the TTW Assessment table. This is ‘display only’ and will show:

• eligibility for ACCS (transition to work) specific periods
• rejection reasons, where applicable
• associated Transaction ID, and
• sorting and filter function for all columns

Where the outcome is a rejection/cancellation in the future:

• ACCS TTW eligibility in the ACCS TTW Decision Unit table will continue until the future rejection date
• On the rejection date, the ACCS TTW Eligible line will be end dated
• A Not Eligible line will be recorded from the rejection date

This allows a customer to remain eligible for ACCS (transition to work) when they become ineligible and eligible again within the same fortnight.

Following assessment, check:

• the Grant column displays either G or N in the provisional line
• if the Grant column is N, the Rejection Reason column for the assessment is not blank
• all columns on the TTW Decision Unit table display correctly

If any of the columns have not been recorded correctly, return to the Change ACCS Transition to Work (TTW) popup and make sure the calculator button has been selected.

Is the customer undertaking study?

• Yes, see Table 4, Step 1
• No, see Table 5, Step 1

Customers are required to advise the highest level of qualification they have completed in the last 10 years.

Details of the highest study advised will display with the customer's standalone application or claim. Where the customer has lodged an FA085 application form, complete details of the highest study from the form.

Previous highest study must be recorded on the TTW Assessment table, this will allow the system to determine the correct outcome:

• as an individual TTW assessment line for standalone applications, or
• under Highest Previous Study within a combined CCS/ACCS claim

If there is information on the customer's record they may have studied at the same or a higher level than stated in their application (for example, course details recorded on Education Details (EDCH) screen), and evidence has not been provided to confirm study at the recorded level was not undertaken, update study level with information from the customer's record.

Editing of existing TTW Assessment lines or the addition of new TTW Assessment lines on the TTW Assessment table may be required to ensure the previous highest study is recorded and/or the information is accurate. Update the relevant fields if required:

• Activity Type: Study
• Highest Previous Study: Yes
• Course Completed: Yes/No
• Start Date: Insert relevant date
• End Date: Insert relevant date
• Type of course: Select from the drop down box
• Name of Organisation: Start typing institution and the field should auto-populate
• Evidence: Ensure this is coded as 'Yes' for previous study
• Course Name: Insert relevant course name

Select Save and ensure the Grant field is blank and the assessment line contains no Grant Weeks.

Go to Step 2.

Full-time and part-time study may qualify, as long as it meets the study levels for ACCS (transition to work) at the secondary or preparatory level, or between levels 2 and 8 of the Australian Qualifications Framework (AQF) study levels.

For ACCS (transition to work), the course does not need to be:

• provided by a VET Student Loan (VSL) Approved Provider
• provided by a Scholarship approved Institution, or
• regarded as a VSL Approved Course

Where a customer has periods of ACCS (transition to work) for full-time and part-time study, an assessment line will need to be recorded for each period.

If the customer is studying two courses at the same time, for example, Cert II and Cert III, the higher level course must be used for their application.

The Undergraduate Certificate may be used to transfer into an existing qualification at AQF levels 5, 6 or 7 and staff should process based on the most beneficial outcome for the customer.

For example, where a customer:

• has no previous qualification, this should be considered an AQF level 5 qualification, so as not to prohibit them from accessing further periods of ACCS (transition to work) at a later date due to the Step Up rule
• has a previous qualification at level 6, the Undergraduate Certificate should be considered at Level 6 for any time limit not already exhausted, and a level 7 thereafter

Where the customer has lodged an FA085 application form:

• Go to the Transition to Work (TTW) screen > TTW Assessment table
• Select Add and complete all details from the information on the form

Review evidence and confirm the educational institution and course are approved. See the Resources page for links to external organisations to verify institution and course details.

If the customer is studying with Open Universities Australia, they must provide evidence they are studying towards a qualification. Where the customer is enrolled in units only, the course cannot be considered an approved course of study or training for ACCS (transition to work).

Is the course an approved course of study?

• Yes, confirm the course details have been recorded correctly, and update fields as per proof of enrolment and verification checks if appropriate.
• Activity Type: Study
• Highest Previous Study: No
• Start Date: Auto-populated from the digital application, edit if appropriate
• End Date: Auto-populated from the digital application, edit if appropriate. The end date should reflect the end date of the entire course. Although study is applied for a period of continuous weeks, and includes breaks during the entire course period, the end date should align with the course end date
• Type of course: Auto-populated from the digital application, edit if appropriate.
  Where the course does not fall into an AQF category select 'None of the above' from the dropdown menu which will reject the application
• Name of Organisation: Auto-populated from the digital application, edit if appropriate. Start typing institution and the field should auto-populate
• Course Name: Auto-populated from the digital application, edit if appropriate
• Go to Step 3
• No, in the Type of Course: field, select 'None of the above' from the dropdown menu. Go to Step 3

Customers are required to provide proof of enrolment in their course of study. All information must be provided and accessible from the customer's record.

Has the customer provided sufficient evidence to support their study activity?

Note: If the field is left blank, it will be deemed as evidence having been provided.

• Yes, select Yes from the dropdown menu in the Evidence field. Note: the exception is where the customer did not enter into a Job Plan/Participation Plan within 28 days of lodging their application, or have not met Job Plan requirements. Pending system enhancements, select No to ensure the claim is made not effective. Go to Step 4
• No, select No from the dropdown menu in the Evidence field. Go to Step 4

The study load requirements for ACCS (transition to work) are the same as the study load requirements for income support payments for study activities. In some cases, study load may be recorded on the Proof of Enrolment.

If a customer meets the study load requirements for their income support payment, they will also meet the study load requirements for ACCS (transition to work). To be eligible for ACCS (transition to work), the customer needs to be studying at least:

• 25 per cent of the full-time study load to be considered part-time
• 75 per cent of the full-time study load to be considered full-time

The study load can affect the overall time limit for study. See the Resources page to view the approved activity time limits table.

If a customer meets the exceptional circumstances requirement of their income support payment, such as for Austudy where 66 per cent of the full-time study load is considered full-time, they would also be eligible for ACCS (transition to work) for a full-time study activity. For more information, see Assessing eligibility for the 66% concessional study load for Austudy.

If the customer is studying less than 25 per cent of the study load, they are not eligible for ACCS (transition to work).

