Cancellation, suspension and rejection reason codes for Age Pension 065-03080010

Letter

Terms

12F – CLR

See also:

CMI – DVA

EPP – FLC

FOS – GWR

IMP – NIA

NPB – NTP

NZP – PPR

PTC – WUK

12F, 12P, AGC, AGE, AGL, AGR, AGS, AGT, ASS, CFP, CLE, CLR, CLR

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

12F

Earning preclude for 12 consecutive fortnights

CAN

A

Only restore if cancellation was due to an error and error is corrected.

If not, the customer will need to lodge a new claim.

See Employment income nil rate period.

12P

Partner earning preclude for 12 consecutive fortnights

CAN

A

Only restore if cancellation was due to an error and error is corrected.

If not, the customer will need to lodge a new claim.

AGC

DSS Age Pension paid by DVA

CAN

A

To be restored by the DVA Clearance Team (SCS) only.

AGE

Does not meet age requirements

REJ

A

AGL

Failed Agreement lodgement rules

REJ, CAN

M or A

CIS use only

Only restore if cancellation was due to an error and error is corrected.

AGR

Failed Agreement specific rules

REJ, CAN

M or A

CIS use only

Only restore if cancellation was due to an error and error is corrected.

AGS

Failed Agreement scope rules

REJ, CAN

M or A

CIS use only

Only restore if cancellation was due to an error and error is corrected.

AGT

Failed Agreement totalisation rules

REJ, CAN

M or A

CIS use only

Only restore if cancellation was due to an error and error is corrected.

ASS

Assets over limit

CAN, REJ

A

Only restore if cancellation is due to an error and the error has been corrected.

If REJ, see Initial contact about a decision and the review of decision process

Note: staff cannot restore REJ code.

CFP

Failed to claim a foreign payment

CAN, SUS

M or A

Centrelink International Services (CIS) use only. Non CIS users must transfer the customer to CIS

See Assisting customers to claim a foreign pension

CLE

Claim lodged early

REJ

M

CLR

Claimant request/Voluntary surrender

CAN

M

Customer needs to reclaim

See Restoration of Age Pension

CLR

Claimant request/Voluntary surrender - to be used where Age Pension claimant is also claiming pension deferred bonus, but employment income is likely to make pension bonus amount = $0. The customer has asked to withdraw the claim, but because it has been determined, it can't be withdrawn. To meet the customer's request and preserve their pension bonus entitlement, then the pension may be retrospectively rejected 'at customer request'.

REJ

M

If customer wants to claim a Pension Bonus with their Age Pension both claims must be made within a certain period. Refer to FIS if more information required.

See Initial contact by customers claiming Pension Bonus Payment (PBP)

Letter

Terms

CMI - DVA

See also:

12F - CLR

EPP - FLC

FOS - GWR

IMP - NIA

NPB - NTP

NZP - PPR

PTC - WUK

CMI, CMP, COM, CRV, DDI, DEA, DEL, DOS, DVA

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ can be reopened)

See Claiming and re-claiming Age Pension

CMI

Compensation settlement under investigation

SUS

M

To be restored by the Compensation Recovery Team only.

CMP

Precluded due to Compensation direct deductions

CAN, REJ

A

Only restore if cancellation is due to an error and error has been corrected.

COM

Compensation preclusion period

CAN, REJ

A

Cannot be restored. New claim required.

CRV

No reply to compliance review letter

CAN, SUS

M

To be restored by Compliance Officers only.

DDI

Failed to respond to Digital Declaration Intervention

CAN, SUS

A

If SUS, will be restored (auto) once the Current Earnings Confirmation review has been submitted and if customer is still eligible for AGE.

If CAN, restore only if customer contacts within 13 weeks of the date of cancellation notice issued and confirms or updates current employment income for customer and partner.

DEA

Death

CAN, REJ

A

See Undoing a death action. Should only be done in limited circumstances.

DEL

Delete record

CAN

M

Only restore if cancellation is due to an error and the error has been corrected - undeleting a record function is limited to DQU staff.

DOS

Departure/Absence overseas

CAN, SUS

M

To be restored by CIS after CAN/DOS.

DVA

Service Pension/Income support supplement

CAN

A

To be restored by the DVA Clearance Team (SCS) only.

See Income from Department of Veterans' Affairs (DVA)

Letter

Terms

EPP - FLC

See also:

12F - CLR

CMI - DVA

FOS - GWR

IMP - NIA

NPB - NTP

NZP - PPR

PTC - WUK

EPP, ESP, EXR, FAI, FAR, FCC, FLC

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

EPP

Partner extended employment suspension period

CAN, SUS

A

Can be restored if the customer contacts to request the restoration before the cancellation DOV.

