Changing or correcting course of study for Youth Allowance, Austudy and Pensioner Education Supplement students 102-07020010

For YA and Austudy customers notifying a change in course and/or institution as result of Course End Date or Intention to Study review, see Processing end of course and intention to study reviews for Austudy and Youth Allowance (YA).

For PES customers, if a Service Officer is not skilled in PES processing, send a Fast Note to the PES Smart Centre Processing team. Select Auto text, use Students, ABSTUDY & Apprentices > Pensioner Education Supplement > PES Study Update Actdoc > Confirm.

If a student advises of changes to previous years of study, (for example, changed course 2 years ago), update their record so that the following screens are accurate:

• Customer Study Details (EDC) in Process Direct or Education Course Details (EDC) screen in Customer First
• Newstart Education Status (NES)

Consider if the student remained qualified for all periods they received a student payment. If the student is unsure of their study history, staff may need to request transcripts.

Check if the student is:

• receiving PES, and
• JobSeeker Payment (JSP) or YA (oth), and
• in the Disability Support Pension (DSP) transition group with a partial capacity to work

Do these circumstances apply?

• Yes:
• Tell the student they will no longer qualify for PES once they complete their current course or if they change their current course
• If they are studying the same course but changing their study load, see Changing study load from full-time to part-time or concessional study load for YA, Austudy or PES
• Procedure ends here
• No, and the student is advising a change to their:
• course and/or institution, go to Step 2
• study load, go to Step 4
• course start date, go to Step 11
• course end date including extending their current course (this includes when a customer is entering into a new phase of secondary study), see Effect of end of course on payments for students

Check course approval and get institution reference number. See Approved courses of study for YA, Austudy and PES.

Is the course an approved course at an approved educational institution?

• Yes, go to Step 4
• No, go to Step 3

More support may be available to students, depending on which payment type they get.

YA (student) customers under 22 years of age have the option to transfer to YA (job seeker) if they have met their notification obligations.

Is the student getting YA, under 22 years of age and has met their notification obligations?

• Yes:
• Check eligibility for YA as a job seeker
• See Student to job seeker transfers
• The student will lose their entitlement to the higher income free area and Fares Allowance (FAA)
• Procedure ends here
• No, go to Step 8

Will the student have a full-time study load?

• Yes, and:
• there is no change to their course or institution, record details on a Note/DOC. Procedure ends here
• the student is changing course and/or institution, go to Step 5
• No, go to Step 6

Does the student want to do cross-institutional study at another institution and credit this to their original course at the home institution?

• Yes, refer to Effect on student payments of enrolment in more than one course or at more than one educational institution. If the student:
• meets cross institutional study requirements, go to Step 11
• does not meet cross institutional requirements, go to Step 6
• No, go to Step 11

Determine if the student is eligible to continue receiving payment with a concessional study load and check their allowable time.

Do not code a Participation Status of 'PTS' Part-Time Student on the EDC screen.

Note: students can report a change in their study load from full-time to part-time using the Update Study Details online service. This activity will code the Participation Status: field as 'PTS' Part-Time Student in a provisional line on the EDC screen.

Correct or delete the details, if required to remove PTS coding from the EDC screen.

Will the student remain eligible with a concessional study load?

• Yes, and their course and/or institution have:
• not changed, see Changing study load from full-time to part-time or concessional study load for YA, Austudy or PES. Procedure ends here
• changed, note the coding requirements at Changing study load from full-time to part-time or concessional study load for YA, Austudy or PES before returning to this process. See Step 1 in Table 2
• No, go to Step 7

If a YA student cannot study full-time due to a temporary incapacity, refer to Youth Allowance (YA) student or Australian Apprentice becomes incapacitated or impacted by unforeseen or extreme circumstances.

YA (student) customers under 22 years of age only have the option to transfer to YA (job seeker) if they have met their notification obligations.

Is the student getting YA, under 22 years of age and met their notification obligations?

• Yes,
• Check eligibility for YA as a job seeker
• See Student to job seeker transfers
• The student will lose their entitlement to the higher income free area and Fares Allowance (FAA)
• Procedure ends here
• No, go to Step 8

The student is no longer eligible for payment and must test their eligibility for other payments. See First Contact Service Offer (FCSO).

