Applicants for permanent residency eligibility for Medicare 011-44020000

This document explains Medicare eligibility for customers who have lodged an application for permanent residency or a protection visa with the Department of Home Affairs.

Step	Action
1	Documents needed to enrol Customers must provide all the following documents for each person listed on the Medicare enrolment form (MS004) or listed in their Digital Medicare Enrolment (DME) or Digital Medicare Extension (DMX) application: Current passport or valid ImmiCard Proof of a valid visa with permission to work: if the customer has not provided proof of a valid visa with the enrolment application, Service Officers can use the VEVO check as proof Proof from the Department of Home Affairs that they have applied for permanent residency. Evidence must include the: application ID visa subclass applied for, and date of lodgement of visa application (this can be accepted when sent from a Migration Agent) Note: if the customer supplies a bridging visa letter which includes the visa subclass applied for and the application ID, the customer's date of visa application can be confirmed through: VEVO or Electronic data from the Department of Home Affairs (DIAC) link Service Officers must use the information from VEVO if the information from the DIAC link and VEVO do not match. For example, if the DIAC link indicates that the visa has been refused but VEVO indicates that the visa has been lodged, use the information from VEVO. If unsure, Service Officers must contact Medicare and Aged Care - Local Peer Support (LPS) for support. Service Officers must not save customer documents and letters to their desktop or personal H: drive. If the: customer does not have permission to work, go to Step 4 MS004 is incomplete or documents are missing, Service Officers must request details. See Medicare eligibility and enrolments request for information DME/DMX application documents are incorrect or missing, Service Officers must request details. See Digital Medicare Enrolments and Extensions in the MEE Portal
2	Document Verification Service (DVS) To verify documents for enrolments, see Identity verification for Medicare enrolments and re-enrolments in the Medicare Document Verification Service (DVS) Portal. Note: if a customer submits a DME/DMX application, DVS is completed in the MEE Portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.
3	VEVO Service Officers must complete a Visa Entitlement Verification Online (VEVO) check for all customers listed on the MS004 form. If the customer has submitted their enrolment through DME/DMX application application, see Digital Medicare Enrolments and Extensions in the MEE Portal. Does the VEVO check confirm the customer is onshore? Yes, proceed with the assessment of the enrolment application No, customer is offshore: reject the enrolment application, and send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health procedure ends here
4	Customer does not have permission to work If a customer does not have permission to work, they must provide evidence of a relationship to a child, partner, or parent that resides in Australia and is either: an Australian citizen a permanent resident of Australia, or a New Zealand citizen that lives in Australia Service Officers do not have permission to access customer records to confirm the eligibility of the: Australian citizen permanent resident of Australia, or New Zealand citizen that lives in Australia Service Officers must record the relationship documents in CDMS. If relationship documents have been supplied with a previous enrolment application and recorded in CDMS under eligibility documents, relationship documents are not required to be re-supplied. Note: if only one member in the family has permission to work, only that member can enrol in Medicare if there is a dash (-) in entitlement (DIAC link) when enrolling a customer and VEVO states permission to work, continue the enrolment process as VEVO has the most current details from the Department of Home Affairs Service Officers do not have permission to access customer records to confirm the eligibility of the child, partner or parent
5	Register the customer and enter the entitlement details Register the customer for Medicare using the entitlement details below and record all documents provided in CDMS. To enrol the customer under applicant for permanent residency: Entitlement Type - Conditional Migrant Country of relevance - previous country of residence before arriving in Australia Start Date - use the date the customer: lodged their visa application (if the visa application was lodged onshore), or entered Australia to live (if the visa application was lodged offshore) End Date - 12 months from the start date End reason - entitlement ceased When keying the entitlement end date of 12 months, only the year needs to change. For example, a start date of 01/01/2023 would mean the end date is keyed as 01/01/2024. If the entitlement end date is close to expiry (less than 31 days from the date of processing), the entitlement can be manually extended for 12 months from date of processing. Note: if a customer has requested judicial review (through courts) or Ministerial Intervention following a refused visa, they are not eligible for Medicare. See Table 3 > Step 7 for more information.
6	Record each customer's eligibility documents Service Officers must key all required eligibility documents provided under each customer's Entitlement tab in CDMS. See the Resources page in Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS). Select Documents tab Select or key the details of each of the customer's eligibility documents: Eligibility Document (mandatory) Residency Document (if applicable) Reference Text - number or text of the document (mandatory) Reference Date (mandatory) Select Add Repeat above to key all documents provided separately See Document types for Medicare eligibility and enrolment for document details to be recorded in CDMS.
7	Issue the Medicare card After the entitlement has updated: Select Group tab - Group Details tab on Amend Medicare Card Details screen will show Select Name/Address tab Confirm the Group mailing address is correct Select Card Request tab Confirm the: Group Eligibility Start Date is correct Group Eligibility End Date is correct Tick the required checkbox to request: Replace Current Card, and Duplicate Replacement Card, if required Select: Replacement Reason - Card Information is Outdated Card Request Source - Medicare Enrolment Form Select Validate, Update to finalise the enrolment transaction See Medicare cards.
8	Change of name on an interim Medicare card Customers must provide their change of name documents. For an initial enrolment when the customer's name differs between the passport and visa: Search for the name recorded with the Department of Home Affairs Link the customer to their Department of Home Affairs record (DIAC link). See Table 6 When the DIAC link is complete, change the customer's name (to the passport or change of name document) Any changes from the Department of Home Affairs updates in CDMS. If there is no DIAC link, the customer's name may be changed once the initial enrolment has been completed. For a previously enrolled customer, change the customer's name if they are currently enrolled under the name held by the Department of Home Affairs. For details about acceptable change of name documents see Change legal name on Medicare record.