See Restoration of Age Pension.

ESP

Extended employment suspension period

CAN, SUS

A

Can be restored if the customer contacts to request the restoration before the cancellation DOV.

See Restoration of Age Pension.

EXR

Exceeds income/assets thresholds due to foreign exchange rate processing

CAN

M

May be restored with gap in entitlement via MFU.

See Cancellation due to foreign exchange processing

FAI

Failed to attend interview

CAN, SUS

M or A

To restore only if attendance at interview is documented and coded.

FAR

Former resident left within 2 years

CAN, SUS

M or A

CIS use only

See Former resident provisions

FCC

Fail to claim compensation

CAN, SUS

M

To be restored by the Compensation Recovery Team Only.

FLC

Fail to return life certificate (IOB)

CAN, SUS

M

CIS use only

To restore only if return of life certificate is documented and coded.

Letter

Terms

FOS - GWR

See also:

12F - CLR

CMI - DVA

EPP - FLC

IMP - NIA

NPB - NTP

NZP - PPR

PTC - WUK

FOS, FPD, FRC, FRP, FRT, FSC, FSD, FSS, GWN, GWR

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

FOS

Failed to return overseas review

CAN

A

CIS use only

To restore only if return of overseas review is documented and coded.

FPD

Foreign pension direct deductions applied

CAN

A

CIS use only.

FRC

Fail to reply to correspondence

CAN, SUS, REJ

M or A

To restore only if reply to correspondence is documented and coded.

If REJ, see Request to reassess a rejected claim.

Note: staff cannot restore the REJ code.

FRP

Failed to report

CAN, REJ

A

If customer contacts within 13 weeks of the date the cancellation notice was issued and can supply all employment income details for the relevant entitlement periods.

If REJ, see Request to reassess a rejected claim.

Note: REJ code cannot be restored.

FRT

Fail to return trust and company correspondence

CAN, SUS

Auto or Manual

Manual suspension FRT only by a Complex Assessment Officer (CAO).

Restoration from FRT only by CAO.

For referral to CAO see Identifying and making suitable referrals to the Complex Assessment Officer (CAO)

FSC

Fail to return SITU certificate (IOB)

CAN, SUS

M

To restore only if return of SITU Certificate is documented and coded.

FSD

Fail to supply documents

REJ

M

For more information see Request to reassess a rejected claim

FSS

No reply to income stream review

CAN, SUS

A

For more information see:

• Income stream reviews
• Income stream customer reviews – account-based and market-linked income streams
• Income stream customer reviews - defined benefit or military invalidity pension income streams
• Income stream indexation review
• Review of income stream products with a residual capital value
• August income stream reviews

To restore only if the requested information has been provided and coded.

GWN

Customer gone overseas without notifying

CAN, SUS

M

Can restore where the return to Australia is during their portability period or within 13 weeks of the end of the maximum portability period.

GWR

Rent assistance portability review

CAN, SUS

M

Can restore where the return to Australia is during their portability period or within 13 weeks of the end of the maximum portability period.

Letter

Terms

IMP - NIA

See also:

12F - CLR

CMI - DVA

EPP - FLC

FOS - GWR

NPB - NTP

NZP - PPR

PTC - WUK

IMP, INC, INM, ITM, ITO, NAR, NAU, NIA

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

IMP

Customer in prison

CAN, SUS

M

See Prison admission process and claims during incarceration.

INC

Excess income

CAN, REJ

A

Only restore if cancellation is due to an error and the error has been corrected.

If REJ, see Initial contact about a decision and the review of a decision process.

Note: staff cannot restore the REJ code.

INM

Customer failed to contact after auto Income Management

CAN, SUS

A

Should only be restored if customer has had their assessment/allocation interview to discuss their expenses and priority needs.

ITM

One of a couple interstate transfer

CAN

M

Only restore if cancellation was due to an error and error is corrected.

ITO

Interstate transfer out

CAN

A

Only restore if cancellation was due to an error and error is corrected.

NAR

Not resident in Australia (Agreement)

CAN

M

CIS use only.

NAU

Not residing in Australia

CAN, REJ

A

Only restore if cancellation was due to an error and error is corrected.

NIA

Not located in Australia

CAN, REJ

A

Only restore if cancellation was due to an error and error is corrected.

Letter

Terms

NPB - NTP

See also:

12F - CLR

CMI - DVA

EPP - FLC

FOS - GWR

IMP - NIA

NZP - PPR

PTC - WUK

NPB, NPV, NRQ, NSR, NSV, NTB, NTC, NTP

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

NPB

Not permanently blind

CAN

M

See Assessing permanent blindness.