Cancel the student's payment. To do this using:

• Process Direct, go to Step 9
• Customer First, go to Step 10

• Key START in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details and Newstart Education Summary
• Select Edit next to the course being updated
• Student End Date: update the date the student:
• last studied, or
• last had an intention to return to study, or
• last undertook a sufficient study load to qualify for payment. That is, the day before their study load reduced
• Select Save
• Key the Receipt Date and Channel. Select Save
• Select Next to open the Newstart Education Status (NES) screen
• Select Add and complete the following fields on the Create Education Status screen
• Start Date: key the date as the student end date + 1
• Student Status: NST - Not a Student
• Education Level Attained: select the relevant option
• Select Save
• If the customer is receiving YA and under 22 years of age, on the Benefit Action (BA) screen:
• Select Add New
• Benefit Type Code: YAL
• Benefit Action: CAN – Cancel
• Notes: record the reason for cancellation
• Reason: NST – Not a full-time student
• Date of Effect: the student end date +1 day.
• Select Assess and address any errors/warnings
• Review the transaction on the Entitlement (ELD) screen. Payment will cancel from the student end date + 1
• Select Assess, then select Finish
• Record details of the update in the finalisation Note
• Select Finalise

Students wanting to test their eligibility for another payment can lodge an online claim.

Note: for PES, see Assessing qualifying study for PES.

Procedure ends here.

• Go to the EDC screen
• Code 'S' to select the course to update
• Press [Enter]
• Student End Date: update the date the student:
• last studied, or
• last had an intention to return to study, or
• last undertook a sufficient study load to qualify for payment. That is, the day before their study load reduced
• Code 'NES' in the Nxt field and press [Enter] to go to the Newstart Education Status (NES) screen
• Enter the date as the student end date + 1 in the Event date field
• Code 'NST' in the Student Status field
• Code 'I' for insert in the Action field
• Press [Enter]
• If the customer is receiving YA and under 22 years of age, on the Benefit Action (BA) screen:
• Service Reason: YAL
• Action: CAN – Cancel
• Reason: NST – Not a full-time student
• Date of Effect: the student end date +1 day
• Notes: record the reason for cancellation
• Finalise the activity on the Assessment Results (AR) screen
• Payment will cancel from the student end date + 1
• DOC details of the update on the customer record

Students wanting to test their eligibility for another payment can lodge an online claim.

For PES, see Assessing qualifying study for PES.

Procedure ends here.

In either:

• Process Direct, go to the Customer Study Details (EDC) screen
• Customer First, go to the Education Course History (EDCH) screen

If the customer has changed course/institution and:

• will not start an existing course on EDC, update in either:
• Process Direct, go to Step 12
• Customer First, go to Step 13
• has already started an existing course on EDC, see Step 1 in Table 2

A change of course start date, course or institution may affect:

• qualification, as a continuing/intending student, and/or
• payment start date

For recently assessed claims, see Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

If the change affects the start date of payment, go to Step 15.

If not:

• Key START in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details
• Select Edit next to the course being updated. Correct all fields to reflect the actual study details, see Coding new study details
• In the Comments field, record the exact name of the course. This field must not be left blank and must not contain any information in addition to the course name

For ABSTUDY students, Incidentals Allowance entitlement is affected by institution course start and end dates. Students starting another course running at the same time as their current course may be eligible for a new Incidentals Allowance. See ABSTUDY Incidentals Allowance.

Go to Step 14.

A change of course start date, course or institution may affect:

• qualification, as a continuing/intending student, and/or
• payment start date

For recently assessed claims, see Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

If the change affects the start date of payment, go to Step 15.

If not:

• Select the existing course on the EDCH screen. Correct all fields to reflect the actual study details.

Note: for PES customers, access the Small Benefit System (ISS) by coding 'ISS' in the Sys field. Code:

• 'SVPES' in the Nxt field to access the PES screens, or
• 'SVABY' in the Nxt field to access ABSTUDY PES screens

Go to the EDC screen and correct all fields to reflect the actual study details.

In the Comments field, record the exact name of the course, this field must not be left blank and must not contain any information in addition to the course name.

Note: for ABSTUDY students, Incidentals Allowance entitlement is affected by institution course start and end dates. Students starting another course running at the same time as their current course may be eligible for a new Incidentals Allowance. See ABSTUDY Incidentals Allowance.

• Complete the Source and DOR fields
• Code 'C' for change in the Action field
• Press [Enter]
• Finalise the activity on the AR screen
• For overpayments that result from the student starting the course on a later date, see Debt Identification
• Record details on a DOC

Go to Step 14.

Customers receiving student payments may also get ACCS (transition to work). ACCS (transition to work) helps with childcare costs/fees. If the customer stops or alters their assessed course of study, reassess their entitlement to ACCS (transition to work).

In Process Direct, check the Child Care Summary to see if customer receives ACCS (transition to work).

Does the customer get ACCS (transition to work)?

• Yes, see ACCS (transition to work) change in circumstances and reviews
• No, procedure ends here

If the change of course start date, course, or institution, affects the PSED and the payment start date, the claim will need reassessment.

