Payments to third parties and institutions for Assistance for Isolated Children (AIC) 103-04010080

An applicant may request payments be directed to a third party or institution.

Is the staff member skilled in AIC processing?

• Yes, go to Step 2
• No, transfer to the AIC telephony line, see Transferring a call with Services Australia Workspace

For Assistance for Isolated Children (AIC) Smart Centre staff only

For a new claim, check the Claim for Assistance for Isolated Children (AIC) Scheme (SY040). This will show where the applicant wishes the AIC payments to be sent.

If the applicant is already receiving AIC and is advising a change to their account details, they must be able to provide all existing bank account details before payment can be sent to another source.

See Step 1 in Table 2.

Access the student's record in the ISS system.

Ensure the Payment Destination Exemption field is marked 'Y' on the Payment Destination (PASB) screen. Go to the Payment Instruction (PIPI) screen and either:

• select the relevant payment type (if it is there) by typing ‘S’ in the field to the left of the line, or
• enter the payment type in the Pay type: field. Use field help (‘?’) to show a list of appropriate payment codes

Press [Enter]. The Payment Instruction Summary (PIPS) screen will show.

All third parties that have or have had instructions directed to them will show on the PIPS screen. To direct the payment instruction to:

• an existing third party, go to Step 3
• a new third party, go to Step 4
• an organisation, see Step 1 in Table 3

• Type 'S' in the field to the left of the line of the existing third party, and press [Enter]. The Payment Instructions Payee Details (PIPD) screen will show
• If required, amend the old information, and add an action code of 'C' in the Action: field, and press [Enter]. The Assessment Results (AR) screen will show

Finalise the activity on the Assessment Results (AR) screen, and record details on a DOC.

Procedure end here.

Type 'Y' next to the Add New Payee: field and press [Enter]. The PIPD screen will show. Type the information for the new payee, and then type ‘I’ next to the Action: field. Press [Enter]. The AR screen will show.

Update the PIPS screen

• Select the payee and press [Enter]. The PIPD screen will now show
• Ensure details on this screen are correct, then type ‘Y’ in the Confirm Link: field

AIC will now be sent to the third party.

Finalise the activity on the AR screen, and record details on a DOC.

Procedure end here.

Type 'Y' next to the Link to Organisation: field, and 'I' next to the Action: field, then press [Enter]. The Organisation Name Search (ON) screen will now show.

Search for the educational institution using 1 or more of the following fields depending on the information available:

Note: information may be taken verbally, in writing or from the information provided on the claim form.

• Org Name: field - type the institution’s exact name or partial name with an asterix (*) at the end
• BUS/TRA: field - type either:
• ‘TRA’ (trading name),
• ‘BUS’ (business or company name),
• ‘LGL’ (legal name), or
• ‘BTH’ (both business and trading name)
• Keyword: field - type part of the institution’s name
• State: field - enter the state the institution belongs to
• or Postcode: ____to____ field - enter the range of postcodes to search within

Press [Enter].

Has the search found the correct institution?

• Yes, go to Step 4
• No, go to Step 5

Select the institution and press [Enter]. The PIPS screen will now show.

Go to Step 7.

Where the institution is not listed, go back to the PIPS screen. Add the institution as a new payee by typing ‘Y’ in the Add New Payee: field. The PIPD screen will now show.

Note: if the institution should be on the list, see Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes.

• Add the payee's name, address and their bank account details
• Press [Enter]. This returns to the PIPS screen

• Select the payee and press [Enter]. The PIPD screen will now show
• Ensure details on this screen are correct, then type ‘Y’ in the Confirm Link: field
• AIC will now be sent to the third party

Finalise the activity on the Assessment Results (AR) screen, and record details on a DOC.