Applicant for a permanent protection visa

Table 2: this table describes how to enrol or extend a customer as an applicant for a permanent protection visa (866) entitlement in CDMS.

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Step	Action
1	Documents needed to enrol Customers must provide all the following documents for each person listed on the Medicare enrolment form (MS004) or listed in their Digital Medicare Enrolment (DME) or Digital Medicare Extension (DMX) application: Current passport or valid ImmiCard Proof of valid visa with permission to work if the customer has not provided proof of a valid visa with the enrolment application, Service Officers can use the VEVO check as proof Proof from the Department of Home Affairs they have applied for permanent protection. Evidence must include the: application ID visa subclass applied for, and date of lodgement of visa application (this can be accepted when sent from a Migration Agent) Note: if the customer supplies a bridging visa letter which includes details regarding the visa subclass applied for and the application ID, the customer's date of visa application can be confirmed through: VEVO or Electronic data from the Department of Home Affairs (DIAC) link Service Officers must use the information from VEVO if the information from DIAC link and VEVO do not match. For example, if the DIAC link indicates that the visa has been refused but VEVO indicates that the visa has been lodged, use the information from VEVO. If unsure, Service Officers must contact Medicare and Aged Care - Local Peer Support (LPS) for support. For refugees who do not have photo ID Refugee customers who do not have photo identification can provide a statement by an authorised referee. It must include the: customer's full name customer's date of birth referee's relationship to the customer, and length of time the referee has known the customer A referee may be a: case/social worker minister of religion police officer, or member of the legal profession This only applies to applicants or holders of permanent protection visas. All other enrolments must provide photo identification. Service Officers must not save customer documents and letters to their desktop or personal H: drive. If the: MS004 is incomplete or documents are missing, Service Officers must request details. See Medicare eligibility and enrolments request for information DME/DMX application documents are incorrect or missing, Service Officers must request details. See Digital Medicare Enrolments and Extensions in the MEE Portal
2	Document Verification Service (DVS) To verify documents for enrolments, see Identity verification for Medicare enrolments and re-enrolments in the Medicare Document Verification Service (DVS) Portal. Note: if a customer submits a DME/DMX application, DVS is completed in the MEE Portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.
3	VEVO Service Officers must complete a VEVO check for all customers listed on the MS004 form. If the customer has submitted their enrolment through DME/DMX application, see Digital Medicare Enrolments and Extensions in the MEE Portal. Does the VEVO check confirm the customer is onshore? Yes, proceed with the assessment of the enrolment application No, customer is offshore: reject the enrolment application, and send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health procedure ends here
4	Customer does not have permission to work If a customer does not have permission to work, they must provide evidence of a relationship to a child, partner, or parent that resides in Australia and is either: an Australian citizen a permanent resident of Australia, or a New Zealand citizen that lives in Australia Service Officers do not have permission to access other customer records to confirm the eligibility of the: Australian citizen permanent resident of Australia New Zealand citizen that lives in Australia, or Record the relationship documents in CDMS. If relationship documents have been supplied with a previous enrolment application and recorded in CDMS under eligibility documents, relationship documents are not required to be re-supplied. Note: if only one member in the family has permission to work, only that member can enrol in Medicare if there is a dash (-) in entitlement (DIAC link) when enrolling a customer and VEVO states permission to work, continue the enrolment process as VEVO contains the most current details from the Department of Home Affairs
