Change of circumstances for Assistance for Isolated Children (AIC) 010-03060000

A change in circumstances for AIC applicants and/or students can impact eligibility or rate of entitlement, therefore, care needs to be taken when making updates.

For staff not trained in AIC, see:

• Table 3 in Answering calls in Centrelink, or
• Tier 1 - Request for LPS Assistance - Centrelink

If the applicant has supplied additional information or documents for a rejected claim to be reassessed, see Request to reassess a rejected claim.

When there are any changes to an AIC applicant and/or care arrangements, specific processes are required. See Determining who can be the applicant for the Assistance for Isolated Children (AIC).

For any changes to an AIC applicant and/or student's address, see Change of address for Assistance for Isolated Children (AIC) applicants or students.

When there is a change to the student's study details, including ceasing study, an update is required to determine correct AIC entitlement.

When an applicant advises a change to the students living arrangements (for example, changes to home address, boarding details, study method or term address), confirm the students current living arrangement on the Living Arrangement Details (EILA) screen. For:

• DEH or DEO - see Eligibility for Assistance for Isolated Children (AIC) Distance Education Allowance (DED)
• PRI, SCH or HOS - see Eligibility for Assistance for Isolated Children (AIC) Boarding Allowance (BA/ABA)
• SHA - see Eligibility for Assistance for Isolated Children (AIC) Second Home Allowance (SHA)

For coding, see Table 4 > Step 4 in Assessing and coding claims for Assistance for Isolated Children (AIC).

Where there may have been a change to the student's isolation condition, such as a change to their principal family home or supporting isolation information is not supplied, see Isolation conditions for Assistance for Isolated Children (AIC)

For a change to the payment destination, see Payee for Assistance for Isolated Children (AIC).

If the student or applicant has lodged a claim for another payment while on AIC, see Assistance for Isolated Children (AIC) transfers to and from another payment.

If the applicant has commenced receiving Rent Assistance (RA) for the second home address, and is receiving Second Home Allowance (SHA), see Cancellation and debt raising of Assistance for Isolated Children (AIC) Scheme payments.

When an applicant commences or returns to full time work and the student is being assessed for Additional Boarding Allowance (ABA), this may impact the AIC entitlement.

For a change to the parental income, see Applying the Parental Income Test (PIT) for Assistance for Isolated Children (AIC).

If a school or applicant advises there has been a change to the current fees for the student, see Eligibility for Assistance for Isolated Children (AIC) Boarding Allowance (BA/ABA).

If an applicant advises they or the student will be going overseas for study or vacation, see Residence requirements for Assistance for Isolated Children (AIC) to determine if AIC entitlement can continue.

If a school or boarding institute contacts to:

• advise of excess funds received, see Cancellation and debt raising of Assistance for Isolated Children (AIC) Scheme payments
• advise a student(s) no longer attends, see Assessing and coding Assistance for Isolated Children (AIC) term enrolment checks
• change their details, see Creating and updating Organisation records for ABSTUDY and Assistance for Isolated Children (AIC) purposes
• enquire about an unknown payment received, see Table 2 in Centrelink Deduction Reports and Organisational Online Mail (OOM) for Deduction and Confirmation Programs

If a request for information or request to contact has been made, and the applicant has failed to reply, see Cancellation and debt raising of Assistance for Isolated Children (AIC) Scheme payments.