Skip to navigation Skip to content

Death of an applicant for Assistance for Isolated Children (AIC) 010-26010741

This page contains the steps to take to when the applicant for an Assistance for Isolated Children (AIC) student has passed away.

Death of an applicant for an AIC student

Step	Action
1	Applicant's death confirmed + Read more ... When a person contacts to advise the death of an applicant, the death must be confirmed. Note: Service Officers must check the record of the applicant to make sure the death action has been completed. If the death action has been completed on the applicant's record, the death action will create a Manual Follow-up (MFU) on the AIC student's record. Has the death action already been completed on the applicant's record? Yes, go to Step 2 No, see Centrelink - Notification, confirming and recording a death and follow the process outlined. If the death has now: been actioned, go to Step 2 not been actioned, no further action can be taken until the death has been completed on the applicant's record. Procedure ends here
2	Cancelling AIC + Read more ... To cancel the AIC payment on the student's record: select the DEA MFU with keyword PTRAPPDE from the Activity List (AL) screen go to the Assessment Results (AR) screen finalise the activity the AIC payment should display as cancelled ADE - Death of applicant record details on a DOC Has an overpayment occurred? Yes, go to Step 3 No, go to Step 6
3	Determine payment date + Read more ... Go to the payment summary (PS) screen and note the: last released payment type date the payment was released payment entitlement period Was the death of the applicant after the latest payment release date? Yes, go to Step 4 No, go to Step 5
4	Payment released before the applicant’s death + Read more ... If an AIC payment was issued before the applicant's death, the new applicant can receive the remaining AIC assistance for that year. When the new applicant lodges an AIC claim, the entitlement starts the day after the released payment's period ends. The previous applicant was entitled to receive the complete payment that was released before the death. The generated debt shell will need to be finalised as 'no debt': Select the relevant Debt ID from the Activity List (AL) screen Go to the Modify/Assess Debt (OPMA) screen and update the following fields: Calculated Amount $: key '0.00' FND Reason: key NDC (No debt calculated) Press Continue The Assessment Finalisation (OPAF) screen will display and update the following field: Finished?: key 'Y' Press Continue Record details on a DOC Go to Step 6.
5	Payment released after the applicant's death + Read more ... If an AIC payment was issued after the applicant's death, the complete payment must be raised as a debt to allow the entitlement to be distributed to the new applicant. To make sure full entitlement is paid to the new applicant, staff must manually cancel or reject the AIC from the first date in the entitlement period. This will allow the future AIC claim to be granted from this date and all arrears to be released to the new applicant. For a student who is a: continuing student, cancel the AIC: Reason: key OTH - Other Effect Date: key the entitlement period start date see Cancellation or suspension of Assistance for Isolated Children (AIC) non-continuing student, reject the AIC: Reason: key OTH - Other Effect Date: key the entitlement period start date see Rejecting an Assistance for Isolated Children (AIC) claim Has the activity created a debt shell? Yes, for: debt trained staff, complete the debt raising process end to end. Go to Step 6 non-debt trained staff, go to Step 6 No, go to Step 6
6	Surviving partner + Read more ... The surviving parent or guardian may qualify to receive the outstanding entitlements for the year. However, a new claim for AIC must be lodged and all eligibility requirements must be satisfied for payment to occur. Did the applicant have a surviving partner? Yes, and the surviving partner has assumed responsibility, and: has claimed AIC as an applicant for the student, see Processing an Assistance for Isolated Children (AIC) claim. Procedure ends here has not claimed AIC as an applicant for the student, go to Step 7 No: Determine who now has responsibility for the student, See Determining who can be the applicant for the Assistance for Isolated Children (AIC), and Determine the principal family home location, noting the continuity of schooling concession may apply in some cases The new applicant must lodge a new claim, see Initial contact with customers and completing a claim for Assistance for Isolated Children (AIC) Procedure ends here
7	Contacting the surviving partner + Read more ... Make genuine attempts to contact the surviving partner. If contact is successful: offer the services of a social worker at any time during contact invite the surviving partner to claim for AIC as an applicant for the student, see Assistance for Isolated Children (AIC) eligibility if the surviving partner wishes to claim: - send a claim form (if required), and - record an intent to claim, see Intent to claim and vulnerable customers unsuccessful: send a Q164 request to contact letter to the surviving partner Record the details on a DOC. Procedure ends here.