Mobility Allowance (MOB) reviews 008-10030000

The review form sent to customers selected for an Employment/Training review, advises them to contact the Services Australia Disability, Sickness and Carers line for an electronic version if required.

The Resources page contains a link to 'Phone us' contact information.

Direct customers to the agency's website where an accessible/electronic version is available. It is designed to be used with assistive technology. Once signed and completed, the customer must print the form and return it by the due date.

Customers unable to access the electronic version themselves can be emailed one for completion using their assistive technology.

Does the customer wish to have an electronic version of the MOB Employment/Training review form emailed to them?

• Yes, go to Step 2
• No, procedure ends here

Note: customers can register to receive alternative letter formats.

If the customer requests an electronic version of the MOB Employment/Training review form be emailed to them for completion using their assistive technology:

• confirm the customer's current email address and update if required
• tell the customer:
• the fillable MA003MY form will be emailed to them
• they must not return the fillable MA003M via the return email. The form must be completed, signed, printed and lodged via normal procedures
• email the Electronic Document Classification (EDC) Team with the following customer details:
• name
• Customer Reference Number (CRN)
• email address
• create a DOC on the customer's record stating the date the customer contacted and requested an electronic version of the MA003M be emailed to them

The EDC team will email an electronic version of the Review of Mobility Allowance (MA003Y) form to the customer’s email address from the EDC team mailbox:

• check the return date for the MOB/ETR Employment/Training review on the Future Activity List (FAL) screen
• ‘V’iew the activity
• tell the customer to return the MOB/ETR Employment /Training review form by the due date and Create a DOC on the customer's record noting:
• the date the electronic form MA003M was emailed to the customer
• customer has been advised the date the form is to be returned

If a reminder Review of Mobility Allowance form (check History Summary (HS) screen if form is a reminder form) is received at the EDC team Manager mailbox, the Service Officer is to forward the original email to the customer’s email address.

Check the return date for the Reminder MOB/ETR Employment/Training review on the Future Activity List (FAL) screen:

• ‘V’iew the activity

Tell the customer to return the MOB/ETR Employment /Training review form by the due date and Create a DOC on the customer's record noting:

• the date the reminder electronic form MA003M was emailed to the customer
• customer has been advised the date the form is to be returned

Searches can be done nationally using the Service Component National Search (PQNS) screen or by Service Centre or Zone using either the Service Component National Search (PQNS) or the Service Component Search (PQCS) screens.

See Service Component Search (PQCS) and Service Component National Search (PQNS) screens for instructions on the search facility.

To search for Employment Training Reviews, use the following Service Component number:

• SC665 - Mobility Allowance - Very High Risk Employment/Training Review
• SC666 - Mobility Allowance - High Risk Employment/Training Review
• SC667 - Mobility Allowance - Medium Risk Employment/Training Review
• SC668 - Mobility Allowance - Low Risk Employment/Training Review
• SC669 - Mobility Allowance - Very Low Risk Employment/Training Review

Searches can be done nationally using the Service Component National Search (PQNS) screen or by Service Centre or Zone using either the Service Component National Search (PQNS) or the Service Component Search (PQCS) screens.

See Service Component Search (PQCS) and Service Component National Search (PQNS) screens for instructions on the search facility.

To search for Medical Reviews, use the following Service Component number:

• SC670 - Mobility Allowance - Very High Risk Medical Review
• SC671 - Mobility Allowance - High Risk Medical Review
• SC672 - Mobility Allowance - Medium Risk Medical Review
• SC673 - Mobility Allowance - Low Risk Medical Review
• SC674 - Mobility Allowance - Very Low Risk Medical Review

Medical reviews are only issued to customers who have the Inability to Use Public Transport: field on the Mobility Misc. Circumstances (MOCD) screen coded as 'C' (conversion) or 'E' (extended period). The Medical Report - Mobility Allowance Review (MA002R) is issued if the customer is selected for a review.

These need to be posted manually.

See the Resources page for a link to online forms. The MA003 and MA002R online can be printed if required.

To reissue verification forms, see:

Verification of Mobility Allowance (MOB) activities