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Rent Assistance (RA) 108-18092658

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Payment and Service Finder

Examples – when incorrect AC screen coding does not impact payment correctness

Table 1

Example	Description
1	Customer contacts to advise they: do not own their principal place of residence do not pay any rent share the residence with people who are not their partner or dependent child/ren Service Officer has coded the Sharer Status field incorrectly as Lives in Shared accommodation - SHR. Sharer Status field on the Accommodation Details (AC) screen instructs staff to code the Sharer Status field as Does not live in Shared Accommodation - NAS. This is when the customer shares accommodation with another person but they have no legal right to do so (that is, they do not pay rent, they are a guest). As RA is not payable to customers who do not pay rent, the activity does not impact payment correctness. Release with feedback for staff corrective action.
2	Customer contacts to advise they: do not own their principal place of residence pay a share of the total rent, their share $150 per week are named on the lease agreement share the residence with people who are not their partner or dependent child/ren Service Officer has coded Type of Rent field incorrectly as Lodgings only - LOD. Type of Rent field on the Accommodation Details (AC) screen instructs staff to code the Type of Rent field as Private Rent - PRI. This is when the customer is a primary tenant (that is, a person named on the lease). This coding will not impact the RA rate payable to the customer. The activity does not impact payment correctness. Release with feedback for staff corrective action.
3	Customer contacts to advise they: do not own their principal place of residence live with the person who owns the residence pay the homeowner rent of $200 per week Service Officer has coded Sharer Status field incorrectly as Lives in shared accommodation - SHR. Sharer Status field on the Accommodation Details (AC) screen instructs staff to code the Sharer Status field as Shares accommodation with homeowner - SHH. This is when the customer lives with the person who owns the residence. This coding will not impact the RA rate payable to the customer. The activity does not impact payment correctness. Release with feedback for staff corrective action.
4	Customer provides a Rent Certificate (SU523HD) and lease agreement. The documents are acceptable as rent verification. Service Officer has coded Rent Verification field incorrectly as Verified (Rent Certificate) - VEC. Processing proof of rent for the Verification field on the Accommodation Details (AC) screen instructs staff to code the Rent Verification field as Verified (Formal) VEF. This is when the customer provides an acceptable formal lease (rent) agreement and SU523HD. This coding will not impact the RA rate payable to the customer. The activity does not impact payment correctness. Release with feedback for staff corrective action.

Examples – Impacts on payment when AC screen coding is incorrect

Table 2

Example	Description
1	Customer contacts to advise they: do not own their principal place of residence lives with the person who owns the residence pays the homeowner $250 per week for meals and accommodation and cannot separate the amounts The means the Service Officer: has coded the Type of Rent field incorrectly as Private Rent should have coded the Type of Rent field as Board and Lodgings – BOA. See Completing the Accommodation Details (AC) screen and assessing Rent Assistance (RA) This means: the coding will impact the RA rate payable to the customer the activity affects payment correctness Return with feedback for staff corrective action.
2	Current RA customer contacts to advise that they: have not moved address have no other changes to their accommodation or sharer details have had their rent increased from $300 to $350 per week This means the Service Officer: has coded the Rent Verification field with Change of Address – COA should have coded the Rent Verification field as Verified (Rent Declaration) - VED. See Determining proof of rent for the Verification field on the Accommodation Details (AC) screen The activity affects payment correctness. Return with feedback for staff corrective action.
3	Current RA customer contacts to advise that they: have moved do not own their place of residence have signed a lease and are paying $180 per week to a community housing organisation This means the Service Officer: has coded the Type of Rent field incorrectly as Government rent – GOV should have coded the Type of Rent field as Other Housing Org – OHO. See Type of Rent field on the Accommodation Details (AC) screen This means: the coding will impact the RA rate payable to the customer the activity affects payment correctness Return with feedback for staff corrective action.