Eligibility and registration for Workforce Australia Online as a volunteer 001-02020030

Volunteer job seekers not eligible to register as a Fully Eligible Participant (FEP) can register for Workforce Australia Online for Volunteers. This can be done via myGov or the Workforce Australia website. However, if the job seeker approaches Services Australia to register and they have a myGov account, their job seeker registration can be activated via Participation Summary. A Job Seeker Snapshot is not required for volunteer registrations.

Job seekers accessing Workforce Australia Online for Volunteers:

• are not referred to an employment services provider. Instead, these job seekers access online digital employment services managed by the Department of Employment and Workplace Relations (DEWR)
• are required to self-manage their own career profile, job search and job applications through their Workforce Australia account

Job seekers should be encouraged to contact DEWR's Digital Services Contact Centre if they wish to discuss:

• their voluntary participation
• issues accessing or using their Workforce Australia account, or
• exiting from Workforce Australia Online

Job seekers who are eligible to receive Workforce Australia Online services as a volunteer are available to all people who have a myGov account, which can include:

• customers receiving an income support payment without mutual obligations or participation requirements
• job seekers not in receipt of an income support payment and aged 15 years or over, including job seekers participating to satisfy their Program of Support (POS) requirements
• full-time students seeking an apprenticeship or traineeship
• migrants on a waiting period and visa holders with working rights, including temporary and permanent residents

Note: all job seekers with mutual obligation requirements who are not eligible for registration as a Job Seeker Registration Only (JSRO) job seeker must be registered as Fully Eligible Participants (FEP) .

Access to Workforce Australia Online for Volunteers is not time limited.

Volunteers may cease Employment Services, at any time by contacting the Department of Employment and Workplace Relations National Customer Service Line.

A job seeker's volunteer registration will inactivate automatically if they do not use their online account for 12 months. If the job seeker wants to regain access to Workforce Australia Online as a volunteer, they must re-register via their myGov or Services Australia.