Transfer to Youth Allowance (YA) (job seeker) from another payment 001-04010060

Is the customer transferring to YA from another payment?

• Yes, and customer is transferring from a:
• student payment, see Student to job seeker transfers. Procedure ends here
• non-student payment, go to Step 2
• No, customer must apply for YA using the normal claim procedures. Procedure ends here

If a customer has had working credits or a Student Income Bank (SIB) in the last 12 months, they may be eligible to transfer or restore their previous working credits.

Customers who were studying full-time and transferred from Disability Support Pension (DSP) because they had a partial capacity to work (PCW) as assessed by an Employment Services Assessment (ESAt), will have the options of registering as a job seeker while they complete their course of study, or have student status. Advise them of the merits of each of the job seeker and student categories of Youth Allowance (YA).

If the customer has ceased or deferred study:

• update the Customer Study Details/Education Course Details (EDC) screen, see Coding new study details, and
• update the Newstart Education Status (NES) screen:
• In the Event Date: field, enter the date study ceased +1
• In the Student Status: field, key NTS for 'not a student'
• In the Educ Level Attained: field, update the customer's level of education attained, if applicable
• If the customer is under 18 years of age and has an exemption to study key the exemption reason in the U18 Study Exemption Rsn: field. See field help ('?') for assistance
  Note: do not record an exemption for under 18 year old customers who cease full time study from 1 January 2008 or later, and did not advise Centrelink within 14 days
• In the Exemption End date: field, record the end date for the exemption
• Complete the Source: and DOR: fields
• Key I in the Action: field and press [Enter]

See Payment of Youth Allowance (YA) and Austudy when a student is deferring or discontinuing study before the end of the course.

If a YA (Student/trainee) customer ceases full-time study, they must notify Services Australia and register as a job seeker within 14 days. Failure to notify cessation of study within 14 days will result in cancellation of YA from Study End Date plus one day. Payment of YA (job seeker) may only commence from the date a fully completed claim and all supporting documentation is supplied and the Assisted Customer Claims (ACC) workflow has been initiated. A debt may be generated for students who fail to notify cessation of studies. There is no change to policy or process for customers advising an intention to study.

Customers need to lodge a new claim, preferably online. A correspondence nominee can also submit a YA job seeker online claim via Self service for nominees. Note: a claim cannot be submitted online until it is fully completed and all required tasks are completed (some exceptions apply).

Customers transferring to YA (job seeker) who are currently in receipt of an income support payment will be presented with a reduced question set as part of their online claim.

If the customer/correspondence nominee is unable to complete an online claim, check details in Office Locator for the customer's local service centre and book a claim appointment to complete the Assisted Customer Claims (ACC) workflow.

This will:

• identify whether the customer is subject to Rapid Connect provisions
• connect the customer with an employment services provider where appropriate
• determine whether the job seeker requires additional assistance from a specialist officer in locating and accepting work

This process is mandatory for all customers subject to mutual obligation requirements.

For information on how to finalise a claim for YA (job seeker), see Processing Youth Allowance (YA) (job seeker) claims.

Energy Supplement is paid with YA if the customer is eligible. If a frequency change is requested, check/update Energy Supplement payment frequency option.

Advise customer of their entitlements, including Health Care Card (HCC) and rate of payment (if known).

PCW customers will be eligible for a Pensioner Concession Card (PCC) and Youth Disability Supplement (YDS).

Customers are not automatically issued a new concession card when transferring from one payment to another. If they retain entitlement to the same type of concession card, a new card is not automatically issued. They will need to request a new card. A new card issued after the transfer activity is processed will show the primary payment at time of issue. This includes the annually reissued card, which is sent one month before the expiry date of the current card.

Check that the correct start day is calculated.

For dependent YA customers:

• record the parent/s names, addresses and Tax File Numbers (TFN) on the system. Also ensure that the siblings' details are recorded
• if their parents are receiving an income support payment, they may be exempt from the Parental Income Test (PIT)

Explain the reasons for the decision if this is not evident from NSS screens.

If a YA claim cannot be finalised, the Progress of Claim DOC must be used, stating why the claim cannot be finalised, and what documents and/or modules are needed.

If the customer is partnered, assess and process the partner's claim for income support.