Where the study load varies between part time and full time periods for the full course of study, the Activity Start Date and Activity End Date fields will need to be coded to reflect the full course start and end dates, respectively for each line. The Payment Start Date and Payment End Date are to be used to assess the relevant period of payment. For example, customer is studying a Bachelor degree which commenced 1 February 2017 and is anticipated to end 1 December 2020. Prior to the first semester in 2019, study is considered full time study, and from the first semester in 2019 ongoing, study is considered part time. To code the assessment on the TTW screen, a separate line is required for the differing study loads. The lines will need to be updated as follows:

Full time line:

• Activity Start Date: 1 February 2017
• Activity End Date: 1 December 2020
• Study Load: full time
• Payment Start Date: 2 July 2018
• Payment End Date: 24 February 2019

Part time line:

• Activity Start Date: 1 February 2017
• Activity End Date: 1 December 2020
• Study Load: part time
• Payment Start Date: 25 February 2019
• Payment End Date: 14 December 2020

When calculating time limit, periods of part time study will need to be converted to full time equivalent (FTE) to ensure consistent calculation, for example 2 weeks of part time study = 1 week of full time study.

Further instruction on coding changes in study load is available in Additional Child Care Subsidy (ACCS) (transition to work) change in circumstances and reviews.

Is the customer studying more than 25 per cent of the study load?

• Yes, select Full-time student or Part-time student from the dropdown menu as appropriate. Go to Step 5
• No, select Other from the dropdown menu. Go to Step 5

If the customer started their course of study more than 6 months before applying for ACCS (transition to work), evidence to confirm they are making satisfactory progress is required.

This field is mandatory where:

• the customer started the course more than 6 months prior to lodging their application, or
• the application is being processed more than 6 months after commencement of study

Did the customer start the course more than 6 months prior to lodging their application?

• Yes, review the customer's evidence and update the Progress field with Yes or No as appropriate:
• If no progress or evidence was not provided to confirm satisfactory progress, select No, although the customer will not be eligible for ACCS (transition to work) for study. All mandatory fields on the ACCS Transition to Work (TTW) table will need to be recorded for each activity. Go to Step 12
• If making satisfactory progress, select Yes, go to Step 6
• No, and
• the customer lodged their application within 6 months of starting study, but processing of the application is occurring more than 6 months after starting study, in the Progress: field select Yes from the dropdown menu. Change the review date to6 weeks from the date the application is being finalised. Send a Q888 - Request for information - CCS and ACCS manual letter asking the customer to provide evidence of progress of study. Go to Step 6
• the application is being processed within 6 months of the study start date, leave the Progress field blank. Go to Step 6

A customer can change their course of study (within the same level) if the time limit has not been exhausted for that level of study. To study a course at the same level for which ACCS (transition to work) is currently being paid, customers are required to lodge a new application.

Has the customer changed their course at level more than once?

• Yes, Service Officers should have requested evidence of satisfactory progress of their previous course. After reviewing satisfactory progress evidence, update the Progress field with Yes or No as appropriate. If evidence of progression has not been provided select No. Go to Step 7
• No, go to Step 7

Once a customer has completed a level of study, or they have exhausted the time limit for the level of study, they cannot access ACCS (transition to work) for that level of study. The customer is required to 'step up' to a higher level of study.

Customers cannot access ACCS (transition to work) to study at a level lower than their highest level of study, unless an exemption applies.

Exception to step up rule - 6 week rule

• On a single occasion, the customer studied a course of education or study at a higher level than the level at which they are currently studying for a period of less than 6 weeks. Customers will need to have provided evidence confirming they did not study for more than 6 weeks at the higher level

Skill Shortage exemption

• A customer can begin studying once at a lower level than what they have in the past ten years if that course of study will qualify them for an occupation on the Skills Priority List
• Review the Skills Priority List to determine if there is a skills shortage for the customer’s relevant occupation. Start with the national level shortage (then in descending order of level)
• If a national shortage does not apply, check if there is a shortage for the relevant state/territory in which the customer resides
• If no state/territory shortage applies, then, where appropriate, check if there is a regional level shortage. Regional shortages are indicated by an R under the relevant state/territory and refers to areas outside of state and territory capital cities
• Searching MySkills, Australian and New Zealand Standard Classification of Occupations (ANZSCO) course codes, and Institution websites can be used to determine if the customers course will qualify them for a particular occupation
• If a link between the course and occupation on the Skills Priority List is established, add how linkage was obtained to Grant DOC
• If no linkage can be found between the course and occupations listed on the Skills Priority List, a Skill Shortage exemption cannot be given
• The Resources page has a link to MySkills, ANZCO, and the Skills Priority List, as referenced in the Minister's Rules

Is the customer eligible for an exemption from the 'step up' rule?

• Yes, in the Exemption field, select the appropriate exemption reason from the dropdown menu. If the incorrect option is inadvertently selected, use the backspace button to delete the characters to revert the field back to blank. Go to Step 8
• No, leave the Exemption field blank. Go to Step 8

If the customer has already received JETCCFA or ACCS (transition to work), for the same level of study being used for this ACCS (transition to work) application, the following prompt will display:

Check JETCCFA/ACCS (transition to work) weeks already used for study activity. Record the remaining weeks of eligibility.

Has the system identified previous periods of JETCCFA/ACCS (transition to work)?

• Yes, the weeks for which JETCCFA/ACCS (transition to work) was used are to be deducted from the allowable time limit for the same level of study or training. Go to Step 9
• No, go to Step 12

In Customer First, go to the JET Child Care Assessment Details (JFAA) screen.

Is there a JETCCFA assessment for activity 'Education/Training'?

• Yes, go to Step 10
• No, go to Step 11

Go to the JET Child Care Activity Details (JFAD).

Under the Details heading, the level of study for which JETCCFA was paid will display, for example Certificate III.

