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Rent Assistance automatic rent verification review failed 108-22102658

This document outlines the manual processing action to take when rent assistance automatic review processing has failed and staff are allocated work item ZCOC_SAARA_RENT_UPD to complete this review processing manually in Process Direct.

Manually process rent verification review

Step	Action
1	Review the allocated work item This process is to be followed for work item: Rent CAN review failed - manual update required (ZCOC_SAARA_RENT_UPD). This work item will create when the program integrated review that automatically updates the rent verification code to Not Verified - NVE has failed and requires manual staff processing. An A-Z of all Rent Assistance codes and terms is in Rent Assistance (RA). See Process Direct navigation, common screens and functions for general information. Go to Step 2.
2	UPL coding on AC screen Review the most recent confirmed rent verification code on the ACS screen. This work item only requires further processing if the most recent confirmed rent verification code on the ACS screen is RA Paying – Rent Verification to be uploaded - UPL. Is UPL the current confirmed rent verification code on the AC screen? Yes, go to Step 3 No, work item can be cancelled: select Status from the Icon menu select edit and select Cancelled from the drop down options select Save procedure ends here
3	Review scanned documents Check the customer and partner record for lodgement of acceptable rent verification Review verification Manual changes Verification and processing Verification and processing for RA Online updates . This could be a formal rental agreement (lease) as requested during the online service update, a Rent Certificate (SU523HD) or a Rent Declaration (SU336M). select from the bottom of the open Process Direct window, or select Documents from the Icon menu Has acceptable rent verification been provided? See Processing proof of rent for the Verification field on the accommodation Details (AC) screen for information about acceptable rent verification. Yes, go to Step 4 No, go to Step 6
4	Update the AC screen with rent verification details select Process. Do not start coding before selecting Process, this will result in errors Message Log and Task Selector (SWE) screen will display with flags against all screens that contain provisional data select Next to go through the selected screens as acceptable rent verification has been received, make required updates to the ACS screen. See Processing proof of rent for the Verification field for more information manually navigate to any additional screens that require action/update, via Super Key go to Step 5 Note: SWE will display any errors created with existing coding. These must be fixed before the update can be finalised. For help, see Using Digital Assistant Roxy in Process Direct.
5	Finalising update select Assess check the payment outcome on Entitlements (ELD) screen is correct select Finish replace all auto generated finalisation DOC text with the below text, adjusting as required: Rent Verification received and acceptable Rent Verification coding has been updated on AC screen, rent assistance to continue include details of all other updates completed select Finalise and OK The transaction will be complete and Notes will replicate to the Document List (DL). Procedure ends here.
6	Cancel Rent Assistance select Process. Do not start coding before selecting Process, this will result in errors Message Log and Task Selector (SWE) screen will display with flags against all screens that contain provisional data select Next to go through the selected screens manually navigate to any additional screens that require action/update, via Super Key Update the provisional data on the ACS screen as follows: Event Date: date of processing (i.e. today) Rent Verification: NVE - Not Verified all other fields can remain unaltered unless any additional changes have been advised go to Step 7 Note: SWE will display any errors created with existing coding. These must be fixed before the update can be finalised. For help, see Using Digital Assistant Roxy in Process Direct.
7	Finalise and DOC the update select Assess check the payment outcome on the Entitlements ELD screen is correct. RA should have ceased select Finish replace all auto generated finalisation DOC text with the below text, adjusting as required: Rent Verification <not received> <not acceptable> Reason Rent Verification was not acceptable <add detailed information here or delete if not relevant> RA has been ceased from today’s date. If customer contacts about RA discuss rent verification requirements include details of all other updates completed in the finalisation DOC select Finalise and OK The transaction will be complete and Notes will replicate to the Document List (DL).