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Assessing the ABSTUDY Change of Circumstances/Enquiries Sheet (SY053) 010-02120010

For ABSTUDY Smart Centre Processing staff

This document explains how to assess and process the ABSTUDY Change of Circumstances/Enquiries Sheet (SY053).

On this page:

Change of Circumstances/Enquiries Sheet (SY053) document completion

Changes to student information

Updating tax and other details

Change of Circumstances/Enquiries Sheet (SY053) document completion

Table 1

Step	Action
1	Check the form Check the ABSTUDY Change in Circumstances form (SY053) is complete. The customer must: complete the first 2 questions complete only the questions based on their change in circumstances sign the declaration
2	Change of address Go to the Address Details (AD) screen Update the customer's address details Complete the Accommodation Details (AC) screen if required Once above updates have been made, go to Step 3.
3	Change of contact details Go to the Telephone Details (TDS) screen Updating telephone details and/or paying Telephone Allowance (TAL) Once above updates have been made, go to Step 4.
4	Change of bank account details Go to the Payment Destination Details (PAS) screen Update the payment destination There is no restriction on making changes to payment destination for customers who are under 18 and independent. If the customer is under 18, make sure the change can be made, see Payments for students under 18 years paid to student, parent or a third party. Once above updates have been made, see Step 1 in Table 2.

Changes to student information

Table 2

Step	Action
1	Change of student income Go to the Employment income summary (EANS) screen Record the details of the customer's income Once required updates have been made, for: Students, go to Step 2 Apprentices, go to Step 3
2	Change of educational provider If there is a change to the student's study details for: Decrease in study load, see Decreasing study load for ABSTUDY or ABSTUDY Pensioner Education Supplement (PES) Increase in study load, see Increasing study load for ABSTUDY students Ceased study, see Payment of ABSTUDY when a student is deferring or discontinuing study before the end of the course Change of course or provider, see Changing or correcting course of study and/or educational provider for ABSTUDY students Once all above updates have been made, see Step 1 in Table 3.
3	Change of Australian Apprenticeship details Update the Australian Apprenticeship details if changes advised. Process Direct: Go to the Apprentice Details (NAPD) screen Select Add Key the Australian Apprenticeship details Select Save Key the Receipt Date and Channel Select Save Select Assess and address any errors/warnings Select Assess again, then select Finish Record details of the update Select Finalise Customer First Go to the Apprenticeship Details (NAPD) screen Key the Australian Apprenticeship details Once all above updates have been made, see Step 1 in Table 3.

Updating tax and other details

Table 3

Step	Action
1	Tax details Did the customer advise a change for tax deductions from their fortnightly payments? Yes: they do not want tax taken out, go to Step 2 they do want tax taken out, go to Step 3 No, the customer has not answered this question, go to Step 4
2	Payment instruction summary Go to the Payment Instruction Summary (PINS) screen Cease tax deductions Did the customer provide any new information under Other? Yes, go to Step 4 No, go to Step 5
3	Complete the following tasks: If the customer or their correspondence nominee did not sign the form, contact the customer by phone (where a number is provided): confirm the tax deduction request and the amount they want deducted each fortnight if unable to contact the customer via phone, send the customer a Tax Deduction Authority form (SU066). They must complete and return the form. The Resources page has a link to the SU066 When they advise of the tax amount: Go to the Payment Instruction Summary (PINS) screen Arrange tax deductions Did the customer provide any new information under Other? Yes, go to Step 4 No, go to Step 5
4	Other If the customer needs to provide more details to update the change of circumstance, send a Request for Information letter to request the documents. See Requesting information (CLK) Check if the change of circumstances affects the customer's rate of payment or their qualification for ABSTUDY. Update as appropriate
5	The form Record details on a Note/DOC. Include: updates made updates requested but not made