Processing Special Benefit (SpB) claims 003-08060000

Item

Description

1

SpB rejection due to full-time study

Use the following free text when creating a Q134 letter to explain the decision to reject SpB payment due to full-time study:

You have advised you are studying full-time and currently undertaking a (insert degree/course name) with (insert university/institution) and you have (insert the duration, e.g. four years, two semesters etc.) until you complete the course.

Special Benefit is not intended as a payment for full-time students. Special Benefit recipients can only undertake full-time study if the duration of the course is less than 12 months and has been approved by a job provider.

Full-time tertiary studies such as bachelor's degrees can only be approved if the individual only has one semester remaining to complete a tertiary degree.

Should your circumstances change, you can retest your eligibility for Special Benefit.

2

Under 16 years (USY) turning 16 years within the next 13 weeks

Use the following free text when creating a Q888 letter to explain their SpB will stop when they turn 16 and they need to claim YA or ABSTUDY

[Delete as appropriate]

Your Special Benefit will be paid until (16th birthday minus one day or letter issue date plus 21 days, whichever is later).

When you turn 16 years of age on DD/MM/YYYY you may test your eligibility for Youth Allowance/ABSTUDY/Disability Support Pension/Parenting Payment/Carer Payment {Delete inappropriate payment type}.

Special Benefit can only be paid when a person is not eligible for any other payment.

What you need to do

You can apply for Youth Allowance/ABSTUDY/Disability Support Pension/Parenting Payment/Carer Payment 13 weeks before you turn 16 years. You can start or submit the claim online now, or you can contact Services Australia for help submitting the claim now, to avoid a delay when you turn 16 years.

You can check the appropriate payments you may be eligible for on Payment Finder. Go to the Services Australia website and search for 'Payment Finder'.

If you turn 16 and your Special Benefit stops before you are granted another payment, you can contact us for help.

Screen

Navigation via

When to check

Telephone Summary (TDS)

Super Key

Always

Address (ADH)

Customer Details Task Selector

Always

Accommodation (ACS)

Customer Details Task Selector

Always

Note: if claim is for Australian Citizen Child:

• The youngest/only child can receive Rent Assistance

If the non-resident parent is receiving Rent Assistance as part of their SRSS payment, Rent Assistance should not be paid to the SpB Australian Citizen child/ren.

Note: a Display on Access (DOA) DOC to alert staff if ACS screen is updated to NVE rent not verified after SpB is granted, the SpB ACC will no longer be eligible for Rent Assistance, RCO screen VRP must be end dated using the EPED end date to cancel rent assistance. See Special Benefit (SpB) reviews.

Special Benefit (SpB) for Australian Citizen Child (ACC) and Australian permanent resident children

Marital Status (MS)

Task Selector / Super Key

Always

Relationship icon

Icon

Always

Sharing Details (SDQ)

Super Key

If the customer is sharing accommodation.

Earnings (EANS)

NSS Task Selector

If the customer or partner has earnings.

If assessing Australian Citizen Child the Parental income above the JSP maximum rate is to be coded on OIN screen.

STP Employer Update (EMCF)

Super Key

If the customer has pre-filled Single Touch Payroll (STP) employer details.

Other Income Summary (OINS)

Super Key

If claim is for Australian Citizen Child, the Parental income above the JSP maximum rate is to be coded on OIN screen.

Residence Details (RSLEG)

NSS Task Selector

Always

Country of Residence (CRES)

RETS Task Selector

Always

Immigration Advised Movements (RSIM)

RETS Task Selector

Always

Immigration Enquiry (RSIMME)

RETS Task Selector

Always

Refresh Immigration datalink to update visa details if the customer has a SpB temporary visa 060, 070, 309, 820, 449, 785, 786, 790 holder; or,

If the customer is an Australian Citizen Child (ACC), navigate to the custodial parent record and refresh Immigration datalink.

Periods of AU Presence while AU Resident (RSPAP)

Super Key

If the customer is a permanent visa holder.

Savings Bank Accounts (SVP/SVS)

NSS Task Selector

Always

Foreign Income/Assets/Pension Summary (FIPS)

NSS Task Selector

If the customer has foreign income or assets.

Payment Destination (PAS)

Super Key

Always

Real Estate Business Details (REBS)

Task Selector

If the customer has real estate/business or is self-employed

Tax File Number (TFN)

Super Key

Always

SPL Other Details (NSOD)

NSOD Task Selector

Always

SPL Start Date Calculator (NSL)

NSL Task Selector

Always

Principal Carer (PCCD)

Super Key

If the customer is a principal carer.

Child Claim Override (CHOC)

Super Key

If the customer has a dependent child in their care.

Rate Component Override (RCO)

Super Key from ELD

Manual Rate details for Australian Citizen Child (ACC) and Temporary Protection Visa Not of workforce age (TPA) customers.

Youngest/only child receive JSP rate, older/subsequent child/ren receive YA rate, if custodial parent receiving SRSS child/ren receive FTB rate. Rent Assistance should not be included if the non-resident parent is receiving Rent Assistance as part of her SRSS payment.

If a manual rate of SpB is determined for a customer, a Display on Access (DOA) DOC must be placed on the customer's record, outlining the reasons why a manual rate has been determined and coded.

Assuree Arrival Details (AOAE)

Super Key

If the customer has an Assurance of Support (AOE/ACC or AOE/CUR status), see Assuree makes a claim for an Assurance of Support (AoS) recoverable payment

Entitlement Screen (ELD)

Displays after selecting Assess (if no errors)

Always

Payment Summary (PS)

Super Key from ELD

Always to confirm payment from the correct date.