Change of circumstances for JobSeeker Payment (JSP) 001-19051514

JSP customers are obligated to advise Services Australia, usually within 14 days, of any event or change in circumstances that could affect their payment.

When a customer has signed their claim form or accepted the customer declaration online or verbally (confirming they have read and understood what changes they must advise) they are bound by the notification provisions.

Customers are advised the types of things they must notify in their grant notification letter and on the back of each reassessment letter sent to them.

Following is a list of the types of changes a customer must advise. As circumstances vary for each customer, this list is not exhaustive.

Changes of circumstance that may require review or update to a customer's record include:

• income or assets, including commencing employment
• contact details including changes to address and/or telephone number
• accommodation details, including changes to address and rent
• relationship status
• principal carer status
• residency status
• study
• approved requirements/exemptions, including starting/ceasing a rehabilitation program
• departing Australia, even for a short period
• imprisonment
• no longer have work or study to return to

JSP customers are required to lodge a Reporting Statement for a specified period. Any changes to a customer's circumstance must also be advised when the Reporting Statement is lodged, or within 14 days, whichever is earlier.

Customers transferring to JSP will be exempt from both mutual obligation and fortnightly reporting (if they previously had no requirements) until they have completed their Transition Appointment. These appointments will be automatically booked for them between April and June 2020.

JSP customers who have an approved activity or principal carer long-term exemption can view their activity or exemption from their online account. If they have a change of circumstance, they are able to click on a link within the activity, which in turn will create a work item for a Service Officer to contact to discuss their circumstances.

JSP customers may incur an overpayment if they fail to notify a change of circumstance that results in a loss of entitlement.

Customer's addresses (including postal address) and telephone details (including mobile phone numbers) must be checked at every contact, and updated if required. Note: if the customer has authenticated themselves via IVR, address details do not need to be confirmed.