• JETCCFA study lower than level nominated in ACCS (transition to work) application:
• No periods of JETCCFA need to be deducted from ACCS (transition to work). Go to Step 11
• JETCCFA study same as level nominated in ACCS (transition to work) application:
  Service Officers are to investigate the number of weeks JETCCFA were paid. To calculate previous funding assessed, check all the following screens in Customer First:
• JET Child Care Activity Details (JFAD) screen - reflects the customer's requested JETCCFA activity. This screen will assist in identifying which course customer was previously assessed for JETCCFA activity
• JET Child Care Assessment Details (JFAA) - review 'From' and 'To' dates for prior JETCCFA assessments. JFAD and JFAA screens will reflect the assessed period at the time of grant, however periods of cancellation will not be reflected on this screen
• Period Rate Explanation (REXJFA) screen - review for periods of cancellation between the JETCCFA assessment start and end date. Use <PREV and NEXT> to navigate through the screens to check all relevant periods. For more information see Rate explanation screens for family assistance and Paid Parental Leave scheme payments
• Document List (DL) screen - to review any DOCuments which may contain information about periods of JETCCFA, including appeals information
  When reviewing periods of payment, take note of whether the weeks were full-time or part-time as this will affect the number of weeks already used for the level of study
  For further assistance in determining periods of JETCCFA, see the Resources page for a link to the Business Processing Branch page
• Make note of the number of weeks JETCCFA was paid for the level of study as this will be used to update Grant Weeks once all updates to the ACCS Transition to Work (TTW)/TTW Assessment table have been completed. Go to Step 11
• JETCCFA study higher than level nominated in ACCS (transition to work) application:
• Unless the customer is eligible for an exemption from the 'step up' rule, ACCS (transition to work) cannot be paid for study at a level lower than that already studied in the last 10 years
• Update the Highest Previous Study details with information from the previous JETCCFA claim. Go to Step 11

In Process Direct, view any periods of ACCS (transition to work) paid for the same level of study on the TTW screen:

• Select the Child Care icon and check the Entitlement table. While the TTW Assessment table on the TTW screen will reflect the entire assessment period, it will not reflect periods of cancellation or non-payment periods, e.g. where a higher ACCS payment such as ACCS (Temporary Financial Hardship) may have overridden entitlement

Has the customer received ACCS (transition to work) for the same level of study?

• Yes, make note of the number of weeks ACCS (transition to work) was paid for the level of study as this may be required to update Grant Weeks once all updates to the ACCS Transition to Work (TTW) table have been completed. As there may have been a change to the number of weeks due to automatic assessments, confirm the number of weeks paid on the Entitlement table on the Child Care icon. Go to Step 12
• No, go to Step 12

Has the customer included any other activities in their ACCS (transition to work) application?

• Yes, see Table 5, Step 1
• No, see Table 6, Step 1
• No, and ACCS Transition to Work cannot by granted for study, see Table 7, Step 1

In Process Direct, view any periods of ACCS (transition to work) assessed for the same activity on the Transition to Work (TTW) screen.

Select the Child Care icon and check the Entitlement table to determine how many weeks ACCS (transition to work) was paid. The Transition to Work assessment table will not reflect periods of cancellation or non-payment periods, e.g. where a higher ACCS payment such as ACCS (Temporary Financial Hardship) may have overridden entitlement.

Has the customer received ACCS (transition to work) for the same activity?

• Yes, make note of the number of weeks ACCS (transition to work) was previously paid for the activity as this may be required to update Grant Weeks once all updates to the ACCS Transition to Work (TTW) table have been completed. As there may have been a change to the number of weeks due to automatic assessments, confirm the number of weeks paid on the Entitlement table on the Child Care icon. Go to Step 2
• No, go to Step 2

If the customer has not nominated training as an ACCS (transition to work) activity, go to Step 3.

Training details display under the Planned Activity section of the ACCS Transition to Work (TTW) table.

Where an FA085 application form has been lodged, select Add and record all details from information on the form.

Using details provided in the digital application, or the FA085 application form, update the fields on the 'Training' row as appropriate:

• Activity Type: Auto-populated with 'Training' from the digital application, or manually select as advised on the FA085 application form.
  Activity Type 'Participation in a govt funded rehab prog' can only be selected by Service Officers. If the customer has selected 'Other' as the Type of Course and evidence provided confirms the course is a government funded rehabilitation program, update the Activity Type
• Start Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form, noting it cannot be more than 28 days in the future
• End Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form
• Type of Course: The following options are available for selection from the dropdown menu:
• Adult Migrant English
• Apprenticeship/Traineeship
• Defence Force Reserves (training)
• Green Army
• Language Course for Education and Employment
• Enterprise Incentive Scheme Training
• Non Vocational Training
• Other
• Updating licences, quals or memberships
• Work for the dole
  

Where 'Other' is selected, Service Officers are to review the evidence provided to determine whether the training/program is likely to prepare and/or increase the customer's ability to undertake work. These can include:

• computer skills courses
• community based, work skill focused training as listed on myskills.gov.au
• Government programs including the Transition to Work program (not related to this subsidy)
• Community Development Program (CDP)
• Other programs such as government funded rehabilitation, drug and alcohol programs, parenting courses
  Note: if training or other program is assessed as not improving a customer's job skills or employment prospects, further updates may be required when applying the Most Beneficial Principle

• Name of organisation: Auto-populated from the digital application, or insert details as advised on the FA085 application form. The Resources page has links to external organisations to verify providers and educational institutions
• Evidence: Select Yes or No as appropriate. If No is selected, the ACCS (Application) will be made Not Effective when it is assessed. Note: the exception is where the customer did not enter into a Job Plan/Participation Plan within 28 days of lodging their application or have not met Job Plan requirements. Pending system enhancements select No to ensure the claim is made not effective
• Course name: Auto-populated from the digital application, or insert details as advised on the FA085 application form. The Resources page has links to external organisations to verify the course
• Course load: Training can only be used for ACCS (transition to work) if the customer is undertaking a full-time or part-time study load. Study load is determined in the same manner as study income support payments
• If the customer is studying more than 25% of the study load, select 'Full-time student' or 'Part-time student' from the dropdown menu as appropriate
• If the customer does not meet the study load requirements, select 'Other' from the dropdown menu

Note: Some vocational training courses may meet the Study levels for ACCS (transition to work) and could be assessed as a study activity instead of a work or training requirement. As study has a higher time limit than work or training activities, the study limit would be applied as it is the most beneficial.

Where the Service Officer determines the details of the course would meet study requirements, and the customer meets the study requirements, the 'Training' row is to be deleted and the information recorded as a 'study' activity.

