Assessing eligibility and reimbursing ABSTUDY Fares Allowance (FAA) after the customer has died 010-02100030

Is the customer eligible for FAA for ABSTUDY?

• Yes, and in Customer First on the Customer Summary screen the Benefit Status field:
• displays ABY/CAN-DEA, go to Step 2
• does not display ABY/CAN-DEA. See Processing Fares Allowance and Away from Base entitlements in advance or reimbursements
• No, FAA cannot be paid. Go to Step 6

Undo the death action to allow the action to pay FAA to proceed.

When the customer's ABSTUDY status changes from deceased (DEA) to current (CUR), code the reimbursement in the Travel Management Application (TMA). Note: do not finalise the reimbursement activity

Within this activity, the system navigates to the Entitlement (ELD) screen to allow finalisation requirements.

It is vital that any adjustment line be zeroed before finalising the fares reimbursement, to avoid payment of arrears or the creation of debts. Only the FAA reimbursement is to be paid in this activity.

Depending on the incorrect adjustment displaying, select the most appropriate screen to update below

Enter any of the below in the Super Key to make the required adjustments:

• One Off Payment (OOP) screen
• Period Rates Summary (RATS) screen
• Period Rate Components (RAC) screen

Correct each incorrect payment displayed to avoid payment of arrears or the creation of debts. Use Man Adj Reason ADJ.

After all reductions have been completed on the screen, select Update.

Repeat steps for each required screen above.

Return to ELD once all adjustments have been corrected.

Special care is to be taken to avoid inappropriate advices being sent to relatives of a deceased student.

In the Super Key enter ASC.

At the Assessment Consequences (ASC) screen, select:

• Inhibit letters in the field under Letters Action
• Yes in the field under Inhibit Cards
• Yes in the field under Inhibit Forms

Select Update. Return to ELD.

Ensure that the only payment is for FAA and then finalise the activity.

As the customer's record is now current, it will be necessary to finalise the deceased status on the Death/Executor (DEA) screen.

Note: if the DEA screen cannot be updated (usually due to outstanding activities) immediately suspend or cancel the claim from DPT+1 and inhibit any advices. See Step 4. Follow up to ensure that the deceased status is reinstated immediately. Outstanding activities will normally be finalised that same day by the Daily Driver so check later in the day to determine if the DEA screen can be updated.

Advise the applicant that FAA cannot be paid. Explain the reasons for the decision, and their review and appeal rights.

Record details of the fares reimbursement claim on the Travel Management Application (TMA):

• Finalise the Travel Booking status as Rejected
• Record details of the decision in the Notes field