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Payment and reporting arrangements over national public holiday periods 001-09040080

This document outlines the payment and reporting arrangements over national public holidays.

Reporting arrangements for national public holidays

This table describes the national public holiday payment and reporting arrangements.

Step	Action
1	Reporting requirement + Read more ... Customer needs to report their employment income, participation details and any changes to their circumstances to generate their payment. Is the customer required to report with a Reporting Statement (SU19) form? Yes, go to Step 3 No, go to Step 2
2	Reporting options + Read more ... Customer needs to report their employment income, mutual obligation requirements and change of circumstances either: using the Reporting option online using the Express Plus application using the Reporting using phone self service option by phone in person If required to report early due to a national public holiday, the customer: will be provided with a new reporting date before the national public holiday will be able to report through self-service channels on their new reporting date will need to report information relevant to the full period, including: all amounts they expect to be paid during the assessment period, and the hours they expect to work If the customer makes a mistake estimating income or hours, this can be corrected within 14 days of their next reporting due date. The customer will need to: log in to their Centrelink online account through myGov or using the app select 'Employment income' from 'Menu' and correct the payment details Customers can also contact Services Australia on their regular payment line or attend a service centre. If a customer contacts to advise they did not report on their early reporting date, they may be eligible for an urgent payment. See Urgent payments due to holiday processing. Note: if recording employment income and hours worked for a customer for early reporting, the HOP entry date of event (DOV) should default to the Entitlement Period End Date (EPED). If an earlier date has defaulted, manually change the date to the EPED. When the customer contacts: check the date in the Report Next Due: field on the Reporting Regime Details (RPRD) screen to make sure that the customer is reporting on the correct date Note: see the Holiday processing arrangements information page for the appropriate date of lodgement. The Resources page contains a link to the Holiday processing arrangements page record employment income as usual, using the Earnings and Reporting workflow in Process Direct Genuine attempts must be made to transition customers to report via self service options before assisted reporting is completed, unless an Exception applies. Procedure ends here.
3	Customer needs to submit an SU19 + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Does the customer have a Reporting Statement (SU19) form with a Permitted Due to Lodge (PDTL) date? These forms will be on yellow paper. Check the top of the form for PDTL date. All will have a special message above the Centrelink logo. Yes, go to Step 4 No, forms should be accepted and processed in the normal way, see Reporting statements for job seekers Note: customers can still report online or by phone self service during the holiday processing periods. Encourage customers to continue using their regular reporting channel.
4	Submit form before PDTL + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Is the customer trying to submit their form before the PDTL date? Check the top of the form. The PDTL also appears on the NSS General Information (NGI) screen for JSP/YA customers. However, PEN and PGA systems currently do not display this date. Yes, return the form to the customer and advise them to return this on or after the PDTL, unless cancellation is required with a date of effect prior to the PDTL. For cancellation, see Cancellation of payments No, go to Step 5
5	Submitting form on or after PDTL but before DTL + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Is the customer lodging their form on the PDTL or after PDTL but before the normal DTL? Yes, go to Step 6 No, go to Step 7
6	Check form + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Check the Reporting Statement (SU19) form for change of circumstance information, such as details of income paid. The income details should include earnings for the full period of the form, including an estimate of payments to be made between the holiday lodgement date and their normal Due to Lodge (DTL) date. Process in the normal way, see Reporting statements for job seekers.
7	Report on normal day or first working day after PDTL or DTL + Read more ... $\\INTERNAL.DEPT.LOCAL\Shared\NAT\SERDELEXCEL\WORKPRODIMP\Operation Blueprint Migration\RDT Release Icons\32w\icon-face-to-face.png$ Is the customer reporting on their normal reporting day (or the first available working day after the PDTL or their DTL)? Yes, accept and process the form in the normal way, see Reporting statements for job seekers No, go to Step 8
8	Form submitted late + Read more ... For customers trying to submit their Reporting Statement (SU19) form three or more days after their usual reporting date, see Early or late lodgement of job seeker reports.