Employer registration for Parental Leave Pay (PPL) 043-02040010
This document outlines employer registration for Parental Leave Pay (PPL).
On this page:
Employer registration process for PPL
Removing, updating details, password resets and locking or unlocking overseas users in RAMB
Managing the Organisation Contact Summary (OSCS) screen
Employer registration process for PPL
Table 1: portions of this process can be completed by the Paid Parental Leave Employer Processing Team (PPLEPT) only.
Step |
Action |
1 |
Employer online registration + Read more ... To access PPL Services in Business Hub:
Existing users registered in PRODA can access PPL Services through their myGovID. To participate in the PPL scheme employers must have an Australian Business, confirmed by an Australian Business Number (ABN). The Resources page has links to:
If an Australian organisation has users who work overseas, these users may not be able to register for PRODA to access Business Hub. This is because they are unable to satisfy PRODA authentication requirements. For example, an overseas payroll section working for an Australian organisation and the overseas user is unable to meet Australian identity checks. Is the employer able to register for PRODA to access Business Hub online?
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2 |
Employer registration for PRODA + Read more ... If the employer does not have overseas users, procedure ends here.
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3 |
Employer cannot register for PRODA to access Business Hub online + Read more ... In some instances an employer may not be able to, or does not want to, register for online services. This may be due to the employer's location being remote with limited or no internet access. The PPLEPT helps the employer choose the registration services they need to manage their PPL employer obligations. If an employer has:
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4 |
Centrelink Business Online Services (CBOS) registration for overseas users + Read more ... If an authorised representative of an organisation advises the PPLEPT that the PRODA helpdesk has confirmed their overseas users cannot register for PRODA:
Once registered for Business Hub the organisation will have access to both systems and continue to use CBOS until overseas users are transitioned. After the employer confirms the individual's PRODA registration, the PPLEPT will:
When the email address is confirmed:
Note: the template allows the employer to give their own details and those of their overseas users who they nominate to act on behalf of the organisation. Do not change the template in any way. Always email the template from the PPLINFO mailbox. DOC the employer record to reflect the discussion. |
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Reply from the organisation + Read more ... Has the authorised representative of the organisation replied to the email template providing their own and the nominated overseas user's details?
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Organisation online registration requirements and identifying or registering overseas users for CBOS + Read more ... To determine if an organisation has registered for PRODA and PPL Services in Business Hub and to identify the organisation's nominated users:
Is the organisation registered for PRODA and PPL Services in Business Hub?
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7 |
Search for the organisation + Read more ... In Customer First, access the Organisation List (OL) screen to search for any matches. Are both PPE and PPX records for the organisation located? If currently in an Employers PPE record, check the Linked Organisations (ORGL) screen for any existing linked PPX records.
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Create a new organisation record + Read more ... Before creating a new organisation record, ask the employer to email the required information to create a new PPE/PPX record that includes the written acceptance. See Delivery of Paid Parental Leave. The email must include:
Only create a PPE organisation record, in Customer First Environment B after the employer has provided the required information and the written acceptance:
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9 |
Add organisation details + Read more ... Access the Add Organisation (AO) screen and complete:
The Paid Parental Leave Organisation Selector (P1OTS) screen will be displayed: The following options will be pre-selected on this screen:
Select the Complete Activity check box, then select Continue. The Organisation Contact Summary (!OSCS) screen will display:
The Organisation Address (!ADS) screen will display:
The Paid Parental Leave Business Line (P1BL) screen will display:
If the Complete Activity check box was selected on the P1OTS screen, this activity will auto complete, otherwise manually select the activity from the AL screen to be finalised. |
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To create a new PPX organisation record + Read more ... Note: make sure relevant PPE screens are complete and only create a new PPX record when the employer has provided the required information and the written acceptance. The employer email must have included the following details of the organisation:
In Customer First Environment B:
The Paid Parental Leave Organisation Task Selector (P1OTS) screen will be displayed. The following options will be pre-selected on this screen:
Select the Complete Activity check box, then select Continue The Paid Parental Leave Payment Destination Details (P1PD) screen will display, complete all of the fields
If the Complete Activity check box was selected on the P1OTS screen this activity will auto complete, otherwise manually select the activity from the AL screen to be finalised. Additional organisation details
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Check the organisation receives correspondence + Read more ... Overseas based users registering for CBOS will get correspondence via Organisational Online Mail (OOM). Note: ensure employers who are unable or refuse to register for business online services get correspondence via mail. Go to and take action in Customer First:
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12 |
DOC the record + Read more ... In Customer First, use the Customer Reference Number (CRN) listed in the PPL CBOS registration. The CRN is found in the Record Outcome screen next to the Business Line CRN. Record interactions or action taken on the employer record using Fast Note - select Auto Text, use Families > Updates > PPL CBOS online registration. Do not record proof of identity evidence in the DOC. |
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Final checks + Read more ... Organisation's Paid Parental Leave Employer (PPE) Record in Customer First
To register an organisation role in Registrations and Access Management (RAMB), see Table 2. To update an organisation role in Registration and Access Management (RAMB) see Table 3. |
Registering organisation roles in Registration and Access Management for Business (RAMB) for overseas users only
Table 2: this process is for PPLEPT staff only, for users located overseas.