5	Register the customer and enter the entitlement details Register the customer for Medicare using the entitlement details below and record all documents provided in CDMS. To enrol the customer as an applicant for permanent protection: Entitlement Type - Application for Permanent Protection (866 visa) Country of relevance - previous country of residence before arriving in Australia Start Date - use the date that the visa application was lodged in Australia with the Department of Home Affairs End Date - 12 months from the start date End reason - entitlement ceased The Resources page has an allowable extension period table. When keying the entitlement end date of 12 months, only the year needs to change. For example, a start date of 01/01/2023 would mean the end date is keyed as 01/01/2024. If the entitlement end date is close to expiry (less than 31 days from the date of processing), the entitlement can be manually extended for 6 months from date of processing. Note: if an application for a protection visa is refused by the Department of Home Affairs before the customer lodges their enrolment application to enrol with Medicare, the customer: must supply all documents required to enrol must provide evidence of a valid appeal lodged with the Administrative Review Tribunal (ART) dated within the last 12 months start date is the date the visa application for permanent protection was lodged in Australia end date is 12 months from date of processing end reason is entitlement ceased
6	Record each customer's eligibility documents Service Officers must key all required eligibility documents provided under customer's Entitlement tab in CDMS. See the Resources page in Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS). Select Documents tab Select or key the details of each of the customer's eligibility documents: Eligibility Document (mandatory) Reference Text - number or text of the document (mandatory) Reference Date (mandatory) Select Add Repeat above to enter all documents provided separately See Document types for Medicare eligibility and enrolment for document details to be recorded in CDMS.
7	Issue the Medicare card After the entitlement has updated: Select Group tab - Group Details tab on Amend Medicare Card Details screen will show Select Name/Address tab Confirm the Group mailing address is correct Select Card Request tab Confirm the: Group Eligibility Start Date is correct Group Eligibility End Date is correct Tick the required checkbox to request: Replace Current Card, and Duplicate Replacement Card, if required Select: Replacement Reason - Card Information is Outdated Card Request Source - Medicare Enrolment Form Select Validate, Update to finalise the enrolment transaction See Medicare cards.
8	Change of name on an interim Medicare card Customers must provide change of name documents. For an initial enrolment when the customer's name differs between the passport and visa: Search for the name recorded with the Department of Home Affairs Link the customer to their Department of Home Affairs record (DIAC link). See Table 6 When the DIAC link is complete, change the customer's name to the passport or change of name document All changes from the Department of Home Affairs update in CDMS. If there is no DIAC link, the customer's name can be changed once the initial enrolment has been completed. For a previously enrolled customer, change the customer's name if they are currently enrolled under the name held by the Department of Home Affairs. See Change legal name on Medicare record.

Appealing a visa refusal

Table 3: this table describes document and eligibility requirements for a customer who has appealed the Department of Home Affairs' decision to refuse their visa application.

