Completing an ABSTUDY form 010-23061503

ABSTUDY customers are subject to Identity Confirmation. They may need to confirm their identity when supplying ABSTUDY forms.

See Additional procedures exclusive to ABSTUDY apply in some circumstances.

Applicants will need to complete a paper claim if unable to use:

• the ABSTUDY Claiming Tool
• Assisted Customer Claim
• Online services

Points to note in completing the claim:

• The claim must be completed in blue or black pen
• All relevant questions on the claim should be answered. Many questions only require a 'Yes' or 'No' tick

If helping applicants to complete a claim form, do not underline or make any comments on the claim that is to be signed by the applicant and/or customer and lodged with Centrelink. Always use a separate sheet of paper to capture any notations or explanations to questions and attach this to the claim.

Form help

Each ABSTUDY form has a notes section. This section:

• is at the beginning of the form
• helps applicants to complete specific form questions

The Process page contains details to help customers complete common questions.

ABSTUDY paper claims and supporting documents can be lodged by using any of the following options:

• Online - using the Upload documents service
• Fax - see Processing Service details for: ABSTUDY and ABSTUDY PES
• Post - via a reply paid envelope or by posting to Services Australia. See Processing Service details for: ABSTUDY and ABSTUDY PES
• In person - at a service centre, or in remote areas, with a Centrelink field officer

ABSTUDY Smart Centre Processing Teams process ABSTUDY claims. See Processing arrangements for ABSTUDY claims and enquiries.