Has the customer included any other activities in their ACCS (transition to work) application?

• Yes, go to Step 3
• No, see Table 6, Step 1

If the customer has not nominated Work activities for ACCS (transition to work), go to Step 4.

The various work activities display under the Planned Activity section of the ACCS Transition to Work (TTW) table.

Customers will meet the work requirements if they're participating in:

• paid work (including self-employment)
• unpaid work which includes:
• unpaid work in a family business
• a work experience placement or internship
• voluntary work which could reasonably be expected to improve the customer's work skills and/or employment prospects
• actively setting up a business

Where an FA085 application form has been lodged, select Add and record all details from information on the form.

Using evidence provided, or the FA085 application form, update relevant fields on the 'Working' row:

• Activity Type: Auto-populated from the digital application, or manually select as advised on the FA085 application form. Options include:
• Paid work
• Unpaid work in a family business
• Volunteering
• Unpaid internship or work experience
• Setting up a business
• Start Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form, noting it cannot be more than 28 days in the future
• End Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form
• Name of organisation: Auto-populated from the digital application, or insert the employer/business name as advised on the FA085 application form. The Resources page has a link to the ABN look up tool to verify self-employment/employer details
• Evidence: Select Yes or No as appropriate. If No is selected, the ACCS (Application) will be made Not Effective when it is assessed. Note: if the field is left blank, it will be deemed evidence has been provided

Has the customer included any other activities in their ACCS (transition to work) application?

• Yes, go to Step 4
• No, see Table 6, Step 1

Job search will display under the Planned Activity section of the ACCS Transition to Work (TTW) table.

Where an FA085 application form has been lodged, select Add and record all details from information on the form.

Using evidence provided, or the FA085 application form, update relevant fields on the 'Looking for work' row:

• Activity Type: Auto-populated from the digital application, or manually select 'Looking for Work' as advised on the FA085 application form
• Start Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form, noting it cannot be more than 28 days in the future
• End Date: Auto-populated from the digital application, or insert the date as advised on the FA085 application form
• Name of organisation: Auto-populated from the digital application, or insert the name of the Employment Service Provider as advised on the FA085 application form
• Evidence: Select Yes or No as appropriate. If No is selected, the ACCS (Application) will be made Not Effective when it is assessed. Note: if the field is left blank, it will be deemed evidence has been provided

See Table 6, Step 1

If the customer is undertaking more than one approved activity for ACCS (transition to work), the most beneficial principle will be applied.

Is the customer undertaking more than one activity?

• Yes, go to Step 3
• No, go to Step 2

On the Transition to Work (TTW) screen:

• Select Add
• On the Create ACCS Transition to Work (TTW) screen, select Update Subsidy Period dates (Calculator)

The following fields will populate:

• Grant: The system will populate this field on the activity row using information recorded. The activity will be G (granted) or N (not granted) for the purposes of the ACCS (transition to work) application.
  Note: a G is an indicator only and does not necessarily mean ACCS (transition to work) will be granted. This will not be known until the application is assessed and all other relevant eligibility is confirmed (such as income support payment, income estimate, Job Plan/Participation Plan)
• Payment Start Date: Auto-populated if previously blank. Amend the date if customer specified a start date in their application, or a manual override is required. For example, where ACCS (transition to work) entitlement as per AR commences after the payment start date on the TTW table:
• the start must be the first Monday of a CCS fortnight and
• the start date cannot pre-date the date of receipt of the application
• Grant Weeks: Auto-populated based on the activity type. This may need to be manually coded where periods of JETCCFA/ACCS (transition to work) need to be deducted. If required, this will be covered in Step 5 below
• Payment end date: Auto-populated if customer did not nominate a payment end date. Amend the date if customer specified an end date in the FA085. The end date will be the last Sunday of a CCS fortnight

Notes:

• If the Payment Start Date is manually over-ridden, delete the number of weeks (where it has not been manually updated) and the Payment End Date, then select the Update Subsidy Period (Calculator) icon to re-calculate the potential entitlement period
• Pending system enhancements, if the activity is training or volunteering, but the Service Officer has determined the activity would not improve the customer's work skills or employment prospects, update the row with an activity Start Date more than 28 days in the future. This will prevent ACCS (transition to work) this activity from being granted
• If the activity is study, the end date should reflect the end date of the entire course, minus any periods of JETCCFA deductions. Study is applied for a period of continuous weeks, and includes breaks during the entire course period
• Tip: if the Update Subsidy Period (calculator) is showing as protected (greyed out) after changing a payment date or weeks, go to another field (e.g. Evidence) and change from 'yes' to 'no' back to 'yes'
• Make sure the Payment Start Date is on (where lodged on a CCS Monday) or after the date the application was lodged

Go to Step 5.

Once all activities have been recorded and/or details on each row updated as required, go the Transition to Work (TTW) screen:

• Select Add
• On the Create ACCS Transition to Work (TTW) screen, select Update Subsidy Period dates (Calculator)

The following fields will populate:

• Grant: The system will populate the field on each activity row based on the information for each row. The most beneficial activity will be G (granted) before all other activities. That is, the customer may have more than one activity granted, resulting in continuity of payment for ACCS (transition to work), with all other activities N (not granted)
• Payment Start Date: Auto-populated if previously blank. Amend the date if customer specified a start date in their application or a manual override is required. For example, where ACCS (transition to work) entitlement as per AR commences after the payment start date on the TTW table:
• the start must be the first Monday of a CCS fortnight, and
• the start date cannot pre-date the date of receipt of the application
• Grant Weeks: Auto-populated based on the activity type granted. Manually over-ride where periods of JETCCFA/ACCS (transition to work) need to be deducted. See Step 5
• Payment end date: Auto-populated if customer did not nominate a payment end date. Amend the date if customer specified an end date in the FA085. The end date will be the last Sunday of a CCS fortnight
• Review Date: For activities with a Payment Start Date commencing after the most beneficial activity is ending, enter a Review Date 28 days prior to the Payment Start Date. This review will confirm the customer is still undertaking this activity prior to payment commencing

Notes:

• If the Payment Start Date is manually over-ridden, delete the number of weeks (where it has not been manually updated) and the Payment End Date, then select the Update Subsidy Period (calculator) icon to re-calculate the potential entitlement period
• Pending system enhancements, if the activity is training or volunteering, but the Service Officer has determined the activity would not improve the customer's work skills or employment prospects, update the row with an activity Start Date more than 28 days in the future. This will prevent this activity from Granting for ACCS (transition to work)
• If the activity is study, the Payment end date should reflect the entire course length, minus any periods of JETCCFA deductions. Study is applied for a period of continuous weeks, and includes breaks during the entire course period
• If the customer's Course end date is part way through a CCS fortnight, the Payment end date will be the last Sunday of the CCS fortnight
• Tip: if the Update Subsidy Period (calculator) is showing as protected (greyed out) after changing a payment date or weeks, go to another field (e.g. Evidence) and change from 'yes' to 'no' back to 'yes'
• Make sure the Payment Start Date is on (where lodged on a CCS Monday) or after the date the application was lodged

Go to Step 4.