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Step	Action
1	Determine the appeal pathway A customer may have a refused visa decision being reviewed through one of the following pathways: Administrative Review Tribunal (ART) Judicial Review (JR) (for example: notice of filing, court documents) Ministerial Intervention (MI) What evidence of appeal has the customer provided? ART The customer has provided evidence of an ART appeal. Go to Step 2. Judicial review or Ministerial Intervention The customer has provided judicial review or Ministerial Intervention documents. Judicial review and Ministerial Intervention do not support Medicare eligibility. Go to Step 7. No evidence provided Request evidence from the customer. Service Officers must attempt to contact the customer to ask for evidence of a current appeal with ART: If they do not have any, advise them to contact the ART to request evidence of their appeal Do not escalate unless there are extenuating circumstances If unable to contact the customer: Send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health See Table 2 in Medicare eligibility and enrolments request for information. Procedure ends here
2	ART evidence and documents required Customers must provide all the following documents for each person listed on the Medicare enrolment form (MS004) or listed in their Digital Medicare Enrolment (DME) or Digital Medicare Extension (DMX) application: Current passport or ImmiCard Proof of valid visa with permission to work If the customer has not provided proof of a valid visa with the enrolment application, Service Officers can use the VEVO check as proof If the customer's visa does not give them permission to work, they may still be eligible for Medicare. See the Background page for more details Evidence of a current ART appeal, dated within the last 12 months: an ART letter dated within the last 12 months other ART documentation confirming the appeal remains active The customer must be appealing the refusal of a Medicare-eligible visa category to be eligible for Medicare during the appeals process. A Department of Home Affairs notice for the refused visa must be supplied if the visa subclass is not listed on the customer's: bridging visa notice, or appeals documentation If the customer's expired identity document: can be verified in Document Verification Service (DVS) proceed with the application, or was previously recorded in CDMS but cannot be verified in Document Verification Service (DVS), the customer can supply a current Australian driver's licence See Expired Identity documents on the Background page Is the ART evidence dated within the last 12 months? Yes, go to Step 3 No, see below Request updated evidence from the customer. Service Officers must attempt to contact the customer to ask for evidence of a current appeal with ART: If they do not have any, advise them to contact the ART to request evidence of their appeal Do not escalate unless there are extenuating circumstances If unable to contact the customer: send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health see Table 2 in Medicare eligibility and enrolments request for information. Procedure ends here See Escalation process for Medicare Eligibility and Child Dental Benefits Schedule (CDBS) if there are extenuating circumstances that prevent the customer from providing additional evidence to confirm they have an ongoing appeal of their visa refusal with the ART.
3	Check documents provided Has the customer provided all the required documents? Yes, go to Step 4 No, request the required documents from the customer. If the customer has: not lodged an appeal the customer is ineligible for Medicare. Procedure ends here lodged an appeal by seeking judicial review (for example, notice of filing or court documents) or Ministerial Intervention, they are not eligible for Medicare. Go to Step 7 lodged an appeal but cannot provide evidence due to extenuating circumstances, see Escalation process for Medicare Eligibility and Child Dental Benefits Schedule (CDBS)
4	Document Verification Service (DVS) To verify documents for enrolments, see Identity verification for Medicare enrolments and re-enrolments in the Medicare Document Verification Service (DVS) Portal. Note: if a customer submits a Digital Medicare Enrolment (DME) or Digital Medicare Extension (DMX) application, DVS is completed in the MEE Portal. See Digital Medicare Enrolments and Extensions in the MEE Portal
5	VEVO check result for a refused visa Service Officers must complete a VEVO check for all customers listed on the Medicare enrolment (MS004) form. A customer's VEVO check result will show a 'No' answer to the 'Applicant for Permanent Residency' question when their Permanent Residency visa application has been refused. VEVO also shows if the customer has permission to work. If the VEVO check confirms the customer is: onshore, go to Step 6 offshore: reject the enrolment application, and send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health procedure ends here
