Youth Bonus Wage Subsidy (YBWS) 26 Week Suspension Period 001-17030800

The job seeker or their employer must provide the agency with information/evidence on the cessation of their employment within 14 days of contact. See Employment Separation Certificate or Letter from employer, to determine if restoration of the payment will occur or if they must lodge a new claim.

Staff may be allocated a CoC activity via workload manager after initial notification of employment separation has been recorded. Staff must action SU001 or cancel payments FSD - Failed to supply documents by following process below.

The evidence must include information on any leave or redundancy payments received by the customer on termination from the employer.

Note: evidence may be attached as a document in the Customer Tasks tab in the Cease Employment - Change of Circumstance transaction. There may be instances where documents do not attach.

If documents are not attached, make sure a search for the document is undertaken in both the Upload documents service and via Customer First Third Party Information Summary (TPIS) screen on the customer's record.

The job seeker must provide a Centrelink medical certificate if they ceased employment due to becoming temporarily incapacitated. If a medical certificate has been supplied, go to Step 7.

Has the job seeker provided information/evidence within 14 days of initial contact?

• Yes, go to Step 2
• No, go to Step 5

Where the job seeker's employment has ceased due to no fault of their own, their income support payment can be restored.

If the reason for ceasing employment was the job seeker's fault, their income support payment will be cancelled. An unemployment failure should be generated if payment is reclaimed within 6 weeks of voluntarily leaving work or being dismissed due to misconduct.

Service Officers will need to decide to restore or cancel a job seeker's payment based on the following reasons:

• Shortage of work
• Unsuitability for the type of work
• Unsatisfactory work performance
• Misconduct as an employee
• Voluntarily ceased work
• Redundancy
• End of season or contract
• Injury/illness
• Other

Reasons that would be considered the job seeker's fault include:

• Unsatisfactory work performance
• Misconduct as an employee
• Voluntarily ceased work (this includes voluntarily leaving work to commence study)
• Other (further investigation needed)

See Unemployment due to a voluntary act or misconduct.

Was the job seeker at fault for ceasing employment?

• Yes, go to Step 3
• No, and:
  • there is a temporary incapacity, go to Step 7
  • no temporary incapacity exists, go to Step 4

Where the reason for ceasing employment is the fault of the job seeker and, the reason for ceasing employment has been confirmed by evidence on the Employment Separation Certificate (SU001), or from other evidence provided, the payment is not to be restored.

An unemployment failure should be generated if payment is reclaimed within 6 weeks of voluntarily leaving work or being dismissed due to misconduct.

Cancelling the income support payment

Cancel the payment from the date the job seeker ceased employment using the Verify Employment Separation workflow to correctly cancel the job seeker's payment.

The evidence provided by the job seeker, or their employer must include information on any leave or redundancy payments received by the job seeker on termination from the employer. These payments are to be assessed and recorded on the Maintain screen in the workflow and applied under the existing Income Maintenance Period (IMP) rules.

Note: the Verify Employment Separation workflow may display the IMP leave types in a different order on the Review screen compared to the Income Maintenance Period Summary (IMPS) screen. The overall IMP calculated start and end period in the workflow will be calculated correctly and display as per the IMPS screen calculation for the start and end date of the applied IMP.

Finish the Verify Employment Separation workflow and include comments within the Notes tab of the Cease Employment - Change of Circumstance activity advising the reason for cancellation.

The job seeker's payment will auto-change from suspended to cancelled with the reason YBE. A cancellation advice will be issued to the job seeker.

Once this has occurred their income support payment cannot be restored, and the job seeker will have to lodge a new claim if they wish to claim an income support payment.

Advising the job seeker

Tell the job seeker their income support payment has been cancelled if the job seeker is not present make one genuine contact attempt. If the job seeker still requires an income support payment they must lodge a new claim.

The job seeker must be told that an unemployment preclusion period may apply if an unemployment failure has been committed due to voluntary unemployment or dismissal due to misconduct.

If the contact attempt is:

• successful or the job seeker is present, record discussion information within the Notes tab of the Cease Employment - Change of Circumstance activity
• unsuccessful, record this information within the Notes tab of the Cease Employment - Change of Circumstance activity

The customer can apply for a review of the cancellation decision. For more details about reviews and appeals, see Request for a Subject Matter Expert (SME) explanation or application for a formal review.

For more information on new claims, see:

• Claiming Youth Allowance (YA) (job seeker)
• Claiming JobSeeker Payment (JSP)

Procedures ends here.

