Electronic Data Exchange with Financial Institutions tool 111-21060000

Before exiting the Centrelink system, note the customer's:

• Customer Reference Number (CRN)
• System, for example, NSS where customer's record is located
• Environment where the customer's record is located
• Garnishee - make sure to have APS5 approval and the garnishee is cost-effective, see Financial Institution (FI) garnishees to recover debts

Exit Centrelink system: make sure the system does not have the customer's record loaded. This will stop the FIE tool from working.

Go to Customer First.

For Intelligence and Investigations Branch cases:

• Key the organisation CRN. Make sure the system and environment are correct
• go to the Financial Institution Information Request for Organisation (FIIRO) screen and go to Step 4

For all other cases:

• Key the customer’s CRN. Make sure the system and environment are correct
• Press [Enter] and go to Step 3

Go to the FIIR screen.

Complete the Date from: and Date to: in the Request Period section:

• For Business Integrity purposes, in most cases this will be the start and end date of the review
• For new claim purposes:
• Verbal permission: to make a new claim request, Service Officers must get verbal permission from the customer to get details and verify a customer's circumstances. Record this in the DOC
• For Age Pension and Carer Payment (CP) customers, use the same from and to date. This will be the date of claim
• For JobSeeker Payment (JSP) customers - 2 separate requests will need to be made to get the balance of the account on the customer's:
  - last day of paid employment, and
  - the date of claim

In the first request key the same from and to date, which is the customer's last day of paid work

In the second request key the same from and to date, which is the customer’s date of claim

• Click on the drop down box from User defined to select the correct bank, unless pre-populated
• Complete the BSB box (six digits) and the Account number box with the number of the account for which a balance is required. Repeat for each bank account required
• In the DOC section, select a service reason (payment type) from the drop down box
• Select Create new DOC or if it is the second request for the NSS select Append existing DOC
• Click Send. This action will create a DOC on the customer's record with automated text and with a resubmit date 14 days in the future
• Select and open the DOC from the AL screen, delete the ‘Resubmit’ date and finalise the DOC. Do not leave FIE DOC on AL as Held (HLD) or Started (STA)
• The automated text will contain:
• to whom the electronic request was sent
• the date sent
• the user ID
• the account number details required
• the required date of return
• who to contact for any queries
• The Document List (DL) screen will display

Note: Service Officers will receive an email confirming that the request has been sent to the bank.

• Yes, click on the drop down box to annotate the DOC. Annotate and go to Step 6
• No, go to Step 7

Service Officers will receive an email when the request has been completed by the bank.

The status of the request can be checked on the system.

• For Intelligence and Investigations Branch, go to the Third Party Information Summary - Organisation (TPISO) screen
• if FI Verification Response displays in the Information Type section, the request has been returned
• For all other cases, go to the Third Party Information Summary (TPIS) screen
• if FI Verification Response displays in the Information Type section, the request has been returned

Click on FI Verification Response in the Information Type section.

For Intelligence and Investigations Branch, the Financial Institution Information Details - Organisation (FIIDO) screen will display the requested information.

For all other cases, the Financial Institution Information Details (FIID) screen will display the requested information.

Click the Printer icon to print, if required.

Any transactions made on the request for information date will appear in the Recent Transactions History section.