Customer no longer an Australian Apprentice 102-07030210
This document outlines what happens when a customer advises they are no longer an Australian Apprentice.
On this page:
Eligibility assessment
Table 1
Step |
Action |
1 |
Check if customer is changing their Australian Apprentice employer + Read more ... Has the customer advised they will commence with a new apprentice employer within 28 days of ceasing with their previous employer?
If the customer remains entitled to payment, advise them to add their new apprentice employer in their next report. New Apprentice employer information from Department of Employment and Workplace Relations (DEWR) is automatically updated on the:
Procedure ends here. |
2 |
No longer a full time Australian Apprentice + Read more ... A customer's Australian Apprenticeship status may be updated automatically on the Apprenticeship Details (NAPD) screen when information is received from DEWR. This may cancel the customer's payment. Customers still need to advise Services Australia of any change to the status of their Australian Apprenticeship within 14 days. If a customer ceased work with their previous employer and did not commence with a new employer within 28 days, they cease to qualify from the Entitlement Period End Date (EPED) immediately after the 28 day period. See Resources for an example. If a customer advises they have or will stop their Australian Apprenticeship on a future date, advise the customer to notify within 14 days of ceasing their apprenticeship:
Has the customer advised they have stopped being an Australian Apprentice and are:
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3 |
Customer advises they will be starting a full-time course of study + Read more ... See Identifying the most beneficial payment for students or Australian Apprentices Youth Allowance/Austudy If there will be a gap between stopping the Australian Apprenticeship and starting as a student of more than 14 days or the end of the 28 day period after ceasing employment the customer must register as a job seeker. Will there be a gap of more than 14 days?
ABSTUDY If there will be a gap of more than 28 days between stopping the Australian Apprenticeship and starting full-time study the customer must register as a job seeker. Will there be a gap of more than 28 days?
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4 |
Customer is required to register as a job seeker to continue to be paid + Read more ... The customer can continue to receive payments as a job seeker when they:
Has the customer met both parts of the criteria?
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5 |
Customer advises they are no longer an Australian Apprentice + Read more ... The customer can be registered as a Youth Allowance(YA) (job seeker) when they:
Is the customer eligible to be registered as a Youth Allowance (job seeker)?
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6 |
Cancel payments + Read more ... Note: only limited Apprentice trained Local Peer Support (LPS) have access to the Apprenticeships Data Management System (ADMS). Services Officers must not contact LPS for help to update apprenticeship changes. Does the Service Officer have access to ADMS and the NAPD screen?
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7 |
NAPD requires updating + Read more ... Service Officers without access must create an Open work item using Customer First (CF) Fast Note: ABSTUDY
Youth Allowance (YA)/Austudy
Tell the customer that their payment will be cancelled, as they are no longer qualified. If the customer requires further financial assistance:
Note: where a previous request to update the record to cancel payments has not been actioned and the customer has a pending income support claim, Service Officers are to escalate to a Local Peer Support (LPS) and to Service Support Officer (SSO) if they do not have the required access to complete the update. If the previous request is for an ABSTUDY Apprentice and the Service officer is not trained in ABSTUDY, contact the ABSTUDY business line to complete follow up action. Procedure ends here. |
8 |
Cancel payments continued + Read more ... End date the Australian Apprenticeship to cancel their existing payment. The update will need to be done before another payment can be granted. End the Australian Apprenticeship in either:
Update any final employment income using the Earnings and Reporting workflow in Process Direct or on the Employment Income Summary (EAPP) screen in Customer First. See Recording and correcting employment income details. If the customer has no final employment income:
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9 |
Customer receiving YA and is aged 22 years and over, ABSTUDY or Austudy + Read more ... If the customer requires further financial assistance, refer them to the Payment and Service finder on the Services Australia website. See the Resources page for a link. Tell them to lodge a claim using online services via myGov. If the Australian Apprenticeship was ended in:
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10 |
Youth Allowance customer under 22 years + Read more ... For Youth Allowance customers aged under 22, cancel the payment manually in either: Process Direct:
Customer First:
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Register as a job seeker
Table 2
Step |
Action |
1 |
Customer is seeking assistance as a job seeker + Read more ... Note: only limited Apprenticeship trained Local Peer Support (LPS) have access to the Apprenticeship Access site. Services Officers must not contact LPS for help to update apprenticeship changes. Does the Service Officer have access to the Apprenticeships Data Management System (ADMS) and the NAPD screen?
