Electronic Data Exchange with Financial Institutions tool 111-21060000

This interface allows a timely turnaround of information from financial institutions.

Service Officers can send electronic requests for individual customers to the Commonwealth Bank of Australia (CBA) through the Financial Institution Exchange (FIE) tool to get specific details about the customer's financial holdings. The customer record is then updated.

Service Officers use the FIE tool to help with new claim processing and payment review activities. The tool:

• allows details to be requested and garnishee notices to be issued from financial institutions in a fast and secure way
• helps with new claim processing and payment review activities

Garnishee should only be done when:

• APS5 approval has been obtained
• the garnishee is cost-effective

See Financial Institution (FI) garnishees to recover debts.

For Debt, Intelligence and Investigations area cases only

The information received from the financial institution is not placed on the customer's record. It is placed on a restricted organisation (ORG) record in the Centrelink system. Only users with the required Security Access Management System (SAMS) resource and the correct ORG Customer Reference Number (CRN) will be able to view the information requested and received.

Information includes:

• account details (account number, name, BSB and current balance as at the time of request) other persons linked to the account (joint account holder)
• a summary of transactions in the requested period (start and end balances for the period, and total deposits and withdrawals)
• extra details given when the account was opened (for example, customer's date of birth and address)
• other accounts held by the customer (for example, transaction accounts, savings accounts and term deposits)
• garnishee notice - Debt, Intelligence and Investigations areas