This page outlines information on how to register a job seeker as an FEP for job seekers in Workforce Australia. The job seeker may be eligible to access the full range of employment services from an employment services provider according to their assessed needs and skills.
Job seeker registration as Workforce Australia FEP
Table 1
Expand tableStep | Action |
1 | Initial contact
Job seeker contacts in person or is contacted by Services Australia as part of an online claim Participation Interview. Staff registering a job seeker need to: - conduct the Job Seeker Snapshot (if not already completed by the job seeker)
- where medical barriers are identified, refer to the Assessment Services Team for an Employment Services Assessment (ESAt) or
- automatically refer the job seeker to Workforce Australia Online or select the customer's chosen employment services provider from the list provided
- book an initial or RapidConnect appointment within 2 working days. Note: JobSeeker Payment (JSP) and Youth Allowance (YA) job seekers must attend these appointments or their payment may be affected
- provide the Job Seeker Identification (JSID) number to the customer
Open Process Direct. For customers who: - submit a JobSeeker or Youth Allowance (job seeker) online claim or a Service Officer has completed the Assisted Customer Claim (ACC) workflow, once in the claim transaction:
- are currently receiving an income support payment, go to Step 2
- are not receiving an income support payment, go to Step 3
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2 | Participation Interview
Information is gathered to process the job seeker registration. The online tool used will depend on job seeker's circumstances. Is the job seeker receiving an income support payment with mutual obligation or participation requirements? |
3 | Job seekers not receiving income support payment with mutual obligation requirements
The job seeker: - is not receiving an income support payment, or
- is receiving an income support payment but does not have mutual obligation or participation requirements. They may be eligible to be registered as a FEP or they can contact a provider directly
These will include: - Retrenched worker or partner of a retrenched worker can obtain help through the Early Access initiative:
- Advise customer to contact a provider directly
- Procedure ends here
- Vulnerable Youth and Vulnerable Youth (Student):
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4 | Referral to Workforce Australia provider
In the customer's record: - select
 > Participation Summary > Job seeker registration > Start job seeker registration - if presented, select No to the 'Set job seeker register to no provider referral required?', then select Next
- if presented, update details on the Principal Carer screen or Job seeker registration screen
- select Next > Yes to 'Do you wish to conduct a Job Seeker Snapshot for this customer?'
- select the hyperlink to open Job Seeker Snapshot
- the Job Seeker Snapshot will determine if:
- the customer should be referred to an employment service provider, or
- an Employment Services Assessment (ESAt) is required. If the customer is referred for an ESAt, the ESAt assessor will determine the most suitable employment service for the customer
- close Job Seeker Snapshot after completion was successful to return to Process Direct
- select Yes to 'Have you successfully completed Job Seeker Snapshot in DEWR system?' > then select Next
- the Job Seeker Snapshot Result screen will identify beneficial assistance and/or other program referral options
- select Yes or No to 'Office use Question Only' section > then Submit
- the Referral Determination will display Messages with the recommended referral outcome and allow an appointment to be booked. If referral is:
- Workforce Australian Online, select Finish. Procedure ends here
- for an employment service provider, select Next
To book an appointment with a provider, see Online Diary. |
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> Participation Interview > Job seeker registration & provider referral information > Start job seeker registration