Online Services for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP)

Updates by an authorised contact person or owner with online access

Table 1

Function	Practice Owner	Authorised Contact Person
Authorised contact	Yes	No
Postal address	Yes	Yes
Phone numer, facsimile number, email address	Yes	Yes
Online subscriptions (communication preference)	Yes	Yes
Update bank account details	Yes	Yes
Change ownership	Yes	Yes
Add an additional branch location	Yes	Yes
Relocate a practice	Yes	Yes
Add or change practitioners	Yes	Yes
Apply for individual PIP incentives	Yes	Yes
Teaching payment claims	Yes	Yes
Update patients for the Indigenous Health Incentive	Yes	Yes
Confirm practice details for PIP annual confirmation statements	Yes	Yes
Update RA numbers	Yes	Yes
Action quarterly confirmation statements for WIP – Practice Stream	Yes	Yes
Get notifications	Yes	Yes

RA Number error codes and definitions

Table 2

Error code

Error text

Resolution

2042

The name associated with the RA number entered is ‘Jennifer Smith’ but system access is required for ‘Jenny Smith’. Select yes to confirm this is the same person.

Check if the RA number belongs to the person.

Search for the PRODA account

See Table 3 to decide if an RA number override can occur.

2250

The RA number entered is either incorrect or is not current. Enter a current RA number and select the Grant access link.

See the Helping users manage/link identifiers for HPOS table in Helping users self-manage their PRODA account.

RA number overrides

Table 3

If the name is…	Then the RA number override is…
Misspelt Abbreviated For example, MD for Mohammad A Maiden name Two given names	Acceptable
Registered to another person	Unacceptable

RA number updates over the phone

Table 4

Scenario	Action
A Caller wants to access PIP Online and/or WIP - Practice Stream Online. They do not know their RA number.	Search for the RA number via the PRODA account Update the RA number Help the caller access the online services Provide the RA number to caller for future reference
An owner or authorised contact person is asking to update a RA number for another staff member.	Update the RA number Note: do not search for the RA number. The PRODA account holder must give their authority to do a search for the RA number.
An owner or authorised contact person wants to remove online access for another staff member.	Remove the RA number
A RA number has been provided (via phone or correspondence) to link to the practice profile.	Update the RA number

Form Upload List

Table 5

Form Code	Name in HPOS
PIPAC	Accreditation certificate
IP025	Additional practice branch (IP025)
IP005	Change of practice details (IP005)
IP010	Change of practice ownership (IP010)
Z1715	PIP annual confirmation statement
Z2045	WIPPS quarterly confirmation statement
IP017	Indigenous Health Incentive patient registration and consent (IP017)
IP029	Indigenous Health Incentive patient withdrawal of consent (IP029)
IP030	After Hours Incentive application (IP030)
IP026	Indigenous Health Incentive practice application (IP026)
IP004	Procedural general practitioner payment application (IP004)
IP003	Individual general practitioner, nurse practitioner or health professional details (IP003)
IP007	Practice closure or withdrawal (IP007)
IP008	Practice ownership details and declaration (IP008)
IP001	Practice Incentive application (IP001)
IP027	Review of decision (IP027)
IP006	Teaching payment claim (IP006)