Only restore the job seeker's payment:

• where the employment has ceased through no fault of the job seeker and
• evidence has been provided to confirm

See examples on the Resources page.

Restore the job seeker's payment using the Verify Employment Separation workflow. The Verify Employment Separation workflow will default the restoration date to the earliest of the following:

• the date the job seeker provided evidence or
• the date they advised of employment ceasing

Due to a system limitation, if the Verify Employment Separation workflow was not run when the job seeker first advised they ceased employment, the date will default to today's date. This cannot be changed using the workflow. To restore the payment to an earlier date of event, see Table 5 on the Customer First tab.

In Process Direct, run the Verify Employment Separation workflow:

• Complete the fields:
  • Date employment ceased: record the details provided by the customer
  • Employer name: record details provided by customer
  • Source - select SU1 from the dropdown list
  • Select Save
  • Assess any leave or redundancy payments received by the customer on termination from the employer. Record this in the Create Employment Separation module in the workflow and apply under the existing Income Maintenance Period (IMP) rules
  • Benefit Type Code: record the customer's ISP payment type
  • Reason: select appropriate reason as advised by customer. For reason Injury/illness, use 'Other'
  • Action code: this will auto-populate based on the reason recorded, unless 'Other' is recorded for reason for separation. In these cases, the action code will have to be manually recorded. Note: valid values are RES for Restoration
  • Date of Effect: will default to date restored (RES)
  • Select Save
• Once coding is complete, select Finish to finalise the workflow, and include comments within the Notes tab of the Cease Employment - Change of Circumstances activity advising:
  • the reason for restoration, and
  • the date the job seeker first contacted to advise of their employment separation

If the Cease Employment - Change of Circumstance activity has not been completed upon finalisation of the workflow, manually change the status on the Change of Circumstances activity to 'Completed'.

Any Centrepay deductions the job seeker had in place prior to commencing the 26-week suspension period and concession card entitlements will recommence.

Continuity dates - Existing continuous period on payment rules will apply to restorations. For example, if a customer is restored after being suspended for more than 13 weeks, continuity dates will be auto reset as the date payment recommenced.

Note: if the payment does not restore when expected after completing the workflow, the record will need to be checked to determine what is preventing the restoration from completing. Any incorrect information will need to be updated before the payment can be restored.

Some possible (but not limited to) reasons could include:

• End date the job seeker's full-time work on the Customer Employment Status Update (EAES) screen, or
• Key '0' income against the last employer that the job seeker had, or
• Make sure that there are no outstanding previous reporting periods that have not been completed, or
• End date the 'other income' on the Other Income Summary (OINS) screen, see Recording and correcting employment income details

Once a customer is restored from a YBWS suspension period, the 26-week YBWS period ends. If they then return to work, they must advise, and normal Return to Work (RTW) provisions are applied. The customer's payment will not re-suspend YBS unless their employment services provider sends through a new second notification. See Scenario 5 on the Resources page.

Has the customer commenced full-time study today or in the past or will commence study in the future?

• Yes:
  • For student trained staff, assess customer's eligibility as a student. See Commencing or returning to study
  • For non-student trained staff, transfer customer to Youth and Students line to assess customer's eligibility as a student
• No, procedure ends here

Payment will be auto cancelled using reason FSD (Failed to supply documents) from the date the job seeker contacted Services Australia.

There should be no further action needed.

If for any reason the record is not auto-cancelled FSD, the Change of Circumstance activity will be changed to For Manual action. If this occurs the following process will need to be followed:

Select the Cease Employment - Change of Circumstance activity, and:

• include notes within the Notes tab advising:
  • the reason for cancellation, and
  • date the customer first contacted
• manually change the status on the Change of Circumstances activity to 'Completed'

Manually cancel the job seeker from the Benefit Action (BA) screen using cancellation reason 'FSD'. The customer is to be cancelled from the date they advised the agency they 'ceased employment'. Include the reason for cancelling on the BA screen as 'Failed to supply documents to support end of employment for YBWS job seeker' in the Notes: field and finalise the activity.

A manual DOC will need to be recorded confirming the reason the YBWS job seeker was cancelled from the date they advised they 'ceased employment' or became incapacitated, and that if the customer contacts at a later date with the required documentation, their income support payment cannot be restored and they will need to lodge a new claim.

Procedure ends here.

If a customer advises their work hours to have changed from full-time to part-time or casual, or they are on leave without pay (LWOP), use the Advise End of Employment service. The reason for ceasing work should be recorded as 'shortage of work' and proof must be provided.

