Deferred referral to employment services providers 001-02330030
Expand allThis document outlines the process when referral to an employment services provider is not appropriate for the job seeker at the time of the assessment and the referral is to be deferred.
Deferred referrals
A job seeker's referral to an employment services provider may need to be deferred in some circumstances. Deferred referrals may be recorded on the Deferred Referral Details (JMDQR) screen:
- automatically by the system, or
- manually by Service Officers when instructed by an Operational Blueprint file
Deferred referrals may be identified at any time, for example:
- when running the Participation Interview
- when an Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA) report is accepted
- when a change of circumstance is recorded and the customer does not already have a referral to an employment services provider (such as, re-running the Job seeker registration via Participation Summary
Services Australia is required to complete deferred referrals for job seekers who:
- are claiming Youth Allowance (YA) as a job seeker and have been identified as potentially eligible for Youth Activities as an approved activity at the Participation Interview stage. The system will automatically create a deferred referral to Workforce Australia
- are receiving or claiming an income support payment with mutual obligation requirements and the ESAt or JCA report recommends a referral to an employment services provider and have a Temporary Reduced Work Capacity (TRWC) of 0-14 hours per week with a future end date.
Note: job seekers with work capacity of 0-14 hours per week can volunteer to participate in Workforce Australia, Workforce Australia - Transition to Work (TtW), Inclusive Employment Australia (IEA) or Remote Australia Employment Service (RAES) - have a current exemption and do not want to volunteer for employment services
- cannot be referred to an employment services provider as the job seeker is participating in Reconnection, Employment and Learning (REAL) to meet their mutual obligation requirements
- are unable to be referred for an Employment Services Assessment (ESAt), where there is a valid reason (for example, refugee or personal crisis). See Deferring an Employment Services Assessment (ESAt) referral
End of deferral period
Job seekers who need a deferred referral must be referred to the recommended employment service as soon as the deferral period ends.
The system creates job seeker management activities for referrals to:
Related links
Checking and actioning a Job Capacity Assessment (JCA) report
Referring a customer to Inclusive Employment Australia (IEA)
Participation with Workforce Australia
Remote Australia Employment Service (RAES)
Youth Activities to satisfy mutual obligation requirements
Assessing and coding medical certificates for temporary incapacity exemptions