Recording accommodation details 108-18092602

Customers must advise Services Australia of any changes to their address and/or accommodation details. This is to ensure:

• the agency has current and correct contact information
• customers receive:
• the correct entitlements
• communications

Customers who change their address or accommodation details either temporarily or permanently:

• must advise the agency within 14 days of moving, and
• notify any change in their circumstances resulting from their move. For example, if the customer owned their previous home, details of what has happened to the property

Check the customer's residential and postal address. If required, update the address details. Note: do not check the customers address details, if the customer has been authenticated.

If a customer requests that their mail go to a different address, record the postal address.

Note: Where a customer advises they are separating, see Separating safely - protecting personal details to ensure personal information is kept safe.

Where a customer indicates that their partner is not moving with them, this is considered a family and domestic violence interaction point, see Family and domestic violence.

Postal address changes do not affect the customer's entitlement for Rent Assistance (RA).

All mail will go to the postal address.

When a single customer advises a change to living arrangements, the Living Arrangements question set must be asked, particularly when the single person advises:

• they are moving in with another person, and
• there is no change in their relationship status

Note: do not update future address changes for sharers. Ask the customer to contact the agency when they have physically moved address or changed accommodation circumstances.

Record a Homelessness Indicator if a customer:

• no longer has a home address, or
• their new accommodation is temporary or unstable

The customer must provide an address where they can receive mail before the customer's residential address is updated to no fixed address.