6	Assess entitlement If a customer is currently at judicial review or Ministerial Intervention, they are not eligible for Medicare. If the customer has provided evidence of judicial review (notice of filing or court documents) or ministerial intervention, go to Step 7. New enrolment If an applicant for a permanent visa or protection visa is refused by the Department of Home Affairs before the customer lodges their enrolment application with Medicare, the customer: must supply all documents required to enrol must provide evidence of a current appeal lodged with the ART dated within 12 months eligibility details are: start date is the date the visa application for permanent protection was lodged in Australia end date is the earliest of either 12 months from date of processing or visa expiry date end reason is entitlement ceased See Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS). Extension request If an applicant for a permanent visa or protection visa is refused by the Department of Home Affairs, the customer: must supply all documents required to enrol must provide evidence of a current appeal lodged with the ART dated within 12 months eligibility details are: start date is the date the visa application for permanent protection was lodged in Australia end date is the earliest of either 12 months from date of processing or visa expiry date end reason is entitlement ceased See Table 4 to extend their Medicare entitlement.
7	Judicial Review and Ministerial Intervention Judicial Review and Ministerial Intervention do not support Medicare eligibility. Customers are not eligible for Medicare if they are seeking: Judicial Review, or Ministerial Intervention Note: if a customer under judicial review or Ministerial Intervention is a UMA or meets RHCA eligibility criteria, they may still be eligible for Medicare. For UMA see Ministerial orders and Medicare eligibility For RHCA see Reciprocal Health Care Agreements (RHCA) eligibility for Medicare and Pharmaceutical Benefits Scheme (PBS) The process to take will depend on the enrolment application date of lodgement (DOL). This applies for both DME/DMX and manual enrolments. For a DOL: on or after 29 September 2026 - go to Step 8 on or before 28 September 2026 - go to Step 9
8	DOL is on or after 29 September 2026 (29/09/2026) Follow the relevant steps below depending on if the customer has current eligibility recorded in CDMS or not. Customer has current entitlement in CDMS In CDMS, end their current entitlement: Entitlement End Date: date of processing Entitlement End Reason: Entitlement ceased Send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health Add comments in PaNDA/DME as per below (depending on the circumstances). Customer is not eligible as they are at JR or MI as per document dated DDMMYY. DMC Letter Z0139 ID XXXX sent. Customer is not eligible as they are at JR/MI as per advice from National Office. DMC Letter Z0139 ID XXXX sent. Customer’s entitlement is expired Send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health Add comments in CDMS Personal as per below (depending on the circumstances). Customer is not eligible as they are at JR or MI as per document dated DDMMYY located in Panda/DME ID XXXXX. DMC Letter Z0139ID XXXX sent. Customer is not eligible as they are at JR/MI as per advice from National Office. DMC Letter Z0139 ID XXXXX sent.
9	DOL is on or before 28 September 2026 (29/09/2026) For enrolment applications with a DOL before 29/09/2026, that include judicial review or Ministerial Intervention documents they must be escalated. Follow the procedure below. If the customer has questions about an escalated enrolment, they can be told that an outcome will be provided to them in writing. Manual enrolments Service Officers must: conduct the relevant DVS and VEVO checks before they escalate keep the PaNDA work item 'open' - do not pend add processing note 'Judicial Review/Ministerial Intervention', and assign the work item to ME_NO_ESCALATION_DCP. If Service Officers do not have access to this folder: they must escalate to Local Peer Support (LPS) LPS will escalate the application to the folder Digital Medicare enrolments (DME) and Digital Medicare extensions (DMX) In the Medicare Eligibility and Enrolments (MEE) Portal: Service Officers must: conduct the relevant DVS and VEVO checks before they escalate escalate to Medicare Customer Eligibility Support through LPS/Service Officer (SO4) LPS/SO4 staff must: add a note in the activity log that explains the reason for the escalation update the status to On hold - Escalated - National Office unassign and recategorise the work item to folder ME_DME_NO_ESC Note: if the DME/DMX is not recategorised to ME_DME_ENROLMENT_ESC first, Service Officers: cannot recategorise it to ME_DME_NO_ESC must reassign and recategorise it to themselves using work type ME_DME_ENROLMENT_ESC, and then unassign and recategorise to ME_DME_NO_ESC

