Coding the legacy Proof of Identity (POI) screen 106-07040010

Has the customer lodged a claim for an Australian payment directly with Centrelink from outside Australia?

• Yes, and the identity status recorded on the Identity Confirmation Dashboard in Process Direct is:
• ‘Not confirmed’, go to Step 2
• ‘Confirmed’, procedure ends here
• No, do not follow this process. See Coding identity documents

Claims lodged from outside Australia must:

• meet legacy POI Tier 3 to the value of 100 points, and
• be coded on the legacy POI screen

Check if the customer needs to provide further identity documents to meet legacy POI Tier 3 requirements. See the Resources page for a list of approved documents.

Identity documents that can be accepted must be:

• original and not altered
• certified copies stamped by Scanning Operations Centre (SOC), or
• certified copies by the foreign country, and
• listed in Legacy POI tiered model A to Z documents

See Proof of identity for customers outside of Australia.

Other overseas documents (OD) may be accepted for identity and can be translated into English if required. If translation is required the document should be copied, certified and forwarded to Language Services for translation. See Translation of documents.

Are all identity documents that meet legacy POI Tier 3 to the value of 100 points available for coding?

• Yes, go to Step 3
• No, if more documents are required, send a request for documents. See Claims for Australian payments under International Agreement.

In Customer Record:

• Compare document details with information on the CPD screen
• Check and record all known names from the Identity documents onto the legacy CPD screen
• Verify date of birth details on the Identity documents against customer details

For more information, see:

• Verifying the date of birth or age of a customer or child
• Aliases and other names (legal, preferred, sex and gender diverse customers, cultural considerations, etc.)
• Customer's name incorrectly recorded
• Changing the legal name of customers or their children

Note: Names already coded on CPD screen may be an English version of the customer’s name on the foreign document. See Multicultural Guide for assistance with naming conventions.

• Go to the AL screen
• Check for an agreement new claim activity

Is there an agreement new claim activity on the AL screen?

• Yes:
• ‘S’elect the new claim activity on the AL screen
• Go to the legacy POI Document Selection (PDS) screen
• Go to Step 6
• No:
• Index a new claim in Customer Record, see Claims for Australian payments under International Agreements
• Go to Step 6

The documents or other acceptable verification must be recorded on the legacy POI screen.

• 'S'elect the applicable documents on the legacy PDS screen. Press [F7] and [F8] to move between the pages on the legacy PDS screen
• Once selected, the legacy POI screen will display
• Code the following fields:
• Reg/Serial No: the registration or serial number of the document. See Legacy POI tiered model A to Z documents for examples of identity documents and instructions
• Issue/Expiry: date of the document
• State: with a valid Australian State, or 'NAT' for National.
  Note: If this is coded, the Country of issue: field will auto fill to AU
• Country of issue: will be AU for all documents other than Other Overseas documents (OD). In these instances, the foreign country of issue must be coded
• Date of Arrival: this must be coded for Commencement of Identity documents that establish the date a person arrived in Australia
• Select [Enter]

Note: If the customer has Australia recorded as their country of citizenship on the Recording legal residence status screen, the citizenship must be verified, regardless of their country of birth.

If the customer was born outside Australia and cannot provide proof of Australian citizenship, or is not an Australian citizen, then the country of citizenship is the same as country of birth on the RSLEG screen.

Can the claim be finalised?

• Yes, make sure:
• sufficient identity documents are recorded to meet the required legacy tier, or
• the Identity Confirmation model has been met, and
• finalise the claim. See Claims for Australian payment under International Agreements
• No, annotate the CIS New Claim Progress DOC with details of the actions taken and any relevant information required for a claim outcome

Has the customer lodged an ABSTUDY claim for which additional procedures apply?

• Yes, and the identity status recorded on the Identity Confirmation Dashboard in Process Direct is:
• ‘Not confirmed’, go to Step 2
• ‘Confirmed’, procedure ends here
• No, do not follow this process. See Coding identity documents

Code the legacy Proof of Identity (POI) screen when processing an ABSTUDY claim.

In Customer First:

• Go to the Customer Details Task Selector (CDTS) screen
• ‘S’elect Proof of Identity
• Select Continue when on the legacy POI Document Selection (PDS) screen, no entries are required
• On the legacy POI screen in the Reason for Insufficient POI field, select 'AB ABSTUDY Customers Who Don’t Require POI'
  Note: If the customer is transferring from Family Tax Benefit because they have turned 16 years old and 'YT Transfer From FTB to Youth Allowance/ABSTUDY (Auto Only)' is already coded, this may remain in place or overridden to 'AB'
• Leave all other fields blank

Procedure ends here