Reporting requirements when a job seeker compliance investigation is outstanding 001-09040120
Expand allThis document outlines how Service Officers in smart centres and service centres can assist a job seeker who is attempting to report for payment by IVR or online and an outstanding compliance action exists.
Re-engagement with provider required
Outstanding participation related payment suspensions prevent reporting being finalised until the required action has been completed.
To prompt timely re-engagement and decision making, Services Australia must:
- check which job seeker compliance system applies to the job seeker and the participation suspension reason, and
- appropriately direct the job seeker to their provider or the Participation Solutions Team (PST)
Contact with Services Australia to discuss compliance action
Outstanding compliance actions, including a Comprehensive Compliance Assessment (CCA) or Capability Assessment (CA), will prevent a job seeker from finalising their report. Where contact with the Participation Solutions Team (PST) is required before generating payment and the job seeker attempts to report via:
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self service online or Express Plus, they are advised to contact the PST - phone self service, job seekers will be transferred directly to the PST or Smart Centre Call as appropriate during business hours
- personal or telephone reporting, an issue will display on the job seeker's record to identify that they need to contact the PST
The Resources page contains contact details for the Participation Solutions Team (PST).
Related links
Accessing and using Centrelink self service
Centrelink self service – access status, locking and unlocking
Reporting using phone self service
Reporting statements for job seekers
Reporting requirements for customers receiving a payment with mutual obligation requirements
Re-engaging job seekers - Targeted Compliance Framework
Re-engaging to a Community Development Program (CDP) provider