Extend a Medicare card

Table 4: this table describes how to extend an eligible customer's Medicare card.

Note: if a customer has submitted a digital Medicare enrolment application, the Medicare card can be extended in the MEE portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.

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Step	Action
1	Document Verification Service (DVS) To verify documents for enrolments, see Identity verification for Medicare enrolments and re-enrolments in the Medicare Document Verification Service (DVS) Portal. Note: if a customer submits a DMX application, DVS is completed in the MEE Portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.
2	VEVO Service Officers must complete a VEVO check for all customers listed on the Medicare enrolment (MS004) form or DMX application. If the VEVO check confirms the customer is: onshore, go to Step 3 offshore: reject the enrolment application, and send a Z0139 Medicare enrolment - unable to process from DMC letter. See Digital Messaging Capability (DMC) - Health procedure ends here
3	Customer does not have permission to work If a customer does not have permission to work, they must provide evidence of a relationship to a child, partner, or parent that resides in Australia and is either: an Australian citizen a permanent resident of Australia, or a New Zealand citizen Service Officers do not have permission to access customer records to confirm the eligibility of the: Australian citizen permanent resident of Australia, or New Zealand citizen that lives in Australia Service Officers must record the relationship documents in CDMS If relationship documents have been supplied with a previous enrolment application and recorded in CDMS under eligibility documents, relationship documents are not required to be re-supplied. Note: if only one member in the family has permission to work, only that member can enrol in Medicare if there is a dash (-) in entitlement (DIAC link) when enrolling a customer and VEVO states permission to work, continue the enrolment process as VEVO contains the most current details from the Department of Home Affairs if the customer has submitted their DMX enrolment via a digital Medicare enrolment application, see Digital Medicare Enrolments and Extensions in the MEE Portal
4	On CDMS Home page Select Amend Consumer Details Key the customer's Medicare card number in ID Number field Select Group A Medicare Payment Integrity (MPI) restriction may be on the record. This prevents any changes. If this occurs, see the Comments in Group. If required, contact Medicare and Aged Care - Local Peer Support (LPS). Note: sensitive or safety concern messages may show on the record. Service Officers must acknowledge these warnings, failing to check indicators may cause serious harm or distress to customers.
5	Checking eligibility entitlement is correct in CDMS Service Officers must check that the existing entitlement in CDMS matches the entitlement in the documents submitted by the customer. Select Entitlement. Does the Entitlement Type in CDMS match with the visa name/subclass on the customer's the Department of Home Affairs notice? Yes, go to Step 6 No, contact Medicare and Aged Care - Local Peer Support (LPS)
6	DIAC link Client Status Service Officers must complete the following for all ART refused enrolment or extension applications. Select Amend DIAC link button in the Entitlement screen. If the Client Status shows: Lodged - go to Step 8 Granted - see Table 8 in Medicare eligibility for customers with permanent resident status Refused - see Table 3 for a list of required documents. If all documents are provided, go to Step 8 Withdrawn - contact Medicare and Aged Care - Local Peer Support (LPS) If Amend DIAC link button does not show, go to Step 7. Note: the Immigration Clients tab cannot be selected if there are no details available from the Department of Home Affairs about the customer's client status.
7	If Amend DIAC link button is not showing If Service Officers do not have the Amend DIAC link button, the customer's Client Status must be checked: Go to CDMS Home page Select Register New Consumer Select New Consumer Select box Tick if Immigration Data Search is Required Key the customer's surname, first name, and date of birth Select Gender Select Search Select 'Yes' on Warning Message 01875 Select Immigration Clients tab The Department of Home Affairs linked records show under Possible Matches. The Client Status will show: Lodged - go to Step 8 Granted - see Table 8 in Medicare eligibility for customers with permanent resident status Refused - see Table 3 for a list of required documents. If all documents are provided, go to Step 8 Withdrawn - contact Medicare and Aged Care - Local Peer Support (LPS)
8	Adding documents to CDMS Service Officers must key all required eligibility documents provided under each customer's Entitlement tab in CDMS. See the Resources page in Register a customer for Medicare in the Consumer Directory Maintenance System (CDMS) Select Documents tab Select or key the details of each of the customer's eligibility documents: Eligibility Document (mandatory) Reference Text - number or text of the document (mandatory) Reference Date (mandatory) Select Add Repeat to enter all documents provided under each customer's entitlement separately Do not record the same document details if they are already correctly recorded in eligibility documents. Note: when relationship documents have been previously submitted and recorded in CDMS and are still relevant, do not request these again. See Document types for Medicare eligibility and enrolment for document details to be recorded in CDMS.
9	Extend the entitlement and issue a replacement card The Resources page has details about extension periods. Once eligibility is established, extend the entitlement details. Select the Card Request tab. In the Group Eligibility End Date field: Key the extended date Select the: checkbox to Replace Current Card Replacement Reason from the dropdown menu checkbox if a Duplicate Replacement Card is also required Card Request Source from the dropdown menu Select Comments and key the below if the visa is refused 'Appeals Tribunal letter dated [dd/mm/yy], [case number], extended for 12mths' Select Validate, Validate, Update An information message shows stating if the details were acceptable or not. Select OK to acknowledge the message. If not acceptable, make changes as required. Do not change the Group Eligibility Start Date unless there has been a gap in the customer's entitlement period. Note: when keying the entitlement end date of 12 months, only change the year. For example, a start date of 01/01/2023, the end date is 01/01/2024 if the entitlement end date is close to expiry (less than 31 days from the date of processing), manually extend the entitlement for 12 months from date of processing

