Online Services for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10130040
This document outlines information to support practices to administer the Practice Incentives Program (PIP) and the Workforce Incentive Program (WIP) - Practice Stream through online services.
On this page:
Help users access PIP Online and WIP - Practice Stream Online
Assess request to update a RA number – letter/written correspondence
Assess request to update a RA number – verbal request
Search and view a PRODA account
Help users access PIP Online and WIP - Practice Stream Online
Table 1
Step |
Action |
1 |
Check PRODA account details + Read more ... To access PIP/WIP - Practice Stream Online the owner/authorised contact must:
Does the owner/authorised contact have access to HPOS through their PRODA account?
See also: |
2 |
Link the RA number + Read more ... Ask the customer for their RA number. Link the RA number to the practice profile. See Table 2 for assistance. The customer must be listed on the practice profile as an owner or authorised contact person (see Table 2, Step 4). Tell the customer:
If the practice is:
See also: |
3 |
Access PIP/WIP - Practice Stream Online services + Read more ... Help the customer access PIP/WIP - Practice Stream Online. Ensure they log in an as individual and not under an organisation.
If the practice:
Note: Google Chrome is the preferred browser when using PIP and WIP – Practice Stream Online. Not all functions (such as update) are available when using other browsers. If the customer does not have all functions available:
|
Assess request to update a RA number – letter/written correspondence
Table 2
Step |
Action |
1 |
Assess the written correspondence + Read more ... Assess correspondence from the authorised contact person or owner. The request must include all of the following:
Has the practice provided the above information?
|
2 |
Log into systems + Read more ... Log on to these systems: |
3 |
Search for the practice + Read more ... Search for the practice in PIP Online or WIP - Practice Stream Online. On the Practice Search screen:
Check if the practice name and address on the practice profile match the details on the written correspondence. If the details match, go to Step 4 If they do not match, check the company or trading name:
Do these details match the details provided?
|
4 |
Check correspondence is signed by an authorised contact person or owner + Read more ... To check the registered authorised contact person or owner, see Enquiry Management for PIP and WIP – Practice Stream. Is the written correspondence signed by an authorised contact person or owner?
|
5 |
Check the person is an owner/authorised contact person + Read more ... Use the Practice Details and Owner Details screens to check the person is registered as an authorised contact person or owner. See Enquiry Management for PIP and WIP – Practice Stream. Is the person listed?
|
6 |
Check for a RA Number + Read more ...
Does the person currently have a linked RA Number?
|
7 |
Check registered RA Number + Read more ... Does the currently linked RA Number match the new RA number provided?
|
8 |
Check new RA Number provided + Read more ... Check if the new RA number on the written correspondence is correct:
Is the new RA number for the correct person and does it need to be updated on the practice profile?
|
9 |
Return an incomplete request + Read more ...
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Assess request to update a RA number – verbal request
Table 3
Step |
Action |
1 |
Log into systems + Read more ... Log on to these systems: |
3 |
Search for the practice + Read more ... Search for the practice in PIP Online or WIP - Practice Stream Online. On the Practice Search screen:
Check if the practice name and address on the practice profile match the details on the written correspondence. If the details match, go to Step 3 If they do not match, check the company or trading name:
Do these details match the details provided?
Note: there is no limit to the questions that can be asked to confirm the correct practice. |
3 |
Practice staff system access + Read more ... Check if the person registered on the practice profile is an authorised contact person or owner.
Is the person registered?
|
4 |
Check for a RA Number + Read more ... Does the person currently have a linked RA Number?
|
5 |
Check registered RA Number + Read more ... Does the currently linked RA Number match the new RA number provided?
|
6 |
Confirm the caller’s identity and RA number in PRODA + Read more ... If the caller is not the owner of the RA number, verbal permission must be provided by the owner to conduct a PRODA search. If the owner of the RA number is not available to provide verbal permission, the phone call can not proceed. Tell the caller to get the correct RA number or call back when the owner of the RA number is available. See Table 5 to conduct a search for a RA number. Has the identity of the caller been confirmed in PRODA? |
Update a RA number
Table 4
Step |
Action |
1 |
Remove a RA number + Read more ... To remove a RA number:
|
2 |
Link RA Number + Read more ... To link an RA number:
If error message 2042 shows, decide if an RA number override can occur. See the Resources page. Note: Service Officer may need to select Grant Access several times before the system accepts the RA number. |
3 |
PIP consenting practice + Read more ... Is the practice a PIP consenting practice?
Note: if the practice:
|
Search and view a PRODA account
Table 5
Step |
Action |
1 |
Log into systems + Read more ... Log on to this system: |
2 |
PRODA account search + Read more ... Search for a PRODA account using f the Account Search function
Is a search result found?
|
3 |
PRODA - demographic search + Read more ... Search for a PRODA account using the Demographic Search function:
Is a search result found?
|
4 |
Check user details and identity status + Read more ... Check the following account details:
Can the account details be verified?
Note: if there are any discrepancies, decide if an RA number override can occur. |
5 |
Account details not verified + Read more ... Did the person call to link their RA Number?
|
6 |
Check linked services + Read more ... |