ABSTUDY Claiming Tool process 010-02010040
Expand allThis document outlines the process for completing a claim via the ABSTUDY Claiming Tool (ACT).
When to use the ABSTUDY Claiming Tool (ACT)
Use the ACT:
- to record verbal claims from applicants claiming ABSTUDY:
- Schooling A
- Schooling B
- Incidentals Allowance only for secondary level study
- Pensioner Education Supplement
- when an applicant or parent/guardian wants to provide additional information to continue a previously started ACT claim
Issue the relevant paper claim to applicants unable to claim via the ACT
For all other claims, see Claiming ABSTUDY.
Lodging the verbal claim and supporting documents
The applicant is offered a Verbal Declaration when the ACT is completed. Where the applicant declines to accept this offer, they are required to submit a signed Customer Declaration Form (CDF). The CDF and any supporting documents can be lodged using any of the following options:
Online - using the Upload documents service- Fax - see Processing Services details for: ABSTUDY and ABSTUDY PES
- Post - via a reply paid envelope or by posting to Services Australia. See Processing Services details for: ABSTUDY and ABSTUDY PES
- In person - at a service centre, or in remote areas, with a Centrelink field officer
The Resources page contains links to forms, phone us, a list of Frequently Asked Questions (FAQs), and information about documents required to support the ABSTUDY claim process.