Step |
Action |
1 |
Check if the organisation is registered in Registration and Access Management for Business (RAMB) + Read more ... PPL Employer Processing Team (PPLEPT) can access RAMB via myHSI. From the dropdown menu under the 'My Tools' heading:
Does the organisation already exist in RAMB?
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2 |
Register the organisation in Registration and Access Management for Business (RAMB) + Read more ...
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3 |
Allocating organisation access roles in Registration and Access Management for Business (RAMB) + Read more ... Organisation Manager Access
Business Line Access
This will generate an Organisation User ID, go to Step 4. |
4 |
Creating Work Unit + Read more ... Copy Org ID and select 'Create Work Unit' located under the Manage Work Unit heading. Enter the following details:
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5 |
DOC the record + Read more ... In Customer First DOC the record. Include the name of the authorised representative of the organisation that has requested overseas user(s) access to Centrelink Business Online Services. To add or update access to an overseas user, see Table 3 > Step 1 |
Updating organisation roles in Registration and Access Management for Business (RAMB) for overseas user's only
Table 3: this process is for PPLEPT staff only when adding or updating details for users located overseas.
Step |
Action |
1 |
Request to add or update an overseas user + Read more ... Most employers will do their PPL business with Services Australia through Business Hub. Some Australian Businesses who have overseas users will need to update user or employer details in Registration and Access Management for Business (RAMB). Requests to add an overseas-based user to RAMB can be received by phone or in writing. All overseas users must try to register with PRODA. Some overseas users may have Australian identification documents to confirm their identity in PRODA. An overseas user will confirm with PRODA helpdesk - eBusiness they are not able to register. This is because they do not meet Australian Proof of Identity requirements. If an authorised representative of an organisation has confirmed their overseas users cannot register for PRODA:
Once registered for Business Hub the organisation will have access to both systems and continue to use CBOS until overseas users are transitioned. Before creating a new user ID, the overseas user must provide details to pass an identity check. Proof of identity can be obtained verbally, and can include:
If a new user ID is created or if the overseas user has an existing user ID:
Note: including the word International will identify the user is located overseas and not Australian based Has their identity and association with the business been confirmed?
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2 |
Accessing and navigating in RAMB + Read more ... RAMB can be accessed by the PPLEPT via myHSI. When in RAMB, select View/Update Organisation to ensure the Organisation is registered:
Does the user already exist in RAMB?
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3 |
Registering a new overseas contact in RAMB + Read more ... To register a new overseas contact:
Add the relevant roles in RAMB as requested by the overseas contact.
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4 |
Overseas user roles + Read more ... Does the overseas user have the required roles?
Universal section: Business Line Access Unified Government Gateway
Paid Parental Leave section: Organisation Manager Access
Business Line Access Manage Your Organisation Details (MYOD)
Organisational Online Mail (OOM)
Parental Assistance Support Service (PASS)
Note: MYOD, OOM Basic Access and OOM Letter Component should already be selected if the organisation already has an existing PPL account. When all roles and details have been added and completed, select Finalise (only once) to ensure duplicate user IDs are not created. If the overseas user:
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Providing a new user ID or temporary password + Read more ... Only limited PPLEPT Local Peer Support (LPS) staff are able to access RAMB in order to locate user ID's and reset passwords. Staff to submit a request for assistance, using Tier 1 - Request for LPS Assistance - Centrelink online form. If the overseas user:
Was contact successful to the overseas user?
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6 |
Providing a user ID and temporary password to the overseas contact + Read more ... If the overseas user is not available at time of contact attempt:
Procedure ends here. |
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Final check and DOC the record + Read more ... DOC the record using a custom Fast Note. Include details about the proof of identity documents provided. For example:
Update the OSCS screen where required. If the request was received via email, file the email in the relevant 'month' folder in the PPLEPT mailbox. If the organisation has requested more overseas users to have access, go back to Step 1. |
Removing, updating details, password resets and locking or unlocking overseas users in RAMB
Table 4: this process is for PPLEPT staff only. It only applies to Australian employers with nominated users located overseas managing the organisation's PPL obligations.