Hours reduced to casual or part-time

Check the customer's hourly rate of pay and hours per week to decide if customers earnings are under the earnings threshold and they will be entitled to Youth Allowance (YA) or JobSeeker Payment (JSP), see Rates and Thresholds. If:

Yes, job seeker will be entitled to Income Support Payments (ISP) and can only be restored from date of notification:

• Key START into the Super Key
• Select the Verify Employment Separation workflow
• Select Employment Separation and Benefit Action, then select Start
• The Income Maintenance Period (IMP) screen will display
• On the Employer details table, select Add
• Complete the following:
  Date employment ceased: record details provided by customer
  Employer name: record details given by the customer. If the customer's hours reduced to casual or part-time, enter the date the hours changed in this field
  Source: select S: Employment Separation Certificate from the dropdown list
• Select Save
• Complete the fields:
  • Receipt Date: the date notified or date evidence provided (whichever is the earlier)
  • Channel
  • Service Reason: JSP or YAL
• Select Save
• Select Next
  • The Earnings (EANS) table will display
  • To change the employment income, select Edit against the employer and make the relevant updates, see Recording and correcting employment income details
• Select Next
  • The Other Income (OINS) screen will display
  • To update other income, see Verifying and recording other income on the Other Income (OIN) screen
• Select Next
  • The Benefit Action (BA) screen will display
• Select Add New and complete the following fields:
  • Benefit Type Code: field will pre-populate with the customer's Benefit type
  • Reason: OTH - Other
  • Benefit Action: RES - Restore
  • Date of Effect: will default to date of notification
  • Notes: add 'shortage of work'
• Select Save
• Select Assess and address any errors/warnings
• Finalise the transaction by selecting Assess again, then select Finish. Record details of the update
• Select Finalise to complete the transaction
• A transaction will be sent to their provider and customer will recommence mutual obligation requirements
• Procedure ends here

No, the earnings will continue to preclude the job seeker from ISP

• leave customer as YBWS suspended. Tell the customer that should their hours reduce further they may be entitled to a payment

Leave without Pay (LWOP)

The payment can be restored if the customer is prepared to meet their mutual obligation requirements while on leave.

Restore the customer's payment via the Verify Employment Separation workflow with a reason of 'Other'. The reason for the restoration must be documented (for example, customer is on leave without pay and is willing to meet mutual obligation requirements).

The payment can only be restored from the date the job seeker provided evidence or date they advised of employment ceasing (whichever is earlier). There are no backdating provisions.

A transaction will be sent to their provider and customer will recommence mutual obligation requirements.

If the customer indicates they are not prepared to look for work while they are on leave without pay, their payment should be cancelled as they are no longer qualified as a job seeker. See the References page for a link to Social Security (Administration) Act.

Cancel the payment from the date the job seeker started their LWOP period/ceased employment using the Verify Employment Separation workflow to correctly cancel the job seeker's payment with a reason of 'Other'. The reason for the cancelation must be documented (for example, customer has commenced leave without pay and is not willing to meet mutual obligations requirements).

In all instances, DOC the reason for the decision. For example, 'Customer reduced to casual/part time hours', or 'On LWOP'.

Procedure ends here.

Customers who have provided a valid medical certificate to support a temporary incapacity from work can be restored from SUS YBS. When restoring due to a temporary incapacity the Event Date is the same as the Unfit to work/study/participate from date unless it is a future date. If it is a future date, record the Event Date as today's date (the date the medical certificate is being recorded).

• Key START into the Super Key
• Select the Verify Employment Separation workflow
• Select Employment separation, Earnings (if required), Other Income (if required) and Benefit Action, then select Start
• The Income Maintenance Period (IMP) screen will display
• On the Employer details table, select Add icon
• Create employer details will display
• Complete the following:
  • Date employment ceased: record date employment changed
  • Employer name: record details provided by customer
  • Source: select S: Employment Separation Certificate from the dropdown list
  • Select Save
• Complete the fields:
  • Receipt Date: the same as the Unfit to work/study/participate from date unless it is a future date. If it is a future date, record the Receipt Date as today's date
  • Channel
  • Service Reason: JSP or YAL
• Select Save
• Select Next
• The Earnings (EANS) table will display
  • If end dating an employer, select Edit against the last employer and key in 'zero' from date last worked plus one day
• Select Next
• The Other Income (OINS) screen will display
• When updating other income, see Verifying and recording other income on the Other Income (OIN) screen
• Select Next
• The Benefit Action (BA) screen will display
  • Benefit Type Code: field will pre-populate with the customer's Benefit type
  • Reason: appropriate reason as advised by customer. For reason Injury/illness, use 'Other'
  • Benefit Action: RES - Restore
  • Date of Effect: - this should default to the same as the Unfit to work/study/participate from date unless it is a future date. If it is a future date, the Event Date will default to today's date
    Note: if date is not defaulting to the correct date and a manual date of event is required, see Table 5 on the Customer First tab
• Select Save
• Select Assess and address any errors/warnings
• Finalise the transaction by selecting Assess again, then select Finish. Record details of the update
• Select Finalise to complete the transaction

