Payment pending review (PPR) of a decision to impose a 26 week MALEP exclusion period 001-03040060

Has the customer recently incurred a Moving to an Area of Lower Employment Prospects (MALEP) exclusion period?

• Yes, go to Step 2
• No, procedure does not apply

Advise the customer that if they apply for a review by an ARO or the ART (first review) they should also request payment pending review if they want payments to continue pending the outcome of the review.

Note: PPR cannot be applied if the customer has requested an explanation of the decision. See Continuing payments pending review (PPR).

If the customer has applied for a review by an ARO or the ART (first review) and wants their payments to continue pending the outcome of the review:

Record details of the customer's request for PPR in an open Fast Note:

• Ensure Document Completion remains as No
• Extra Details: add text 'CUS request Payment Pending Review (PPR)'
• Text: add text 'Customer has recently had a MALEP exclusion period applied and seeking a review by an ARO or the ART. While this review in taking place, customer has requested a payment pending review. Please action appropriately.
  See OB: 001-03040060 & 109-04010000'
• Transfer to: (use drop down box to select payment type i.e. JSP customer, select JCS)
• Keywords: key the following two keywords in separate boxes 'APL' and 'PAYPEND'
• The Fast Note will be allocated to the team responsible for the decision

Procedure ends here.

Determine if the customer's payments can continue under PPR.

Can PPR be applied?

• Yes, go to Step 3
• No, procedure ends here

Note: if the customer's payment has already been cancelled, manually re-grant and code PPR in the same activity. The Investigation Detail (BIDE) screen should be used in all circumstances when granting PPR:

• access the customer's record and go to the Investigation Summary (BIIS) screen:
• key 'BIIS' in the Nxt: field on the current screen, or
• select the option from the NSS Task Selection (NTS) screen
• select the MALEP exclusion period being reviewed by keying 'S' next to the incident on the BIIS screen
• press [Enter] to view the BIDE screen with details of the selected incident

Any arrears owing will display on the Assessment Results (AR) screen. These will issue after finalising the activity.

The customer must be notified in writing of the decision to continue payment.

Record the decision to grant PPR on a DOC.

If the ARO decision is to:

• Affirm the MALEP exclusion period, go to Step 6
• Set aside the MALEP exclusion period, go to Step 7

Access the BIDE screen for the MALEP incident, code RAP (MALEP re-applied following review) in the Status: field.

Change the Date Determined: field to the date of the decision.

At the AR screen ensure defaults are correct and accept.

Record the decision to reapply a MALEP exclusion period on a DOC.

Procedure ends here.

Access the BIDE screen and code 'RVK' in the Investigation Status: field and 'NLR' in the Status Reason: field, and:

• at the AR screen ensure defaults are correct and accept
• record the decision to revoke the MALEP exclusion period on a DOC

Has the customer recently incurred a Moving to an Area of Lower Employment Prospects (MALEP) exclusion period?

• Yes, go to Step 2
• No, procedure does not apply

A customer should be advised when requesting a quality check/review of the decision that, if they wish payments to continue pending the outcome, then they should also request payment pending review at the same time as requesting the decision be quality checked or reviewed by either an Authorised Review Officer (ARO) or the Administrative Review Tribunal (ART) (first review).

Record details in an open Fast Note to be allocated to the team responsible for the decision.

• Ensure Document Completion remains as No
• Extra Details: add text 'CUS request Payment Pending Review (PPR)'
• Text: add text 'Customer has recently had a MALEP exclusion period applied and seeking a review by an ARO or the ART. While this review in taking place, customer has requested a payment pending review. Please action appropriately.
  See OB: 001-03040060 & 109-04010000'
• Transfer to: (use drop down box to select payment type i.e. JSP customer, select JCS)
• Keywords: key the following two keywords in separate boxes 'APL' and 'PAYPEND'

Procedure ends here.

Follow review procedure for SME explanations, ARO referrals and implementing ARO decisions. The customer must be notified in writing of the decision to continue payment. Go to Step 3.

Note: if the customer's payment has already been cancelled, manually re-grant and code PPR in the same activity. The Investigation Detail (BIDE) screen should be used in all circumstances when granting PPR:

• access the customer's record and go to the Investigation Summary (BIIS) screen by:
• coding 'BIIS' in the Nxt: field on the current screen, or
• by selecting the option from the NSS Task Selection (NTS) screen
• select the MALEP exclusion period being reviewed by typing 'S' beside the incident on the BIIS screen
• press [Enter] to view the BIDE screen displaying the details of the selected incident

Any arrears owing will display on the Assessment Results (AR) screen and will be paid when the activity is finalised.

Record the decision to grant PPR on a DOC and proceed with quality checking the decision.

If the decision is to:

• affirm the MALEP exclusion period and the customer is satisfied, go to Step 6
• affirm the MALEP exclusion period and the customer is not satisfied, refer to ARO for formal review and continue the PPR
• set aside the MALEP exclusion period, go to Step 7

If the decision is to Affirm the MALEP exclusion period, go to Step 7.

If the ARO changes the decision to Revoke the MALEP exclusion period, go to Step 8.

Access the BIDE screen for the MALEP incident, code RAP (MALEP re-applied following review) in the Status: field.

Change the Date Determined: field to the date of the decision.

At the AR screen ensure defaults are correct and accept.

Record the decision to reapply a MALEP exclusion period on a DOC.

Procedure ends here.

Access the BIDE screen and code 'RVK' in the Investigation Status: field and 'NLR' in the Status Reason: field, and:

• at the AR screen ensure defaults are correct and accept
• record the decision to revoke the MALEP exclusion period on a DOC