|
2 |
NAPD requires updating + Read more ... Service Officers without access must create an Open work item using Customer First (CF) Fast Note: ABSTUDY
Youth Allowance (YA)/Austudy
If the customer's current payment is to be cancelled, tell the customer:
Procedure ends here. |
3 |
Customer has discontinued or completed the Australian Apprenticeship + Read more ... If the Sign in - Apprenticeships Data Management System (ADMS) link has not worked to end the apprenticeship:
If ADMS shows the Commonwealth Registration Number as current, a customer can only transfer from an apprentice payment to a job seeker payment if they ask for the transfer. Update any final earnings using the Earnings and Reporting workflow. See Recording and correcting employment income details. Record the end date of the Australian Apprenticeship in either: Process Direct
Customer First
Is the customer a Youth Allowance (YA) customer?
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4 |
Update Newstart Education Status (NES) screen for YA customers + Read more ... For YA customers only, update either: Process Direct:
Customer First:
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5 |
Payment type + Read more ... What payment is the customer currently receiving?
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6 |
Customer is receiving ABSTUDY + Read more ... ABSTUDY payments will auto cancel once the apprenticeship has been end-dated on the NAPD screen. The customer will need to claim JobSeeker Payment (JSP) or Youth Allowance (job seeker) if they wish to continue to receive assistance. If the customer wishes to claim JSP or YA, action in either: Process Direct:
Customer First:
Note: If a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more information, see Reviewing and reassessing Crisis Payment (CrP). |
7 |
Customer is receiving Austudy + Read more ... Austudy payments will auto cancel once the apprenticeship details have been end-dated on the NAPD screen. The customer will need to claim JobSeeker Payment (JSP) if they wish to continue to receive assistance. If the customer wishes to claim JSP, action in either: Process Direct:
Customer First:
Note: If a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more information, see Reviewing and reassessing Crisis Payment (CrP). |
8 |
Customer is receiving Youth Allowance and is 22 years and over + Read more ... The customer will need to claim JobSeeker Payment (JSP) if they wish to continue to receive assistance. If the customer wishes to claim JSP action in either: Process Direct:
Note: If a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more information, see Reviewing and reassessing Crisis Payment (CrP). |
9 |
Customer is under 22 years and receiving Youth Allowance (YA) + Read more ... Y A will remain current. Action in either: Process Direct:
Customer First
Book the customer a Jobseeker Online Claim appointment using the Appointments tab in Process Direct. From the Booked Appointments screen select and complete the following fields:
At the appointment the Service Officer will:
Procedure ends here Note: If a customer received a Crisis Payment in the period the change is applied, a manual reassessment of Crisis Payment may be required. For more information, see Reviewing and reassessing Crisis Payment (CrP). |
Register as full time student
Table 3
Step |
Action |
1 |
Customer is seeking assistance as a student + Read more ... Note: only limited Apprenticeship trained Local Peer Support (LPS) have access to the Apprenticeship Access site. Services Officers must not contact LPS for help to update apprenticeship changes. Does the Service Officer have access to the Apprenticeships Data Management System (ADMS) and the NAPD screen?
|
2 |
NAPD requires updating + Read more ... Service Officers without access must create an Open work item using Fast Note: ABSTUDY
Youth Allowance (YA)/Austudy
Procedure ends here. |
3 |
View Apprenticeships Data Management System (ADMS) registration + Read more ... If ADMS shows the Commonwealth Registration Number as current, a customer can only transfer from an apprentice payment to a student payment, if they ask to be transferred. For an immediate transfer to occur:
Is all information available and there are no allowable/reasonable time issues?
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4 |
Change the customer's activity type to full-time student + Read more ... For YA and Austudy customers Record the end date of the Australian Apprenticeship in either Process Direct or Customer First: Process Direct + Read more ...
Customer First + Read more ...
Code 'NES' in the Next: field and press [Shift]+[F4] Workaround. Code:
Do not update the NES screen for ABSTUDY customers. Service Officers must:
Procedure ends here. ABSTUDY customers + Read more ... Service officers must: Go to the NAPD screen by coding NAPD in Next: field. Code:
Service Officers must:
Procedure ends here. |
5 |
Service Officer is unable to determine study details or there are allowable time issues + Read more ... If customer is still receiving YA, Austudy or ABSTUDY as an apprentice:
If the customer is unable to supply documents at the time of the contact, a request for information is to be sent requesting the customer supply documents within 14 days. Procedure ends here. |