Open exchange of information for Child Support customers 277-09190000
Expand allThis document outlines the processes used in relation to open exchange of information (OEI).
Legislative requirement to provide customers with information
Services Australia is required by legislation to provide customers with information and copies of documents supplied by an applicant, respondent or third party as part of the following decision making processes:
- Change of Assessment (COA)
- Capacity to Pay (CTP)
- Objections - including General, Care and Part 6A
- Administrative Appeals Tribunal (AAT) - AAT first review
Information used to make these decisions must be exchanged with both customers to make sure a transparent, fair and reasonable decision making process.
Note: there is no legislative requirement in the objections process to provide a copy of the response (and/or accompanying documents) to the objector.
Child Support open exchange is consistent with the AAT and courts.
Related links
Capacity to Pay (CTP) Child Support
Changing a child support assessment in special circumstances
Contact with Child Support customers
Documenting Child Support information
Objection to Child Support decisions
Administrative Appeals Tribunal (AAT) applications against Child Support decisions
Correspondence Cuba Process Help
CSAOnline secure message Cuba Process Help
Risk identification and management of threats to the safety or welfare of a child