If a customer is undertaking two or more approved activities for ACCS (transition to work), the highest time limit available is applied. This is referred to as the Most Beneficial Activity Principle.

The system will have determined the most beneficial activity based on information recorded for each activity in the ACCS Transition to Work (TTW) table. The hierarchy, based on the highest period being applied first is:

1. Study

2. Training - vocational

3. Training - non vocational

4. Work - paid work, unpaid work (including a work experience placement or an internship) and setting up a business

5. Job search

Examples: Georgie is working and studying a Certificate III. As this type of study has the highest time limit, Georgie's study activity will be Granted for ACCS (transition to work), and a 104-week time limit applied.

However, the Service Officer processing the application is responsible for ensuring the activities are recorded appropriately so the time limit applied will be of the greatest benefit to the customer.

In some circumstances, the activity selected for ACCS (transition to work) may not be appropriate or the most beneficial, requiring manual updates to the activity row(s) enabling the system to select the correct or most beneficial activity for ACCS (transition to work). For example:

• Training, other program or volunteering was assessed by a Service Officer as not improving customer's work skills or employment prospects. In these cases, update the relevant row with an activity Start Date more than 28 days in the future
• Customer is commencing study within 28 days, but has a work activity which has already commenced, therefore the system incorrectly identifies work as the most beneficial activity
• Customers may be participating in an activity which has two components. For example, Self-Employment Assistance/New Enterprise Incentive Scheme (NEIS) has components of training and setting up a business. Rather than recording solely as training, it could also have an additional component of work (setting up a business)

Do activity details need to be updated to apply the Most Beneficial Activity Principle?

• Yes:
• Update the activities as appropriate. For example, where a customer will be commencing the more beneficial activity within 28 days, update the activity Start Date for the less beneficial (G) activity to the same start date as the more beneficial activity
• Reselect Update Subsidy Period (Calculator) icon and the system will recalculate the most beneficial activity for ACCS (transition to work). Go to Step 5
• No, go to Step 5

If the customer was undertaking study, previous periods of JETCCFA and ACCS (transition to work) will need to be deducted from the ACCS (transition to work) timing limit.

Is customer claiming for study?

• Yes, go to Step 6
• No, go to Step 7

Where it was identified a customer received JETCCFA and/or ACCS (transition to work) for the level of study for which ACCS (transition to work) has been Granted, the Grant Weeks may need to be manually updated.

The following formula is used to calculate remaining ACCS (transition to work) timing limit where JETCCFA was paid in the past:

• Funding limit for AQF level minus JETCCFA weeks granted (converted to FTS equivalent) minus prior paid ACCS (transition to work) weeks (converted to FTS equivalent) equals Eligible ACCS (transition to work) Full-time remaining timing limit in weeks

To calculate the eligible ACCS (transition to work) full-time remaining timing limit:

• Calculate the number of weeks for the same course AQF level that JETCCFA, and/or ACCS (transition to work) was previously granted, ensuring weeks are converted to full-time equivalent. For further assistance in determining periods of JETCCFA, see the Resources page for a link to the Business Processing Branch page. Note: select the Child Care icon and check the Entitlement table to ensure non-payment periods are accounted for
• Deduct the number of weeks from the full timing limit for the relevant AQF level, as below:
• Secondary course / Preparatory course / Certificate II / Certificate III / Certificate IV / Diploma / Advanced Diploma or Associate Degree: 104 weeks for full-time study for each level of the AQF
• Bachelor Degree: 156 weeks for full-time study
• Bachelor Honours Degree / Graduate Certificate / Graduate Diploma: 104 weeks for full-time study

Example

• Susie is studying part-time for a Certificate III course. However, Susie also received JETCCFA for 66 weeks of part-time study for a prior Certificate III course
• Calculate weeks of prior JETCCFA funding at full-time equivalent. As Susie previously studied at part-time, the number of weeks are divided by 2, i.e. 66 weeks part-time divided by 2 is equivalent to 33 weeks full-time
  Note: where the calculation of full-time equivalent does not result in a whole number, the figure can be rounded down
• Minus the JETCCFA full-time equivalent weeks already received from the total number of ACCS (transition to work) funding for this type of study (104 - 33 = 71)
• Susie has 71 weeks full-time ACCS (transition to work) funding

A determination will need to be assessed as to whether the JETCCFA weeks will impact the ACCS (transition to work) assessment and need to be deducted. Where the number of weeks already received for JETCCFA will not result in ACCS (transition to work) entitlement exceeding the study time limit, the JETCCFA weeks do not need to be deducted from the Grant Weeks, because the combined grant weeks are less than the maximum time limit for the activity.

For example, if the customer is due to finish their Cert II course in 6 weeks' time, yet had previously had 4 weeks of JETCCFA, the amount of JETCCFA will not have any bearing on the ACCS (transition to work) timing limit.

Did the customer receive JETCCFA and/or ACCS (transition to work) for the same level of study?

• Yes, and:
• no adjustment to the grant weeks is required. See Table 7, Step 1
• a manual adjustment is required. Go to Step 8
• No, see Table 7, Step 1

Where it was identified a customer received ACCS (transition to work) for the same activity for which ACCS (transition to work) has been Granted, the Grant Weeks may need to be manually updated.