Step |
Action |
1 |
A verbal or written request is received to either remove, update details, lock or unlock an overseas user in RAMB + Read more ... If the request is to:
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2 |
Remove the overseas user for PPL - RAMB + Read more ... From the Organisation screen in RAMB:
Select the user ID to be removed:
Go to Customer First:
Procedure ends here. |
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Updating details for a registered overseas user for PPL - RAMB + Read more ... To action a request to amend or add details to an already registered user, PPLEPT must do an identity check with the overseas user. Proof of identity can include:
If PPLEFT is not satisfied with the identity details:
Are identity requirements satisfied?
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4 |
Updating user details in RAMB + Read more ...
Customer First
Procedure ends here. |
5 |
Password reset - RAMB + Read more ... Before issuing a new temporary password check:
From the Organisation screen in RAMB:
Select the user ID:
Go to Customer First and DOC the record, including the name of the person requesting the password reset. Procedure ends here. |
6 |
Locking the overseas user for PPL - RAMB + Read more ... PPLEPT has received an email requesting to lock or suspend the registered user as they are going on leave but returning to the job. RAMB:
Note: the user will remain in RAMB but will not be able to login until the password is unlocked. Customer First DOC the record, including the name of the person requesting the lock. |
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Unlocking the overseas user for PPL – RAMB + Read more ... Before unlocking the user, PPLEPT must be satisfied the registered user is located overseas by identifying the:
Once PPLEPT has identified the registered user is located overseas, go to RAMB:
Customer First
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Managing the Organisation Contact Summary (OSCS) screen
Table 5: this process is for PPLEPT staff only
Step |
Action |
1 |
Management of an authorised representative + Read more ... When contact is made with an employer, check the Organisation Contact Summary (OSCS) screen in Customer First to confirm the listed authorised representative. See Resources for information on access role definitions. If the organisation is registered for Business Hub (Bhub), compare the details under the Business Hub Access Management tile in Process Direct. Centrelink Business Online Services (CBOS) transitioned employers When Business Hub replaced CBOS, employers had a period to transition to Business Hub before CBOS was locked. In this transition, the authorised officer/contact roles were not auto selected by the system, therefore Process Direct and the OSCS screen are not aligned. If an authorised contact has transitioned to Business Hub from CBOS, they are automatically classed as the Authorised Officer for PPL purposes. Tick the Authorised Officer role in Process Direct to then show the employer contact correctly on the OSCS screen. If multiple entries display for this authorised representative, keep the authorised officer role and end date all other entries on the OSCS screen. A contact located overseas on the OSCS screen will have 'INTERNATIONAL' recorded in the position field. Staff are not to end date these contacts, as they interact with Services Australia in CBOS because they are unable to access Bhub. Authorised officer/contact updates on the OSCS screen:
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Existing contact is no longer an authorised representative for the employer + Read more ... The employer may advise that an existing authorised representative is no longer acting in that role for the organisation. Do not make any updates to the OSCS screen until another replacement Authorised Officer is added to the record in Process Direct. There must be at least one Access Manager recorded in Business Hub before end dating any old contacts. Does the organisation have Business Hub access?
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Contact is displaying multiple times on OSCS screen + Read more ... If an authorised representative has multiple access roles (for example, contact officer and authorised officer), duplicate lines will display on the OSCS screen. Duplicate lines may create where a previous Centrelink Business Online Services (CBOS) user becomes a Business Hub user. The duplicating line can result in email notifications generating for each access role the contact is assigned. If multiple entries are displaying on the OSCS screen for the authorised representative, and:
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Individual contact not transitioned to Business Hub + Read more ... Where the organisation has transitioned to Business Hub, there may be authorised contacts listed on the OSCS screen who have not transitioned to Business Hub. Before any updates can be made to the OSCS screen, in Process Direct, select the Business Hub Access Management tile to check if there is a current authorised officer. An individual contact may advise that the authorised officer has left the business and no one else was given that role. An employer contact is unable to assign the authorised officer role to themselves. Is there a current authorised officer?
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Updating Organisation Contact Summary (OSCS) screen + Read more ... Do not update the OSCS screen if the business has registered for PRODA. Action these in Process Direct using the Business Management tile. The only updates staff can manually make to the OSCS screen are:
If updates are required to the OSCS and meet one of the above reasons, in Customer First:
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Individual contact has a preferred name + Read more ... The authorised contact may notify that they have a preferred name. They need to be informed that for legal documents they are to record their legal name and not their preferred name. To record or amend a preferred name, in Customer First:
The preferred name is not to be recorded in any other fields on the OSCS:
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