Online Services for Practice Incentives Program (PIP) and Workforce Incentive Program (WIP) - Practice Stream 012-10130040

Services Officers should explain how to use the online services and their benefits. For example, when a customer enquiries how to perform a task manually.

The benefits of using PIP/WIP - Practice Stream Online are:

• Secure and streamlined interaction
• More convenient
• A customer can interact with Services Australia at a convenient time for them
• No time waiting in telephone queues
• Significantly reduces staff time needing to prepare and submit paperwork
• Reduces the need for paper forms and their storage
• Changes are visible immediately

Provider Digital Access (PRODA) is an online authentication system used to access online government services.

These details are used to log on to PRODA:

• Username
• Password, and
• Verification code

PRODA is digital, portable and does not need extra hardware or software.

See PRODA on the Services Australia website for more information. The Resources page has a link.

See also: Provider Digital Access (PRODA)

Health Professional Online Services (HPOS) is an easy and secure online service for health professionals. They use it to communicate with Services Australia.

Health professionals include:

• General practitioners
• Specialists
• Allied health professionals
• Practice managers, and
• Practice staff

Using HPOS a health professional can:

• create new provider numbers
• update the bank account details for:
• the General Practitioner Aged Care Access Incentive (GP ACAI)
• submit claims
• view reports
• verify patient eligibility, including a patient 'care plan history'
• nominate delegates to do administrative tasks for them. For example, submit an online claim and check MBS items claiming eligibility
• delegates cannot update practice details unless they are registered, on the PIP and/or WIP - Practice Stream practice profile, as an owner or authorised contact person
• view program statements, correspondence and subscriptions using the HPOS Messages

HPOS access will suspend when the account is inactive for 6 months. HPOS will stay active if a delegate performs a transaction on another person’s behalf.

To reactivate an account, a practice must:

• log in to their PRODA account, and
• select Reactivate Access to HPOS

If an account suspends, Registration Authority (RA) numbers will stay linked in the PIP and the WIP - Practice Stream. The practice will need to reactivate their account to access PIP and WIP - Practice Stream Online.

See HPOS on the Services Australia website for more information. The Resources page has a link.

See also:

• Health Professional Online Services
• General Practitioner Aged Care Access Incentive (GP ACAI) for Practice Incentives Program (PIP)

An RA number is system generated and is used to access PIP/WIP - Practice Stream Online within HPOS.

Link an individual RA number to their practice profile to grant them access to PIP and WIP - Practice Stream Online.

If the practice is new to HPOS, an owner or authorised contact person must contact the Incentives Processing team to link their RA number to the practice profile.

An owner or authorised contact person can then grant access to other practice staff. This means other practice staff do not need to contact Services Australia to link their RA numbers.

A practitioner must have their RA number registered to update their GP Aged Care Access Incentive bank account details.

Practices can find their RA number by:

• Accessing HPOS through their PRODA account
• Selecting Profile from the HPOS Home Page
• The individual’s details will show (user name, email, date of birth, gender and RA number)

See linking your PRODA account RA number to your practice profile on the Services Australia website for more information. The Resources page has a link.

See also:

• Health Professional Online Services
• General Practitioner Aged Care Access Incentive (GP ACAI) for Practice Incentives Program (PIP)

Before PRODA, Individual PKI certificates were used to access HPOS. PIP/WIP - Practice Stream Online still hold these RA numbers and they must be updated when a customer creates a PRODA account.

If an old PKI number is registered on PIP/WIP - Practice Stream Online:

• Check for the current PRODA RA Number
• Remove Individual PKI certificate RA Number
• Add the new PRODA RA Number

See the Process page for more information on how to link and remove an RA number.

The PIP WIP - Practice Stream Online are accessed through HPOS.

To access PIP/WIP - Practice Stream Online, a person must:

• be a registered owner or an authorised contact person on the practice profile
• see Authorised contact person changes for more information
• have access to HPOS via PRODA, and
• link their RA number to the practice profile

An owner and/or authorised contact person can:

• update practice details
• update patients for the Indigenous Health Incentive (IHI)
• apply for PIP incentives
• view payment advices
• advise other changes
• complete Quarterly Confirmation Statements (QCS) in WIP - Practice Stream
• complete Annual Confirmation Statements (ACS) in PIP

A provider can update bank account details for:

• the General Practitioner (GP) Aged Care Access Incentive (ACAI)

See also:

• Enquiry management for PIP and WIP - Practice Stream
• Indigenous Health Incentive (IHI) patient registration for PIP

The Incentives Processing team get HPOS notifications via the mailbox when a practice makes the below updates:

• Relocation
• Amalgamation
• Change of practice ownership

All PIP and WIP - Practice Stream practice payments will automatically go on hold while the practice's details are being checked.

Tell the practice they need to lodge the below forms:

• Relocation and amalgamation, Practice Incentives Change of practice details (IP005) form
• Change of practice ownership, Practice Incentives Change of practice ownership (IP010) form

The Resources page has a link to the forms.

Practice payments will stay on hold until the practice submits these documents.

See also:

• Practice relocation for PIP and WIP - Practice Stream
• Practice amalgamation for PIP and WIP - Practice Stream
• Change of practice ownership for PIP and WIP - Practice Stream
• Payments for PIP and WIP - Practice Stream