To calculate the eligible ACCS (transition to work) full-time remaining timing limit:

• Calculate the number of weeks for the same activity ACCS (transition to work) was previously granted. Note: select the Child Care icon and check the Entitlement table to ensure non-payment periods are accounted for
• Deduct the number of weeks from the full timing limit for the relevant activity, as below:
• Paid work (CCS activities of paid work (including paid and unpaid leave and self employment), setting up a business, unpaid internship or work experience, and unpaid work in a family business): Life time limit of, up to 26 weeks
• Looking for work: Life time limit of, up to 26 weeks
• Vocational training: Life time limit of, up to 52 weeks full-time or up to 104 weeks part-time
• Other non-vocational programs: Life time limit of, up to 52 weeks

Did the customer receive ACCS (transition to work) for the same activity?

• Yes, and:
• no adjustment to the grant weeks is required, see Table 7, Step 1
• a manual adjustment is required. Go to Step 8
• No, see Table 7, Step 1

Over-ride the weeks pre-populated in the Grant Weeks field with the number of weeks of remaining ACCS (transition to work) funding. Note: ensure the weeks apply to the same study load.

Delete the Payment End Date and Review fields, and select the Update Subsidy Period (Calculator) icon to re-calculate the potential entitlement period.

Where customer has utilised all ACCS (transition to work) funding for the relevant activity type, delete the Payment End Date and Review fields, code 0 in the Grant Weeks field, and then select the Update Subsidy Period (Calculator) icon to re-calculate the potential entitlement period. The ACCS (transition to work) assessment should reject with reason code TTR - Study requirements not met.

Example:

Susie has 71 weeks full-time ACCS (transition to work) funding. The Service Officer would update the Grant Weeks field to reflect the reduced number (for example, 71).

Update the Review Date

Where the course is:

• longer than 12 months and proof of enrolment covers the full period, enter a date 28 days prior to the 12 month period
• less than 12 months, leave the field blank
• longer than 12 months and the proof of enrolment does not cover the full course, code the review:
• 28 days prior to the enrolment ceasing, or
• the date of commencement of the next study period (as per Education provider schedule) if there is an end of semester or holiday period following the enrolment cease date and the customer is a continuing student

See Table 7, Step 1

If an ACCS (transition to work) line has been assessed, make sure:

• the Grant column displays either G or N in the provisional line, and
• if the Grant column is N, the Rejection Reason column for the assessment is not blank
• all columns on the TTW Decision Unit table display correctly

If any of the columns have not been recorded correctly:

• return to the Change ACCS Transition to Work (TTW) popup, and
• make sure the calculator button has been selected

For combined CCS/ACCS (transition to work) applications

After addressing data validations, including assessing evidence and recording updates to the ACCS Transition To Work (TTW) table:

• The CCS Task Selector will return to the Errors (SWE) screen, otherwise go to the screen
• Check the Service Reason is CCP before selecting Assess
• Select Assess
• If there are no errors, the Assessment Results screen will display.
  Note: if evidence was not provided (i.e. the Evidence field was 'No'), the claim will be made not effective and will not display on the Assessment Results screen

See Processing Child Care Subsidy (CCS) claims to check the Assessment Results of the CCS claim component.

For standalone ACCS (transition to work) applications

After addressing data validations, including assessing evidence and recording updates to the Transition To Work (TTW) table:

• Take note of the customer's CRN to access the record after the claim has been finalised
• Go to the Errors (SWE) screen
• Check the Service Reason is CCP before selecting Assess
• Select Assess
• Complete the Update Header Data - Receipt Date and Channel and select Save
• The Assessment Results screen will display. The ACCS (transition to work) assessment end date will be limited to the end of a CCS year.
• The end of a CCS year is the Sunday of the fortnight containing 30 June of the relevant financial year.
• Reassessment of CCS eligibility occurs at the start of every CCS calendar year.
• If the outcome is not as expected, do not finalise the transaction. Seek support from relevant sources or escalate the issue as appropriate

Go to Step 2.

Is the customer's ACCS (transition to work) application being rejected or made not effective?

• Yes, If the application:
• is REJ TTB/TTD - no approved Job Plan/Disability Participation Plan, go to Step 3
• is REJ TTR - Study requirements not met, go to Step 7
• is to be rejected or made not effective for any other reason, go to Step 8. See Cancellation, rejection and not effective codes for Child Care Subsidy (CCS) and Additional Child Care Subsidy (ACCS) for more information on codes
• No, check the Service Reason is CCP before selecting Assess. Go to Step 8

To check for mutual obligations or participation requirements:

• for DSP customers in Customer First, go to the Disability Support Pension screen by searching via Workspace or entering !dpsum in the next field
• for all other income support payments:
• Select > Participation Summary
• Under the Key Information tab check the Current participation category

To check for mutual obligation exemptions, go to the Activity and Exemption Summary (AEX) screen.

Does the customer have mutual obligation or participation requirements?

• Yes, go to Step 4
• No, go to Step 6

Select to open the claim overview and view the Date of Receipt. For a combined CCS/ACCS claim, this will display as the Claim Submission Date.

Is the application being processed within 28 days of lodgement?

• Yes, and the application is Rejecting TTB/TTD - The customer has mutual obligation or participation requirements and does not have a current Job Plan/Participation Plan:
• Customers must enter into a Job Plan or Participation Plan (where applicable) within 28 days of lodging their application
• Annotate the claim progress DOC or create a new Note to advise Job Plan/Participation Plan is required as customer has mutual obligations/participation requirements
• Place the claim on hold until Day 29
• If claim has come off hold and customer has not entered into a Job Plan/Participation Plan, go to Step 8
• No, and the application is Rejecting TTB/TTD - The customer does not have a current Job Plan/Participation plan or entered into a Job Plan/Participation Plan more than 28 days after lodging their application. Go to Step 5

If a customer with mutual obligation or participation requirements as part of their income support payment did not enter into a Job Plan/Participation Plan within 28 days of lodgement, the application will be not effective.

For example, if an application is processed 36 days after lodgement, and the customer entered into a Job Plan/Participation Plan on day 30, the application is not effective. The customer is required to lodge a new application.

In these cases, Service Officers are to complete the ACCS Transition to Work (TTW) table with all relevant information. This is to determine whether the customer may be eligible for ACCS (transition to work) should they lodge a new application. It will help inform discussions with the customer when advising of the unfavourable outcome as to whether it is worth them submitting a new application. For example, if the customer is clearly not eligible as they are studying at a lower level or have exceeded time limits, it would not be appropriate for the customer to lodge a new application.

