Money you owe option online 133-04110000

The Money you owe service allows customers to view and update details relating to their Centrelink debts.

Customers can:

• view:
• outstanding debt amounts, debts that have been temporarily written off and repayments
• debts repaid in the past 2 years
• a current repayment arrangement
• current withholdings arrangements
• interest charge balances
• recovery fees
• set up a repayment arrangement via credit or debit card, direct debit, BPAY® or Post Billpay
• make changes to:
• cash and voluntary payment arrangements
• bank account details for direct debit payments
• a repayment arrangement
• withholding arrangements
• miss an overdue repayment
• cease some payment arrangements
• stop or delay a payment arrangement due to a disaster/emergency or hardship event

To access this service, customers need to create a myGov account and link their Centrelink online account to it. Customers can use this service to make payments through an outstanding task, if the customer is eligible.

They can access the task from:

• their Centrelink online account, or
• the Express Plus Centrelink mobile app

Customers may still need to take action, even if there is no task shown.

Staff can view the outstanding task in Customer First using Customer Online View.

Go to the Resources page for further information on eligibility rules and debt task examples.

Centrelink online accounts

Customers can access the service from their homepage by selecting:

• Favourite services > Money you owe, or
• Menu > Payments and claims > Manage payments > Money you owe

Go to online guide, Centrelink online account help - Manage the money you owe online.

Express Plus Centrelink mobile app

Customers can access the service from their home screen by selecting the:

• More icon > Money you owe

Go to online guide, Express Plus Centrelink mobile app help - Manage the money you owe.