Once the payment has been restored the medical certificate will need to be coded, see Assessing and coding medical certificates for temporary incapacity exemptions.

Procedure ends here.

The job seeker or their employer must provide the agency with information/evidence on the cessation of their employment within 14 days of contact. See Employment Separation Certificate or Letter from employer, to determine if restoration of the payment will occur or if they must lodge a new claim.

Staff may be allocated a CoC activity via workload manager after initial notification of employment separation has been recorded. Staff must action SU001 or cancel payments FSD - Failed to supply documents by following the process below.

The evidence must include information on any leave or redundancy payments received by the customer on termination from the employer.

Note: evidence may be attached as a document in the Customer Tasks tab in the Cease Employment - Change of Circumstance activity. There may be instances where documents do not attach.

If documents are not attached, make sure a search for the document is undertaken in both the Upload documents service and via Customer First Third Party Information Summary (TPIS) screen on the customer's record.

The job seeker must provide a Centrelink medical certificate if they ceased employment due to becoming temporarily incapacitated. If a medical certificate has been supplied, go to Step 7.

Has the job seeker provided information/evidence within 14 days of contact?

• Yes, go to Step 2
• No, go to Step 5

Where the job seeker's employment has ceased due to no fault of their own, their income support payment can be restored.

If the reason for ceasing employment was the job seeker's fault, their income support payment will be cancelled. An unemployment failure should be generated if payment is reclaimed within 6 weeks of voluntarily leaving work or being dismissed due to misconduct.

Service Officers will need to decide to restore or cancel a job seeker's payment based on the following reasons:

• Shortage of work
• Unsuitability for the type of work
• Unsatisfactory work performance
• Misconduct as an employee
• Voluntarily ceased work
• Redundancy
• End of season or contract
• Injury/illness
• Other

Reasons that would be considered the job seeker's fault include:

• Unsatisfactory work performance
• Misconduct as an employee
• Voluntarily ceased work (this includes voluntarily leaving work to commencing study)
• Other (further investigation needed)

See Unemployment due to a voluntary act or misconduct.

Was the job seeker at fault for ceasing employment?

• Yes, go to Step 3
• No, and:
  • there is a temporary incapacity, go to Step 7
  • no temporary incapacity exists, go to Step 4

Where the reason for ceasing employment is the fault of the job seeker and, the reason for ceasing employment has been confirmed by evidence on the Employment Separation Certificate (SU001), or from other evidence provided, the payment is not to be restored.

An unemployment failure should be generated if payment is reclaimed within 6 weeks of voluntarily leaving work or being dismissed due to misconduct.

Cancelling the income support payment

Cancel the payment from the date the job seeker ceased employment using the Verify Employment Separation guided procedure to correctly cancel the job seeker's payment.

The evidence provided by the job seeker, or their employer must include information on any leave or redundancy payments received by the job seeker on termination from the employer. These payments are to be assessed and recorded on the Maintain screen in the guided procedure and applied under the existing Income Maintenance Period (IMP) rules.

Note: the Verify Employment Separation guided procedure may display the IMP leave types in a different order on the Review screen compared to the Income Maintenance Period Summary (IMPS) screen. The overall IMP calculated start and end period in the guided procedure will be calculated correctly and display as per the IMPS screen calculation for the start and end date of the applied IMP.

Finish the Verify Employment Separation guided procedure and include comments within the Notes tab of the Cease Employment - Change of Circumstance activity advising the reason for cancellation.

The job seeker's payment will auto-change from suspended to cancelled with the reason YBE. A cancellation advice will be issued to the job seeker.

Once this has occurred their income support payment cannot be restored, and the job seeker will have to lodge a new claim if they wish to claim an income support payment.