Note: pending system enhancements, to ensure the application is made not effective, record No in the Evidence field. Details of this workaround must be included in the Notes which detail the outcome of the application.

Go to Step 8.

Customers can be eligible for ACCS (transition to work) without having to enter into a Job Plan/Participation Plan where this is not a requirement of their income support payment.

Use the following workaround to assess ACCS (transition to work) claims/applications where a customer does not have mutual obligation or participation requirements.

• For CCS/ACCS (transition to work) combined claims or ACCS (transition to work) applications lodged where:
• a customer meets all other eligibility for ACCS (transition to work)
• they do not have mutual obligation or participation requirements as part of their income support payment, and
• all claim/application information has been recorded correctly and is Rejecting TTB on SSP/AR 'No approved Job Plan' or TTD ‘No approved Disability Participation Plan’ on SSP/AR
• Escalate via Roxy using issue description 'Job Plan workaround required for ACCS TTW'. See Reporting ICT issues in Process Direct.

Where a customer has participation requirements with their income support payment and has not contacted to enter into a voluntary Job/Participation Plan within 28 days of claim/application lodgement, the claim must be made not effective from day 29. See Additional Child Care Subsidy (ACCS) (transition to work) eligibility and applications.

Notification received the escalation has been resolved:

• Do not complete an SAP refresh (this is to ensure ICT's resolution coding is not corrupted)
• assess the claim or application. See Table 1, Step 1
• If on SSP/AR screen the claim/application is still rejecting TTB 'No approved Job Plan or TTD ‘No approved Disability Participation Plan’ (these reasons only)
• reject the resolved ICT ticket, and
• provide details to ICT of actions taken and expected outcome, see Table 3, Step 2 in Finalising ICT referrals

Go to Step 8.

Affected records include:

• the ACCS TTW activity will be Study/Training
• the application rejects with reason code TTR - Study requirements not met
• the error message 'Check JETCCFA/TTW weeks already used for Study activity. Record the remaining weeks of eligibility' may display when attempting to calculate

In Customer First, check the JET Child Care Activity Details (JFAD) screen and refer to the Highest Tertiary Study: field.

Where an Australian Qualification Framework (AQF) level has been recorded, the customer has previously advised within a JETCCFA referral this is the highest study level they have attained.

Check relevant sources (EDCH, forms SY004, SC320) to determine if the customer's highest level attained has been recorded.

In rare cases, the Highest Tertiary Study field will not be populated, check the referral workflow for the level recorded in the Highest Previous Study: field.

Where:

• the JFAD screen is blank, or
• a lower study has been recorded than actually attained

Action Required:

• Correct the coding to allow TTW to assess correctly. If required, get help from Local Peer Support (LPS)
• If still incorrectly rejecting TTR, escalate via Roxy, this process does not apply. See Reporting ICT issues in Process Direct

Where:

• the qualification recorded was attained more than 10 years in the past, or
• the current level of study was incorrectly recorded

Action Required:

• Send an email to Service Delivery Support Team - Families & Child Care Portfolio requesting corrective coding to be actioned. They will refer to Families and Child Care - Business Process Branch for actioning
• Include the following information:
• CRN
• Claim/Application ID
• Course claiming for
• What is the correct highest completed level of study
• What date was this course completed

Procedure ends here.

Note: due to a known error ACCS (transition to work) debts within the 2018/2019 reconciliation period require further investigation. After finalising and DOCing the claim for identified records, see the Resources page of Customer enquiries about Child Care Subsidy (CCS) reconciliation outcome.

• For combined CCS/ACCS (transition to work) applications, go to Step 9
• For standalone ACCS (transition to work) applications, go to Step 10

After addressing data validations, including assessing evidence and recording updates to the ACCS Transition To Work (TTW) table return to the Assessment Results screen:

• Ensure the ACCS (transition to work) component is assessing as expected.
  Note: if evidence was not provided (i.e., the Evidence field was 'No'), the claim will be made not effective and will not display on the Assessment Results screen
• See Processing Child Care Subsidy (CCS) claims to check the Assessment Results of the CCS claim component
• Select Finish
• Notes will display

Ensure notes are recorded for the CCS component. The following details should automatically record. Do not finalise yet as the ACCS component notes need to be recorded/checked:

• If CCS has been granted for all or any child/ren, include in the claim notes:
• CCS granted: s85AA to 85GB FA Act 1999
• Claim ID:
• Date of claim: [insert date claim submitted]
• Date of grant: [insert start date of CCS as determined by the system on Assessment Results]
• Child/ren granted: If assessing a claim where the customer is already CCS current for all children listed in the subsequent claim, use the above grant details and note the claim is a duplicate/multiple. List details of any circumstances updated within the claim
• If CCS has been rejected for any child/ren, include:
• CCS rejected: s85AA to 85GB FA Act 1999
• Claim ID:
• Date of claim: [insert date claim submitted]
• Child/ren rejected:
• Reason: [insert reason, e.g., child over age]

Note: Where the claim has a rejected outcome, make a genuine attempt to contact the customer and tell them about the adverse decision (where the customer has not been previously contacted and advised). Details of attempts and/or customer discussion should be clearly recorded in the rejection DOC.

If ACCS (transition to work) is:

• Granted, go to Step 12
• Rejected, go to Step 13
• Not Effective, go to Step 14

After addressing data validations, including assessing evidence and recording updates to the ACCS (transition to work) TTW Assessment table, return to the Assessment Results screen:

• Make sure the ACCS (transition to work) component is assessing as expected.
  Note: if evidence was not provided (i.e. the Evidence field was 'No'), the claim will be made not effective and will not display on the Assessment Results screen. The ACCS (transition to work) assessment end date will be limited to 30 June of the relevant financial year as a reassessment of CCS eligibility occurs at the start of every CCS calendar year. If the outcome is not as expected, do not finalise the transaction. Seek support from relevant sources or escalate the issue as appropriate
• Select Finish
• Notes will display

If Notes has not displayed or a manual Note is required, go to Step 11

If ACCS (transition to work) is:

• Granted, go to Step 12
• Rejected, go to Step 13
• Not Effective, go to Step 14

Go to the Document List (DL) screen or select the Notes icon.

