Item | Description |
1 | Question: How long will the request take to come back from the Commonwealth Bank of Australia Limited (CBA)?
Answer: Even though the request is done electronically the banks legally have 14 days to complete the request. Most requests are returned in approximately three days but it can take up to 14 days. |
2 | Question: Can electronic requests be sent to other banks besides the CBA?
Answer: No, the only bank able to use the FIE facility currently is the CBA. |
3 | Question: What information is supplied when an electronic request has been made?
Answer: CBA account type and data available via FIE: - Passbooks - last seven years
- Statement accounts - last seven years
- Term deposits - last seven years
- Home loans - current balance
- Credit cards - current balance
- Personal loans - current balance
Note: due to limitations with the FIE tool, when requesting data covering multiple years, it must be requested through the tool 12 months at a time. |
4 | Question: Does a separate request for account information for the partner need to be made?
Answer: Yes |
5 | Question: The response provides details of additional names on the account title but they are not listed as signatories. Why?
Answer: While additional name/s may be in the account title, this person is not necessarily a signatory to the account. For example, ex-partner or relative who may have opened the account with them many years ago. |
6 | Question: Who should be contacted if there are problems?
Answer: All FIE tool queries should be emailed to COMPLIANCE.SYSTEMS. |
7 | Question: Can the FIE Tool be accessed through the Centrelink system?
Answer: No, the FIE Tool can only be accessed through Customer First. |
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