Advising the job seeker

Tell the job seeker their income support payment has been cancelled if the job seeker is not present make one genuine contact attempt. If the job seeker still requires an income support payment they must lodge a new claim.

The job seeker must be told that an unemployment preclusion period may apply if an unemployment failure has been committed due to voluntary unemployment or dismissal due to misconduct.

If the contact attempt is:

• successful or the job seeker is present, record discussion information within the Notes tab of the Cease Employment - Change of Circumstance activity
• unsuccessful, record this information within the Notes tab of the Cease Employment - Change of Circumstance activity

The customer can apply for a review of the cancellation decision. For more details about reviews and appeals, see Request for a Subject Matter Expert (SME) explanation or application for a formal review.

For more information on new claims, see:

• Claiming Youth Allowance (YA) (job seeker)
• Claiming JobSeeker Payment (JSP)

Procedures ends here.

Only restore the job seeker's payment:

• where the employment has ceased through no fault of the job seeker and
• evidence has been provided to confirm

See examples on the Resources page for further information.

Restore the job seeker's payment using the Verify Employment Separation guided procedure. The Verify Employment Separation guided procedure will default the restoration date to the earliest of the following:

• the date the job seeker provided evidence or
• the date they advised of employment ceasing

Due to a system limitation, if the Verify Employment Separation guided procedure was not run when the job seeker first advised they ceased employment, the date will default to today's date. This cannot be changed using the guided procedure. To restore the payment to an earlier date of event, see Table 5.

Run the Verify Employment Separation guided procedure:

• Employment Separation/Verification Details section:
  • Employer name: record details provided by customer
  • Date employment ceased: record the details provided by the customer
  • Source: select SU1 from the dropdown list
• Advise End of Employment section:
  • Reason for separation: select, appropriate reason as advised by customer. For reason Injury/illness, use 'Other'
  • Further Details of Separation
  • Action code: this will auto-populate based on reason recorded unless 'Other' is recorded for reason for separation. In these cases, the action code will have to be manually recorded. Note: valid values are RES for Restoration
  • Date of Effect: will default to date of notification
• Once coding is complete, select Finish to finalise the guided procedure, and include comments within the Notes tab of the Cease Employment - Change of Circumstances activity advising:
  • the reason for restoration, and
  • the date the customer first contacted

Any leave or redundancy payments received by the customer on termination from the employer are to be assessed, and recorded on the Maintain screen in the guided procedure and applied under the existing Income Maintenance Period (IMP) rules.

If the Cease Employment - Change of Circumstance activity has not been completed upon finalisation of the guided procedure, manually change the status on the Change of Circumstances activity to 'Completed'.

Any Centrepay deductions the job seeker had in place prior to commencing the 26-week suspension period and concession card entitlements will recommence.

Continuity dates - Existing continuous period on payment rules will apply to restorations. For example, if a customer is restored after being suspended for more than 13 weeks, continuity dates will be auto reset as the date payment recommenced.

Note: if the payment does not restore when expected after completing the guided procedure, the record will need to be checked to determine what is preventing the restoration from completing. Any incorrect information will need to be updated before the payment can be restored.

Some possible (but not limited to) reasons could include:

• End date the job seeker's full-time work on the Customer Employment Status Update (EAES) screen, or
• Key '0' income against the last employer that the job seeker had, or
• Make sure that there are no outstanding previous reporting periods that have not been completed, or
• End date the 'other income' on the Other Income Summary (OINS) screen, see Recording and correcting employment income details

Note: customers who turn 22 years during the YBS suspension period may not be able to be restored using the Verify Employment Separation guided procedure. See scenarios on the Resources page.

Once a customer is restored from a YBWS suspension period, the 26-week YBWS period ends. If they then return to work, they must advise, and normal Return to Work (RTW) provisions are applied. The customer's payment will not re-suspend YBS unless their employment services provider sends through a new second notification. See Scenario 5 on the Resources page.

Has the customer commenced full-time study today or in the past or will commence study in the future?

• Yes:
  • For student trained staff, assess customers eligibility as a student. See Commencing or returning to study
  • For non-student trained staff, transfer customer to Youth and Students line to assess customers eligibility as a student
• No, procedure ends here

Payment will be auto cancelled using reason FSD (Failed to supply documents) from the date the job seeker contacted Services Australia.

There should be no further action needed.

