Processing Administrative Review Tribunal (ART) hearing details and additional documents 277-09180050

The Tribunal will email the scheduled directions hearing date to the Appeal Support Team (AST).

The Program Officer managing the Appeals Support Mailbox will record a copy of the directions hearing email in the review record:

• Go to the Tribunal Review Management window
• Create a new notepad:
• Subject: Tribunal Directions Hearing
• Body: [Copy the timestamp from the ART email and include the text from the word document]
• Move the email to 4. Finalised and Actioned.

The Tribunal may reschedule a direction hearing. They will email the new directions hearing date to the Appeals Support mailbox.

The Program Officer managing the Appeals Support Mailbox will record a copy of the rescheduled directions hearing email in the review record:

• Go to the Tribunal Review Management window
• Create a new notepad:
• Subject: Resched. Directions Hearing
• Body: [Copy the timestamp from the ART email and include the text from the word document])
• Move the email to 4. Finalised and Actioned.

The ART will email the scheduled hearing date to the Appeal Support Team (AST) with the subject line ‘Notice of Hearing’.

The AST mailbox administrator will update:

AST Database:

• Go to the review record and enter the Substantive Hearing menu
• Key the date the hearing is scheduled for. This will automatically populate a ‘hearing review’ due date

Cuba

• Go to the review record in the Tribunal Review Management window
• Key the date of the hearing into the hearing date field
• Create a new notepad:
• Subject: Notice of Hearing due (insert due date from the Database)
• Body: [Copy the timestamp from the ART email and include the text from the word document]

If notification is received less than 14 days before the scheduled hearing date, forward a copy of the ‘Notice of Hearing’ email to the team that prepared the original tribunal document.

A Tribunal Review Hearing intray will be created. Send the intray to the holding position:

• Region: NATIONAL OFFICE
• Office: NATIONAL OFFICE
• Team: SP NATIONAL ART APPEALS
• Position: ART HEARING REVIEW

Move the email to 4. Finalised and Actioned.

Child Support must provide the Tribunal any new and relevant information within 14 days of a hearing.

To show a list of hearing reviews due, run the Hearings report in the AST Database.

Reviews should be commenced 3 working days before its due date to allow time for any collation of documents and secondary checking.

Review the case to see if there have been any developments of the review since the last set of Tribunal documents were prepared.

Follow Management of files sent to the Administrative Review Tribunal (ART):

• as a guide for relevance
• for help to prepare and redact documents
• for secondary checking requirements

Note: a hearing date does not prevent the agency from providing new and relevant documents. If the agency is made aware of information critical to the ART review, it should be provided as soon as possible under section 25 of the Administrative Review Tribunal Act 2024. For assistance, contact your local Service Support Officer.

If a party is on tracing or if previous documents have been returned unclaimed, notify the ART by email and undertake customer location activities. See Customer location (tracing).

Have additional relevant documents been found?

• Yes, go to Step 4
• No, go to Step 3

If no additional documents are located:

AST Database

Go to the review record and enter the Substantive Hearing menu. Key the following fields:

• Additional Documents Found: ‘No’
• Preparation Officer: Officer Name
• Preparation Site: Officer Site
• Preparation Date: Date review completed

Cuba

• Go to the review record in the Tribunal Review Management window
• Key the date of the hearing into the hearing date field
• Create a new notepad:
• Subject: Hearing review: No additional information
• Body: A review of Cuba was completed and no new relevant information to the ART process was found

Delete the Tribunal Review Hearing intray.

Procedure ends here.

Child Support needs to send the Tribunal a copy of any relevant documents that are received while the review is in progress. This may include:

• Cuba windows which have been updated
• records of contact, or
• other action taken that are relevant to the decision under review

If additional documents are found and are relevant to the review, continue to gather and build file as guided in Management of documents sent to the Administrative Review Tribunal (ART).

To prepare the additional documents:

• organise the file. See Table 2 in Management of documents sent to the ART
• mark up any allowable redactions
• consider the need for exception handling. See Table 5 in Management of documents sent to the ART document
• identify exception handling and complete the process for SSO to make the decision
• number the documents following on from the number of last documents. e.g., if the section 23 documents were numbered 1 to 321, the first page of the additional documents will start from the number 322

Go to Step 5.

Additional documents need to be sent to the Tribunal and to the parties to the review.

• Create the UQ70 – ART coversheet – section 25 documents to be sent to the Tribunal with the documents
• For each party to the appeal, create the Further docs sent to ART template. See Letters Cuba Process Help

To make sure the letters are correct, secondary checking may be needed, check:

• the additional documents
• covering letter to ART, and
• preview the unique customer letters

The Service Support Officer (SSO) will make any decisions regarding exception handling or requirements for a non-disclosure application in line with Table 5 in Management of documents sent to the Administrative Review Tribunal (ART).

Print a copy of the additional documents to be sent to the party/s with the unique covering letter.

Note: if the review is about a refusal of EOT to object, the documents only go to the person who has lodged the review

Save the UQ70-ART coversheet – section 25 documents coversheet as the first document in the bundle to be submitted to the ART.

Submit the file to the ART via Bluezone.

Record the despatch of additional documents:

AST Database

Go to the review record and enter the Substantive Hearing menu. Key the following fields:

• Despatch Officer: Officer name
• Despatch Site: Officer Site
• Despatch Date: Date review completed

Cuba

• Go to the review record in the Tribunal Review Management window
• Create a new notepad:
• Subject: s25 Docs Despatched
• Body:
  Additional relevant documents prepared and despatched under section 25 of the Administrative Review Tribunal Act 2024.
  Additional documents provided numbered (Page no) to (Page No).
  s25 documents sent to the Tribunal via Bluezone on DD MMMM YYYY at HH:MM (AEST/AEDT).
  s25 documents sent to customer/s via Australia Post:
  Applicant: (Name)
  Tracking Number: (Australia Post Tracking Number)
  Respondent: (Name)
  Tracking Number: (Australia Post Tracking Number)
  Documents saved to HP Content Manager: (List documents titles saved to HP CM)

Delete the Tribunal Review Hearing intray.

Procedure ends here.