NPV

No permanent visa

CAN, REJ

A

CIS use only.

Only restore if cancellation was due to an error and error is corrected.

NRQ

Not residentially qualified

CAN, REJ

M

CIS use only.

Only restore if cancellation was due to an error and error is corrected.

See Australian residence requirements for payment

NSR

Not sufficient residence

CAN, REJ

A

CIS use only.

Only restore if cancellation was due to an error and error is corrected.

See Australian residence requirements for payment

NSV

Non-protected SCV holder

CAN, REJ

A

CIS use only.

Only restore if cancellation was due to an error and error is corrected.

NTB

Customer and partner fail to advise TFN

CAN

A

Can restore when authority is given or if cancellation was due to an error and error is corrected within 13 weeks of cancellation notice being issued.

NTC

Customer failed to advise TFN

CAN

A

Can restore when authority is given or if cancellation was due to an error and error is corrected within 13 weeks of cancellation notice being issued.

NTP

Partner failed to advise TFN

CAN

A

Can restore when authority is given or if cancellation was due to an error and error is corrected within 13 weeks of cancellation notice being issued.

Letter

Terms

NZP - PPR

See also:

12F- CLR

CMI - DVA

EPP - FLC

FOS - GWR

IMP - NIA

NPB - NTP

PTC - WUK

NZP, O26, OSU, OTH, PDD, PER, PEU, PLS, POI, POL, PPR

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

NZP

New Zealand agreement pensioner permanently overseas

CAN

A

CIS use only.

O26

Overseas 26 weeks

CAN, SUS

A

May be restored with a gap in payment under certain conditions, see Returning to Australia.

OSU

Overseas review unclaimed

CAN, SUS

A

Only restore if cancellation was due to an error and error is corrected.

OTH

Other reasons

CAN, SUS

M or A

OTH code should only be used in limited circumstances.

Check suspension DOC for more information to see if restoration is appropriate.

PDD

No payment destination details

CAN, SUS

A

Restore suspension only.

Only restore if cancellation is due to an error and the error has been corrected within 13 weeks of cancellation notice being issued.

PER

Fail to return entitlement review

CAN, SUS

M or A

To restore only if return of form is documented and coded or if cancellation is due to an error and the error has been corrected within 13 weeks of cancellation notice being issued.

PEU

Entitlement review returned unclaimed

CAN, SUS

A

Only restore if cancellation is due to an error and the error has been corrected.

PLS

Home Equity Access Scheme

CAN, REJ

A

To be restored by Home Equity Access Scheme National only.

POI

Proof of identity not provided

CAN

A

To be restored only if Identity Confirmation has been finalised.

If status is not confirmed, advise customer of any outstanding identity requirements as outlined in Identity Confirmation.

POL

No proof of life received

CAN, SUS

M or A

Compliance use only.

See Proof of Life interventions.

PPR

Proportional on zero months

CAN, SUS

M or A

CIS use only.

Only SUS can be restored CAN requires a new claim.

To restore only from date of return to Australia if portability period exceeded.

Letter

Terms

PTC - WUK

See also:

12F - CLR

CMI - DVA

EPP - FLC

FOS - GWR

IMP - NIA

NPB - NTP

NZP - PPR

PTC, RDC, RTA, VST, WUK

Reason Code

Description

Valid Action Codes

Initiation

Restoration

(does not apply to REJ. REJ cannot be restored)

See Claiming and re-claiming Age Pension

PTC

Agreement pension in non-qualifying country

CAN, SUS

M or A

CIS use only.

Can restore suspension where the return to Australia is during their portability period or within approx. 13 weeks of the end of the maximum portability period.

RDC

Returned direct credit payment

SUS

M or A

RTA

Return to Australia

CAN

M

Service Officers to restore when CAN/RTA record has been successfully transferred from Environment I to the domestic environment if within 13 weeks of cancellation notice being issued.

See Returning to Australia

SEA

Self Employment Allowance

CAN,REJ

VST

Voluntary surrender trust and company

CAN

A

Only restore if cancellation is due to an error and the error has been corrected within 13 weeks of cancellation notice being issued.

WUK

Whereabouts unknown

CAN, SUS

A

Restore suspension only. Note: if the customer's address details have not changed, but mail has been returned, proof of address details are required before restoration of payment can occur.

Only restore if cancellation is due to an error and the error has been corrected within 13 weeks of cancellation notice being issued.

See Return to sender (RTS) mail for Centrelink.