Child update screens 102-05050130

Code Child in Customer Care (ICC) using the correct Event Date. On the CHC screen the date of event (DOV) will default to date of birth. Update if required, as follows:

• Date child entered customer's care/new care arrangements commenced, if the date is different from child's date of birth
• Date of birth if the child was born overseas and is considered temporarily absent from Australia. All residency screens need to be coded for the child if the child arrives from overseas
• If the child is born overseas and has newly arrived in Australia to live with the customer for the first time, the date of the child's arrival is to be used
• If the child is born overseas, and both the child and the parent newly arrive in Australia, the child's date of birth is to be used

If coding a child in/out of care update as follows:

• Select Add, open the Child in Customer Care screen
• Start date: date child entered/left customer's care/new care arrangements commenced
• Care status: the appropriate left/enter care reason. For help, see
  • Child leaves customer's care/custody
  • Child enters customer's care/custody
• Customer Name: code the name corresponding to the 'Carer'
• Select Save

Death Details table (DOP processing staff only)

This table is used to record death details for a child. Only DOP staff can code this table.

• Select Add
• Select the reason
• Death date
• If required, Gestation Period and Birth Weight in Grams

Birth Registration Details table

In an online claim or ACC this table will prefill from the claim data. This table is used to record the Birth Serial Number on the FA081. To manually code for a paper claim:

• Select Add
• Enter the Birth Serial Number
• Select Save

If Newborn Child Declaration (FA081) or Claim for Bereavement Payment (FA008) has been provided, the unique serial number from the back page must be entered/loaded on the Change Child.

Birth Verification Details table

This field will prepopulate, as a birth needs to be verified to create a CRN for a child. If it needs to be manually coded for a previously linked child:

• Select Add
• Enter the Event Date and DOB Verified
• Select Save

Update the following if required:

• Birth Registered. For parents, code 'Y' if the customer has advised they have applied to register the birth of the child or code 'N' if they have advised they have not registered
• Exempted from Birth Registration. Code 'Y' if this is not required, for example, customer and partner are not the natural parents, child born overseas, or the child has died. Leave blank if there is no exemption from registration requirements
• Select Save

For NBS/NBU, parents must notify that they have registered or applied to register the child's birth with the State or Territory births registry. This requirement only applies to the natural parents of a newborn child. Customers may notify this verbally.

If 'No' is coded, when the claim is finalised, FTB may be payable, but NBS/NBU will not be paid with FTB Part A unless the birth registration requirements are met within the time limit.

Information will not prepopulate into the SCA screen from an online claim or an ACC.

The FTB Shared Care (FSC) and SSA Shared Care (SSC) tables must be coded for current ongoing care advice (both shared care and 100%). These tables do not need to be coded for children already linked to a customer unless there has been a change of care. This ensures ongoing data is correct to limit the use of incorrect care dates.

FSC table

Select Add and update:

• Start Date: date of birth/entry into care
• Nights in Care
• Care Percentage (%):
• Assessment Method:
• Carer: claimant
• Apportioning Indicator:
• Preliminary Indicator:
• More than 2 Carers:
• Agency: Centrelink
• Select Save

SSC table

Select Add and update:

• Start Date: date of birth/entry into care
• Principal Carer:
• SSA Care Percentage:
• Carer:
• Select Save

If there has been a change of care or the child is part of a shared care arrangement, a care assessment is required prior to coding the SCA screen.

For more information, see:

• Child leaves customer's care/custody
• Child enters customer's care/custody
• Notification and assessment of shared care arrangements for Family Tax Benefit (FTB)

CADDS will automatically populate a new line in the Care Assessment Summary table when the FSC table is coded on Shared Care Assessment (SCA) screen.

On the Care Assessment Summary table, select Edit and enter:

• Care Assessment: select Finalised
• Notification Date: this will prepopulate to the Date of Receipt (DOR)
• Disputed Care: this will prepopulate to 'N'
• Carer: this will prepopulate to the carer coded on the FSC table
• Source: this will prepopulate to the agency coded on FSC table
• Select Save

If the child is part of a shared care arrangement a shared care assessment will be needed prior to coding the CADDS screen. See Notification and assessment of shared care arrangements for Family Tax Benefit (FTB).

New lines will prepopulate for each carer coded on Child Relationship (CHRE) screen. If a carer is not present, select Modify to go to CHRE and complete necessary updates before returning to NBSQ. Data from the online claim and ACC will prepopulate for the claimant.

If correcting historical/prepopulated information, or assessing a paper claim, select the relevant carer from the NBSQ table. Select Edit under Customer Responses.

