Non-pursuit of individual Child Support debts 277-04240000

This document outlines the process for the non-pursuit of individual child support debts.

Non-pursuit of debt

Child Support must pursue recovery of debt owed, unless the debt is:

uneconomical to pursue
not legally recoverable

A non-pursuit of debt (NPOD) must only be made if all appropriate collection action has been exhausted and there is no possibility the debt can be collected. During NPOD, the debt is still owed to the Commonwealth but proactive recovery action is being deferred, as it is not viable/possible to collect the debt at this time.

A decision not to pursue a debt can be made for individuals and employers.

The majority of non-pursuit debts are reviewed later to determine if collection action can occur.

NPOD does not apply to overpayments. The overpayment debt will remain on the customer’s record.

Note: NPOD was previously known as Write-Off. Although some Cuba screens reflect the words Debt Write Off or Written Off, the current and correct term to use is 'non-pursuit of debt'.

Change in child support care levels from 1 July 2018 (15 May 2019 for WA Ex-nuptial cases)

Collection of child support debts through third parties (s72A and s72AC)

Customer location (Tracing)

Customer Management Approach (CMA) for Child Support

Debt repayment

Employer withholding (linking) for Child Support customers

Employer withholding reconciliation and top up

Income processing for Child Support customers

Letters for Child support customers

Non-agency payment (NAP)

Obsolete Child Support entries

Residency decisions for Child Support customers