Administrative Appeals Tribunal (AAT) applications against Child Support decisions 277-09180000

A customer may apply to the AAT for a review of a decision to:

• disallow, allow or part-allow an objection, or
• refuse an application for an extension of time to lodge an objection

The AAT refer to this process as an ‘application for review'.

The AAT requires customers to make an application for an AAT first review within a specified time after they receive notification of the objection decision. If a customer wants to apply for an AAT first review outside of those time limits, they can request an extension of time. The AAT refer to this process as an ‘application for extension of time for review’. Operational Blueprint procedures refer to this process as an ‘AAT EOT application’.

Operations Management Division

Service Officers at the APS5 level:

• Manage the Appeals Support Team (AST) mailbox
• Communicate with the AAT in relation to administrative matters
• Create and manage appeals records in Cuba and the AAT database

Child Support, Indigenous & Tailored Services Division

Service Officers at the APS3 and APS4 level:

• Communicate with the AAT in relation to administrative matters
• Manage appeals records in Cuba and the AAT database
• Prepare the AAT file
• Despatch the file to the AAT and the customers
• Process the AAT decision
• Finalise the appeals process
• Store and transfer AAT files

Service Support Officers (SSO) at the APS5 level:

• Check files for completeness and compliance with privacy provisions
• Make decisions to escalate 'exceptions' to their Team Leader
• Provide guidance to APS3 and APS4 Service Officers for escalated matters
• Make non-disclosure applications to the AAT

Program Officers at the APS 5 level

• Manage the Appeals Support Team (AST) mailbox
• Communicate with the AAT in relation to administrative matters
• Create and manage appeals records in Cuba and the AAT database

Note: Service Officers below the APS5 level who have the support from their team leader may carry out the roles and responsibilities of an SSO.