If for any reason the record is not auto-cancelled FSD, the Change of Circumstance activity will be changed to For Manual action. If this occurs the following process will need to be followed:

Select the Cease Employment - Change of Circumstance activity and:

• include notes within the Notes tab advising:
  • the reason for cancellation, and
  • date the customer first contacted

Manually cancel the job seeker from the Benefit Action (BA) screen using cancellation reason 'FSD'. The customer is to be cancelled from the date they advised the agency they 'ceased employment'. Include the reason for cancelling on the BA screen as 'Failed to supply documents to support end of employment for YBWS job seeker' in the Notes: field and finalise the activity.

A manual DOC will need to be recorded confirming the reason the YBWS job seeker was cancelled from the date they advised they 'ceased employment' or became incapacitated, and that if the customer contacts at a later date with the required documentation, their income support payment cannot be restored and they will need to lodge a new claim.

Procedure ends here.

If a customer advises their work hours to have changed from full-time to part-time or casual, or they are on leave without pay (LWOP), they should still use the 'Advise End of Employment service' option where possible. The reason for ceasing work should be recorded as 'shortage of work' and proof must be provided.

Hours reduced to casual or part-time

Check the customer's hourly rate of pay and hours per week to decide if customers earnings are under the earnings threshold and they will be entitled to Youth Allowance (YA) or JobSeeker Payment (JSP), see Rates and Thresholds. If:

• Yes, the earnings are under the threshold and the job seeker will be entitled to Income Support Payments (ISP)
  • Restore the customer's payment via the 'Verify Employment Separation' guided procedure with a reason of 'Other'. The reason for the restoration must be documented (for example, customer has reduced work hours)
  • In the Date employment ceased field, enter the date the customer's hours reduced to part-time or casual
  • The payment can only be restored from the date of notification. There are no backdating provisions if the job seeker advised their hours reduced to casual or part time
  • Once coding is complete, select Finish to finalise the guided procedure, and include comments within the Notes tab of the Cease Employment - Change of Circumstances activity advising:
    - the reason for restoration and
    - the date the customer first contacted
  • Once payment is restored a transaction will be sent to their provider
  • Procedure ends here
• No, the earnings will continue to preclude the job seeker from ISP
  • leave customer as YBWS suspended. Tell the customer that should their hours reduced further they may be entitled to a payment

Leave without Pay (LWOP)

The payment can be restored if the customer is prepared to meet their mutual obligation requirements while on leave.

Restore the customer's payment via the Verify Employment Separation guided procedure with a reason of 'Other'. The reason for the restoration must be documented (for example, customer is on leave without pay and is willing to meet mutual obligation requirements).

The payment can only be restored from the date of notification. There are no backdating provisions.

A transaction will be sent to their provider, and the customer will recommence mutual obligation requirements.

If the customer

Indicates they are not prepared to look for work while they are on LWOP, their payment should be cancelled as they are no longer qualified as a job seeker. See the References page for a link to Social Security (Administration) Act.

Cancel the payment from the date the job seeker started their LWOP period/ceased employment using the Verify Employment Separation guided procedure to correctly cancel the job seeker's payment with a reason of 'Other'. The reason for the cancelation must be documented (for example, customer has commenced leave without pay and is not willing to meet mutual obligations requirements).

In all instances, DOC the reason for the decision. For example, 'Customer reduced to casual/part time hours', or 'On LWOP'.

Procedure ends here.

Customers who have provided a valid medical certificate to support a temporary incapacity from work can be restored from SUS YBS. When restoring due to a temporary incapacity the Event Date is the same as the Unfit to work/study/participate from date unless it is a future date. If it is a future date, record the Event Date as today's date (the date the medical certificate is being recorded).

Note: payments cannot be backdated using the Verifying Employment Separation workflow in Process Direct. Restoration must be completed in Customer First.

In Customer First:

• Key the customers CRN in CRN field, select [Enter]
• Go to the Benefit Action (BA) screen:
  • Key the payment type as the type of benefit in the Svc Rsn field
  • Key the restoration (RES) in the Action field using restoration reason code 'YBS'
  • Press [Enter]
  • Date of Effect: the same as the Unfit to work/study/participate from date unless it is a future date. If it is a future date, record the Event Date as today's date
  • Complete the Source field and the date of receipt in the DOR field. The date of restoration and Date of Receipt (DOR) need to be the same
• Go to the Assessment Results (AR) screen and finalise the activity
• DOC the record with reasons for restoration

Once the payment has been restored the medical certificate will need to be recorded, see Assessing and coding medical certificates for temporary incapacity exemptions.

Procedure ends here.