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Where customers are unable to provide a residential address 003-06010080

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This procedure is no longer current.
It has been replaced by Updating address details 102-03010010.
This page will be removed in approximately one month.
Contact Operational.Blueprint to request historical content.

This document outlines:

  • the procedure for processing address updates for customers who are homeless
  • how staff can help customers in organising an alternative contact address

Homelessness does not affect a customer's entitlement to receive payment, with the exception of customers applying for Rent Assistance. Services Australia must have an address where a customer can receive mail.