Select Add note and update:

• Category: Change of Circumstances/claim
• Summary: ACCS (transition to work) Granted/Rejected/NEF [delete non applicable]
• Content: Copy and paste the text depending on the outcome of the application

If ACCS (transition to work) is:

• Granted, go to Step 12
• Rejected, go to Step 13
• Not effective, go to Step 14

Expand the below sections based on relevant claim/application:

For claims/applications where the text has auto-populated the following information will record. Edit as appropriate:

• ACCS (transition to work) GRANTED: s85AA to 85GB FA Act 1999 for child [insert name of child]
• ACCS Start date: [insert date ACCS is due to commence]
• ACCS End date: [insert date determined by the system]
• ACCS TTW Period: [insert grant weeks. If multiple grant periods due to activities being granted consecutively, include details for each activity]
• Note: where more than one activity has been granted, include the above 3 lines for each activity

Copy, paste and edit the following at the end of the auto-populated Notes:

• Evidence provided for all ACCS TTW activities: YES
• JETCCFA / TTW periods deducted: [insert full details of previous JETCCFA / TTW payments and calculation of weeks deducted from TTW] *Delete if not applicable or state why periods were not deducted
• Manual updates: [insert details of any manual updates made, *Delete if not applicable
• Child/ren: [insert name(s) of child(ren) that TTW has been applied to]

Select Finalise/Save.

Check for additional ACCS (transition to work) applications, go to Step 15.

Copy, paste and edit the following information in Notes:

• Claim ID: [insert Claim ID for the application]
• ACCS (transition to work) GRANTED: s85AA to 85GB FA Act 1999
• Claim submission date: [insert date claim/application submitted]
• ACCS Start date: [insert date ACCS is due to commence]
• ACCS End date: [insert date determined by the system or nominated by customer]
• ACCS TTW Period: [insert grant weeks. If multiple grant periods due to activities being granted consecutively, include details for each activity]
  Note: where more than one activity has been granted, include the above 3 lines for each activity
• Evidence provided: [details of evidence provided, or information sourced from customer's record]
• JETCCFA / TTW periods deducted: [insert full details of previous JETCCFA / TTW payments and calculation of weeks deducted from TTW] *Delete if not applicable or state why periods were not deducted
• Manual updates: [insert details of any manual updates made, for example updates to Activity Test detail; updates to the TTW table to ensure Most Beneficial Principle is applied; updates/addition to highest level of study based on information on customer's record] *Delete if not applicable
• Child/ren: [insert name(s) of child(ren) that TTW has been applied to]

Select Finalise/Save.

Check for additional ACCS (transition to work) applications, go to Step 15.

Expand the below sections based on relevant claim/application:

For claims/applications where the text has auto-populated the following information will record:

• ACCS (transition to work) REJECTED: s85AA to 85GB FA Act 1999 for child [insert name of child]

Copy, paste and edit the following at the end of the auto-populated Notes:

• Claim ID: [insert Claim ID for the application]
• Evidence provided for all ACCS TTW activities: YES
• Reason rejected: [Provide full details of rejection]
• Customer contacted: YES/NO [if no, detail attempts of contact]

Select Finalise/Save.

Note: Where the claim has a rejected outcome, make a genuine attempt to contact the customer and tell them about the adverse decision (where the customer has not been previously contacted and advised). Details of attempts and/or customer discussion should be clearly recorded in the rejection DOC.

Check for additional ACCS (transition to work) applications, go to Step 15.

Copy, paste and edit the following information in Notes:

• ACCS (transition to work) REJECTED: s85AA to 85GB FA Act 1999
• Transaction ID:
• Date of application: [insert date application submitted]
• Evidence provided for all ACCS TTW activities: YES
• Reason rejected: [Provide full details of rejection]
• Customer contacted: YES/NO [if no, detail attempts of contact]

Select Finalise/Save.

Note: Where the claim has a rejected outcome, make a genuine attempt to contact the customer and tell them about the adverse decision (where the customer has not been previously contacted and advised). Details of attempts and/or customer discussion should be clearly recorded in the rejection DOC.

Check for additional ACCS (transition to work) applications, go to Step 15.

Copy, paste and edit the following information in Notes:

• Claim ID: [insert Claim ID for the application]
• ACCS (transition to work) NOT EFFECTIVE: s85AA to 85GB FA Act 1999
• Claim submission date: [insert date claim/application submitted]
• Evidence provided for all ACCS TTW activities: YES / NO Source:
• Reason Not Effective:
• Provide full details of non-effect. For example, no Job Plan; Job Plan not entered into within 28 days of lodgement; training assessed as not improving customer's work skills or employment prospects; time limit exceeded for activity etc.
• Include if relevant: <Pending system enhancements, the application has been made Not Effective (no Job Plan) using an approved workaround. The Evidence field on the ACCS TTW assessment table has been updated to No to ensure a not effective outcome>
• Customer contacted: YES/NO [if no, detail attempts of contact]
• A Not Effective claim is not appealable. The customer will need to lodge a new ACCS (transition to work) application if they wish to be assessed again for this payment

Select Finalise/Save.

Check for additional ACCS (transition to work) applications, go to Step 15.

Are there any additional ACCS (transition to work) applications in ‘Outstanding Transactions’?

• Yes, go to Step 16
• No, procedure ends here

If the customer has lodged additional applications for ACCS (transition to work), check if the customer has previously had ACCS (transition to work) assessed for the same period, children and activity. Otherwise, procedure ends here.

Is the application a duplicate with no change to eligibility?

• Yes, the duplicate can be cancelled, go to Step 17
• No, process the application, go to Table 1, Step 1

To cancel a duplicate.

Combined Claim:

• Delete the provisional duplicate entry on the TTW table within the combined claim
• Action the combined claim as per normal process
• Record in the CCS claim outcome Note/DOC, the duplicate ACCS (transition to work) component was cancelled with no change to original ACCS (transition to work) assessment outcome

Standalone application:

• Select the Transactions icon
• Select the duplicate claim ID and go to the Status icon
• Select Change Status icon, update to Cancelled from dropdown boxes and Save
• Note/DOC the record the cancelled transaction ID/(s) are duplicate ACCS (transition to work) applications with no change to original assessment outcome