Check if a Medicare enrolment is linked to the Department of Home Affairs

Table 5

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Step

Action

On CDMS Home page

Select the Amend Consumer Details
Key the customer's Medicare card number in the ID number field
Select Personal
Scroll down and select External IDs

The Department of Home Affairs linked records show under Recorded External IDs. The issuing party shows as IMMIGR. The Recorded External IDs does not show for records not linked.

Note: if a customer has submitted a DME/DMX enrolment application, the link to the Department of Home Affairs can be checked in the MEE portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.

Unlink and link a current record

Table 6: this table describes how to unlink and link a DIAC record for a customer. This process is only for Service Officers experienced in Medicare Enrolments and Eligibility. For help, contact MEE Local Peer Support (LPS).

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Step	Action
1	On CDMS Home page Select Amend Consumer Details Key the customer's Medicare card number in the ID number field Select Entitlement Note: if a customer has submitted a Digital Medicare Enrolment (DME) or Digital Medicare Extension (DMX) application, the link to the Department of Home Affairs can be updated in the MEE Portal. See Digital Medicare Enrolments and Extensions in the MEE Portal.
2	Select the record to unlink In: Consumers, select the radio button of the customer Eligibility Status, select Amend DIAC link (Department of Home Affairs) Immigration Clients, the following shows: currently linked client details exact and/or possible matches if there are no matches, no details show To unlink the record, go to Step 3. To unlink and link the record, go to Step 4
3	Unlink the record Select Unlink. The following warning messages show: 00645 message - 'the details are acceptable' Select OK to acknowledge the message 01879 message - 'Department of Home Affairs link will be removed from the currently linked customer. You have not selected a customer to be re-linked. If you want to re-link to a listed immigration client, you must click the "Amend DIAC link" again' Select OK to acknowledge the message Note: Service Officers must check that they only unlink an incorrect match Scroll down and select Validate [Alt+V] check the Confirm Amend Medicare Entitlement Details screen to see the changes, and correct the details if necessary To update and finalise the record, go to Step 5
4	Unlink and link the customer Under Exact and possible matches, select the radio button of the customer that matches to the customer's link Select Unlink & Link The following message shows 00645 message - 'details are acceptable' Select OK to acknowledge the message Scroll down and select Validate [Alt+V]
5	Update and finalise the record Select Update [Alt+U] A message shows advising the entitlement details have been added Select OK

Operational Information

Applicants for permanent residency eligibility for Medicare 011-44020000

On this page:

Applicant for permanent residency

Applicant for a permanent protection visa

Appealing a visa refusal

Extend a Medicare card

Check if a Medicare enrolment is linked to the Department of Home Affairs

Unlink and link a current record