Assistance for Isolated Children (AIC) Scheme transfers to another payment 010-03020110

Has the customer ceased studying?

• Yes, go to Step 2
• No, go to Step 3

If the customer:

• wishes to receive Youth Allowance (YA) as a job seeker, see Youth Allowance (job seeker)
• wishes to receive YA or ABSTUDY as a Australian Apprentice, see Initial contact with students or Australian Apprentices claiming Youth Allowance (YA)
• has an illness, injury or disability, they may be qualified for Disability Support Pension (DSP), see Initial contact by a customer who is ill, injured or has a disability

Procedure ends here.

If the student's parent is also receiving FTB for them, the transfer from AIC to another payment may not be financially beneficial for the family and can result in an AIC debt if AIC term-in-advance payments are being made. It is recommended that the student should consult with the AIC and FTB applicant(s) before deciding to claim another payment.

• If the payment is ABSTUDY, go to Step 4
• If the payment is Youth Allowance (YA), see Step 1 in the Transfer process from AIC Scheme to other payments table
• If the payment is a non Centrelink payment, see Step 4 in the Transfer process from AIC Scheme to other payments table

Has a Claim for ABSTUDY (SY019) been completed or if the student has a Centrelink record, have they contacted Services Australia to claim ABSTUDY through the simplified claiming process?

• Yes, go to Step 5
• No, advise the student of the option to claim ABSTUDY (using the simplified claiming process) by phoning Services Australia on 1800 132 317. If this is not appropriate, issue a claim form. See Claiming ABSTUDY for assistance if required. Go to Step 5

Students may need help to complete the ABSTUDY claims and forms.

When the claim form is received in the Service Centre, check the form and forward to the ABSTUDY Smart Centre who will assess the claim. Look up local Processing Services details for: ABSTUDY.

For cases transferring to ABSTUDY there are special Identity requirements. See Alternative Identity.

• If the ABSTUDY claim (SY019) is being forwarded to the ABSTUDY Smart Centre, record details on a DOC. Procedure ends here
• ABSTUDY Smart Centre, go to Step 6

For ABSTUDY Smart Centre staff only

• Processing the ABSTUDY claim will automatically cancel the Assistance for Isolated Children (AIC) Scheme claim and raise a debt for any amount overpaid
• The cancellation of the AIC claim will be displayed on the Assessment Results (AR) screen (AIC EIC CAN-NAC)
• Process the Claim for ABSTUDY (SY019)

Procedure ends here.

For cases transferring to YA the claimant will need to meet YA Identity requirements. For more information see Identity Confirmation information.

Has a claim for Youth Allowance (SY001) been completed and checked?

• Yes, go to Step 3
• No, go to Step 2

Advise the claimant about making their claim using the online account facility or if appropriate, issue the claim form. See Initial contact with students or Australian Apprentices claiming Youth Allowance (YA).

Customers may need help to complete the YA claims and forms.

When the claim is returned, check it for completeness and pass to the Service Officer for assessment.

• Processing the Youth Allowance (YA) will automatically cancel the Assistance for Isolated Children (AIC) Scheme claim and raise a debt for any amount overpaid
• The cancellation of the AIC clam will be displayed on the Assessment Results (AR) screen (AIC EIC CAN-NAC)
• Assess the YA claim:
• for students or Australian Apprentices (apprentice or trainee) claiming Youth Allowance (YA), see Assessing Youth Allowance (YA) (students) claims
• for trainees or job seekers claiming Youth Allowance (YA), see Assessing Youth Allowance (YA) (trainees) claims and forms

Procedure ends here.

Is the applicant or student receiving other Australian Government Assistance which affects eligibility for AIC?

Examples: other Australian Government education and training assistance such as the Veterans' Children Education Scheme (VCES). An applicant receiving Second Home Allowance (SHA) would not remain eligible for this payment in respect of a second home for which Rent Assistance from the Australian Government or a First Home Owners Grant (or state/territory first home owner assistance) has been received.

• Yes, cancel the Assistance for Isolated Children (AIC) Scheme payment by going to the Benefit Action (BA) screen in the ISS system. Record details on a DOC
• No, the applicant or partner continues to be entitled to receive Family Tax Benefit, Carer Allowance or Double Orphan Pension for the student or any other dependant. Record details of the payment on a DOC