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Raising and attribution of Service Update debts 107-04120000



This document outlines what action to take with debt activities created by Service Updates.

Service Profiling debts

Services Australia reports debts created by Service Profiling to Policy Departments.

Payment Assurance Operations Teams are responsible for all non-Customer Compliance Division Service Update debt functions.

The Resources page contains information on how the Debt Action script combines multiple debts and how users can manually record Attribution of the debt if the script is not available.

Debt investigation

Calculating Centrelink entitlements and gathering information when investigating debts

General debt raising information

Raising debts resulting from a failure to report or notify

Debt raising

Specific cause of debt raising

Raising debts for students and Australian Apprentices

Raising debts of advance payments