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Deferred referral to employment services providers 001-02330030

This document outlines the process when referral to an employment services provider is not appropriate for the job seeker at the time of the assessment and the referral is to be deferred manually.

Deferring referrals to employment services providers - manual coding only

Step	Action
1	Job seeker requires an employment services referral A deferred referral may be coded manually when a referral is: for a Youth Allowance (YA) job seeker who, during the Participation Interview, has been identified as likely to benefit from Youth Activities as an approved activity to satisfy their mutual obligation requirements (including Youth Transition Support Initiative or a combination of approved requirements), go to Step 2 for Workforce Australia, Workforce Australia - Transition to Work (TtW) or Remote Australia Employment Service (RAES) and has an Employment Services Assessment (ESAt) report, with a temporary reduced work capacity (TRWC) of 0-14 hours per week, go to Step 3
2	Defer referral to Workforce Australia for Youth Allowance (YA) job seekers The system automatically exempts the job seeker from RapidConnect and defers the referral to the Workforce Australia provider for 6 weeks from the date the Participation Interview is completed. The job seeker must: start the activity within 6 weeks of the deferment period, or be connected to Workforce Australia. See Selection or allocation of a Workforce Australia employment services provider To manually code a deferral referral, in Process Direct: Go to the Deferred Referrals Details (JMDQR) screen Select Add at the top right of the Deferred Referrals table to add a new row On the Create Deferred Referrals screen, complete the following fields: Type: select SSP - Employment Services Provider/Remote Australia Employment Services/Transition to Work Source: select JSR - Jobseeker Registration Reason: select YAT - Youth Activities Start date: enter the date the Participation Interview is completed Review date: enter the date 6 weeks from start date Select Save Procedure ends here.
3	Employment Services Assessment (ESAt) report is accepted Make sure the ESAt report has been accepted and finalised. In Process Direct, go to the Referral Summary (RRSUM) screen. This procedure only applies if the ESAt report recommends a referral to an employment services provider. To check the job seeker's work capacity: In Process Direct: Go to the Work capacity status (WC) screen The most recent work capacity assessment will display at the top of the Work capacity details table Does the report recommend referral to an employment services provider? Yes, and the job seeker: has a temporary reduced work capacity (TRWC) of 0-14 hours per week, defer the referral. Go to Step 4 does not have a TRWC of 0-14 hours per week, make the referral via the online diary. Procedure ends here No, procedure ends here
4	Check if the job seeker has a TRWC of 0-14 hours per week Job seekers with a TRWC of 0-14 hours per week: are not required to participate in employment services until the TRWC period ends can volunteer to be connected to an employment service provider during this period must meet all other eligibility criteria before referral Note: job seekers who have been assessed with a Partial Capacity to Work (PCW) or TRWC of 0-14hrs per week can participate on a voluntary basis. If the TRWC will end in less than 5 days, the Assessor is expected to action the referral immediately. Go to Step 5.
5	Recording deferred referrals Deferred referrals for employment services are generally recorded automatically by the system. Applying a deferred referral manually: is usually not needed may duplicate the automatic review by the system When the service officer is allocated a Job Seeker Management Activity and the job seeker has met the requirements to defer the employment service provider referral, a deferred referral may be coded manually. To manually code a deferred referral in Process Direct: Go to the Deferred Referrals Details (JMDQR) screen Select Add at the top right of the Deferred Referrals table to add a new row On the Create Deferred Referrals screen, complete the following fields: Type: select SSP - Employment Services Provider/Remote Australia Employment Services/Transition to Work Source: select JRP - ESAt/JCA report or JSR - Jobseeker Registration Reason: select TRW - Temporary Work Capacity Start date: enter the ESAt/JCA report acceptance date Review date: enter the TRWC end date Select Save The relevant JSR/UPD activity will automatically finalise once the manual deferred referral coding is completed, and the review activity will appear on the Future Activity List (FAL) screen. Tell the job seeker: of the deferment and the reason for the deferred referral, and they will be contacted after the deferment ends to arrange a referral and an appointment with an employment service provider Advise the job seeker about alternatives Job seekers can volunteer to be connected to an employment service provider if they: have an exemption or TRWC of 0-14 hours per week with a future end date are working at their employment benchmark for 6 consecutive fortnights and are likely to continue working at or above the relevant benchmark want to meet Programme of Support requirements for any future Disability Support Pension (DSP) claim Go to Step 6.
6	Actioning the deferred referral When the deferred referral matures, the system will automatically create a JSR/UPD activity. Service officers will be allocated a ZALL_JSR_GEN work item to contact the job seeker and make the appropriate referral, if not yet actioned. See Job Seeker Management Activities.