Temporary change of address to an aged care home for respite care 102-03010160

• If the customer has gone/or is going into approved respite care, go to Step 2
• If the customer has returned home from approved respite care, see Table 2

Check the customer's record for verification including scanned documents.

Has verification been provided that the customer has entered approved respite care?

• Yes, go to Step 4
• No, go to Step 3

The aged care home will usually provide a statement. If a customer does not have a statement from the home it is necessary to verify:

• the date of admission and expected discharge and
• that the home will receive the respite care supplement for the customer

This can be confirmed by contacting the aged care home by telephone.

Has required information about respite care been verified from a statement or phone call to provider?

• Yes, and customer has entered:
• approved respite care, go to Step 4
• non approved respite care, see Temporary accommodation and Rent Assistance (RA)
• No,
• evidence will need to be requested under change in circumstance
• go to Requesting information (CLK)
• Procedure ends here until evidence received

• Yes, go to Step 5
• No, go to Step 6

Is the member of the couple who has entered the approved respite care likely to remain in that care for at least 14 consecutive days?

• Yes,
• see Customer is separated from their partner due to respite care to complete updates for illness separated couple
• procedure ends here
• No, the customer cannot be considered a member of a respite care couple. Go to Step 6

Note: a customer in approved respite care is eligible for the respite supplement from the date of entry/admission but not for the date of discharge from care. See Legislation.

Respite care fees do not meet the definition of rent under the Social Security Act 1991, (irrespective if paid to an approved home or not).

Customers who received RA for their principal home before going into respite can continue to receive RA for the first 52 days.

The Accommodation Circumstances (AC) screen does not need to be recorded for temporary changes in address. For possible entitlement to RA, see Completing the Accommodation Details (AC) screen and assessing Rent Assistance (RA).

Run the Change in Contact Details workflow to update the Address or go to the Address Details (AD) screen and complete the following fields as per customer's circumstances. Note: field help '?' is available.

• Address Type: code 'TEM' - Temporary
• Is RA being claimed on this address?: code 'N'
• Address Start Date: code the date the customer went into respite
• Address End Date: code the date the customer expects to return home
• Address details:
• Use Rapid Addressing to code Suburb or postcode: and Street address: fields
• for manual coding of the Address Details (AD) screen see Changing address (CLK)
• Make Partner the Same: code 'Y' or 'N'
• any other fields if they apply
• update the Source:, DOR:, and Action: fields

Note: if the customer is under Age Pension age and not receiving Disability Support Pension (DSP), see Claiming Disability Support Pension (DSP).

If the customer is current on Jobseeker Payment (JSP) and enters a residential aged care facility, regardless of whether the customer has lodged medical evidence or not, Service Officers must refer to Request an Employment Services Assessment (ESAt) for specific instructions on how to request an ESAt for this customer.

If the person entering respite care:

• is a care receiver for Carer Payment or Carer Allowance, the absence needs to be recorded on the Absences Details (ABSN) screen
• is currently in receipt of Carer Payment or Carer Allowance, confirm that they are still entitled to this payment
• See Temporary Cessation of Care (respite) provisions for Carer Payment (CP) and Carer Allowance (CA)
• Procedure ends here

If partnered, the customer will no longer be entitled to the respite care couple rate of payment. (The single rate of payment under the partnered income and assets test rules) Go to the Marital Status (MS) screen and record a line with the following details:

• In the Marital Status: field use the same code as previously stated
• Code the Event Date: field as the date the customer returned home
• Do not code anything in the Qualifier: field. (Make sure it is left blank)

Go to the Address Details Summary (ADS) screen. If the date the customer left respite care is different to the address End Date, select the TEM address line and record the end date as the date the customer left respite care.

If someone else is receiving CA or CP for the care provided to the customer, the return from absence needs to be recorded on the Absences Details (ABSN) screen. See Temporary Cessation of Care (respite) provisions for Carer Payment (CP) and Carer Allowance (CA) for more information.

Was the customer paid the transitional rate of pension before entering respite care? Note: if unsure, see the Grandfathering Summary (GFS) screen.

• Yes, go to Step 2
• No, go to Step 5

Was the customer paid the transitional rate of pension during the period of respite care?

• Yes, go to Step 3
• No, go to Step 4

Customer remains eligible to be paid under transitional rate until they are no worse off under the income and asset test from 20 September 2009. The system will automatically complete a rate comparison of the transitional rate with the new rate.

Go to Step 5

If customer lost their transitional status solely due to being paid the single rate whilst in approved respite care, they are entitled to be considered for the transitional rate upon returning home.

• If the transitional rate of pension would be higher than the new rate, manual coding is required via the Grandfathering Summary (GFS) screen
• Send a request to the Policy Helpdesk using the online enquiry form. The Resources page has a link to the proforma. The helpdesk will advise whether the customer is entitled to be considered for the transitional rate and whether manual coding is required
• If manual coding is required, the Policy Helpdesk will provide details of the Area Contact who has authorisation to update the GFS and Grandfathering Details (GFD) screens. The Group: field will be coded with 'TRN' and the Reason: field coded as 'MTP' to pay transitional rate

Procedure ends here.

Finalise activity via the Assessment Results (AR) screen.

Finalise review recorded to follow up customer's return.

Record details on a DOC.