In the Create Customer NBSQ Response, select the relevant answer for each question from the drop-down boxes:

• Is this child as part of a multiple birth event?
• Has this child's birth mother had children (excluding stillborn children) previously?
• Has this child entered your and/or your partner's care as part of a surrogacy arrangement?
• Will you or did you have this child in your care for at least 13 consecutive weeks?
• Are you or your partner claiming or going to claim PPL?
• Select Save

If the NBS rate category cannot be determined, see Changing claim choice for a newborn or adopted child.

On the Create Child Relationship Detail screen, staff can update the following fields:

• Person Name/CRN of Parent Carer
• Relationship
• Relationship Start Date
• Original Notification Date
• Source Code

Staff must select Save when they complete the updates.

When staff complete these updates, the system will create a provisional line for the updates.

For help, see Child Relationships page.

On the Education information table:

• Select Add
• On the Add Child Education Information screen, select the appropriate response
• Update Child Education Information as per the claim
• Select Save

On the Exemption Information table:

• Select Add
• On the Add Exemption Information, select the appropriate response
• Update the Exemption Information as per the claim
• Select Save

Verify child's exemption to study

If child education and exemption details need to be verified for this claim, see Study requirements for Family Tax Benefit (FTB) children aged 16 years or over.

This screen displays summarised departure and return data for assessment purposes. If a child's first movement is an arrival in Australia, it is not displayed on this screen, see Immigration Movements (RSIM) screen instead.

Citizenship Details table

• Select Add
• Enter the Country of Citizenship
• Enter Start Date
• Select Save

Visa Details table

• Select Add
• Enter:
  • Visa number (optional)
  • Visa Sub Class Code
  • Grant Date
  • End Date (optional)
  • Application Date (optional)
• Select Assurance of Support Indicator (for AoS staff only)
• Channel: prepopulates to Customer Service Officer (CSO)
• Select Save

New Zealand Residence Status table is used to manually code the residence status of New Zealand citizens when this is not automatically populated by the DIAC link. This can only be done by Centrelink International Services (CIS) staff. For more information, see Australian residence rules for New Zealand citizens.

Select customer, partner, or child on the Relations Menu

Select Add and enter:

• Country of Residence
• Start Date

Select Save.

Country of Birth table

• Select Add and enter Country of Birth
• Select Save

Immigration Enquiry table

• Select Add
• Key Travel Document Number
• Select the Type of document
• Country of Issue
• Channel
• Select Save

Select Request Immigration Data. Customer Immigration Link status will automatically update in the Immigration Enquiry table. If a child was born overseas to Australian residents, the country of residence will default to the child's country of birth and may result in an incorrect outcome.

This screen will record the child's absences from Australia since 1 September 1994 obtained directly from the Department of Home Affairs records.

If there is an active immigration link in the Immigration Link table, edit the limiting date field by selecting Edit.

The Immigration Movements table is display only.

This screen displays 3 task selectors to use when updating changes in care:

• Child Out of Care (CACOC)
• Child Into Care (CACIC)
• Child Care Variation (CCV)

For more information on using these task selectors, see Notification and assessment of shared care arrangements for Family Tax Benefit (FTB).

On the Change Customer Person Detail, the following can be updated:

• First Name
• Middle Name
• Surname
• Gender
• Date of Birth
• Date of Event
• Select Save

This information should have been automatically uploaded from the online claim or ACC.

For a paper claim, manually update a child's name change using the steps above.to record that evidence has been provided to support the change of name for the child.

For more information, see Changing the legal name of customers or their children.

Child with single name. If the child has only 1 name, for example, Sampson, duplicate the name in both the first name and surname fields. This ensures the current system function can pull the appropriate information for letters and online processes for the child.

An unnamed newborn is recorded with the given name of 'Newborn' until the customer advises the chosen name. The new name can then be updated without verification. 'Newborn' must then be listed as an AKA (also known as) name.

The Child General Circumstances (CHG) screen is used to:

• group children who were born in the same birth, for Multiple Birth Allowance (MBA):
  • The Multiple Birth (3 or more) field records and displays a multiple birth indicator. This field does not require a Date of Event (DOV) as it is assumed to be the child's date of birth
• record that the child is claiming, receiving, or ceased receiving a precluding payment. See Family Tax Benefit (FTB) child of a person for information about precluding payments

Information should not be deleted from this screen unless it is confirmed that it is incorrect and should never have been coded.

For example, if a child is recorded as being in receipt of a Veterans’ Children Education Scheme payment (code ‘DVA’), this should not be deleted unless a DVA clearance confirms the child never received the payment. If the child has ceased receiving the precluding payment, the screen should be updated with ‘CEA’ from the date the payment ceased. See Completing Department of Veterans’ Affairs (DVA) clearances and income coding for more information.