If skilled in the claim type and scheduled for processing, reassess the claim. If not, refer the details of the change to Student Processing for follow up:

• Create Fast Note, with the following information:
• Service Reason must match the claim type, for example, YAL - YA or AUS - Austudy
  Do not leave it as CCD - Customer Contact Details or use a non-claim type
• Select Auto text, use Students, ABSTUDY & Apprentices, > Claims-Students > Reassess rejected student claim
• Select Confirm
• Edit auto text:
• Remove and replace the body text of the Fast Note with the following, including all the course details:
  - Customer has advised a change in their study details that affects the date of commencement of their recently assessed claim. Please reassess the claim to ensure correct start date is applied
  - Course Name & Course level: (For example, Bachelor of Arts/ TGB)
  - Participation Status: (Full time student/Part time student)
  - Institution Name & Code:
  - Course Start & End dates:
  - Student Start & End dates:
  - Student ID: (if known)
  - Allowable time considered: YES/NO
  - Any previous completed study at the same level?
  - Any previous attempted study at the same level?
  - Customer has been advised/reminded of the general notification provisions

Procedure ends here.

Where there is a break between courses, YA and Austudy customers only retain entitlement to student payments if they are continuing/intending students, If there is not break between courses, or the customer is a continuing/intending student, go to Step 2

If a YA or Austudy customer is changing course and is not a continuing/intending student:

• on the EDC screen, update the Student End Date: field to the date the student:
• last studied,
• last had an intention to study, or
• last undertook a sufficient study load to qualify for payment. That is, the day before their study load reduced
• on the NES screen:
• Event date field enter the student end date + 1
• Student Status field code NST

if the customer is:

• under 22 years of age and did not meet their notification obligations:
• cancel payment using the reason NST – Not a full-time student
• the customer must submit a new claim to test eligibility for YA for their new course
• under 22 years of age and met their notification obligations:
• check eligibility for YA as a job seeker
• see Student to job seeker transfers
• tell the customer to provide their course details when they resume study

Record a DOC with the details of the update.

Students wanting to test their eligibility for another payment can lodge an online claim.

Procedure ends here.

If the student receives:

• YA as a full-time student, go to Step 3
• Austudy, to make updates in:
• Process Direct, see Step 1 in Table 3
• Customer First, see Step 1 in Table 4
• Pensioner Education Supplement (PES), to make updates in:
• Process Direct, see Step 4 in Table 3
• Customer First, see Step 4 in Table 4

A student will stay on YA, if they are studying any course they started before turning 25, even if it is not the same course they were more recently getting YA for.

See the Resources page in Determining minimum and maximum age for Youth Allowance (YA) for examples.

Changing institutions usually means the student is in a new course.

• TAFE courses usually are nationally accredited. Changing institutions to do a course of the same name usually means it is the same course. The courses should have the same course code
• University courses with the same name as a course at another university will not be the same course. Universities develop and structure their own courses. For example, a Bachelor of Arts at one university is different to a Bachelor of Arts at another

Check if the student has reached the maximum age of YA.

Has the student reached their maximum age for YA?

• Yes,
• If the student turned 25 years of age before the end of their previous course, to make updates in:
  - Process Direct, see Step 6 in Table 3
  - Customer First, see Step 6 in Table 4
• If the student turned 25 years of age after the end of their previous course and before the new course starts, to make updates in:
  - Process Direct, see Step 7 in Table 3
  - Customer First, see Step 7 in Table 4
• No, go to Step 4

Is the YA student changing to a new course (that is, a different course and/or at a different institution) at the same level of study as their previous course?

• Yes, go to Step 5
• No, go to Step 6

Decide if the student needs to sign an Activity Agreement before returning to this process. See Negotiating an Activity Agreement for Youth Allowance (YA) students returning to study after discontinuing a previous course.

To make updates in:

• Process Direct, see Step 3 in Table 3
• Customer First, see Step 3 in Table 4

Satisfactory progress for YA depends on progress in their current course. Previous study in a course of a different level does not affect allowable time.

End the course of study by:

• selecting the course of study on the Customer Study Details (EDC) screen in Process Direct or Education Course History (EDCH) screen in Customer First, and
• entering the last day of study in the Student End Date field

Note: only update the Course End Date/Inst Course End Date field if the original course end date was incorrect. Do not update the Course End Date/Inst Course End date field if:

• the student is finishing earlier than expected or discontinuing the course, and
• the Course End Date/Inst Course End Date was coded correctly

To make updates in:

• Process Direct, see Step 3 in Table 3
• Customer First, see Step 3 in Table 4

Satisfactory progress for Austudy depends on the level of their current course. Consider previous study at the same level. Previous study at a different level has no effect.

To calculate allowable time/reasonable time, see Determining allowable time/reasonable time for a course of study. If previous study details are not on the system, ask for academic transcripts. See Requesting information (CLK).

Do not place the update on hold to request information, unless:

• the student appears to have exceeded their allowable time, and
• this cannot be confirmed without transcripts

Has the student exceeded their maximum allowable time at the level of tertiary study they are changing to?

• Yes, go to Step 2
• No, go to Step 3

Students who exceed their maximum allowable time for their current level of study are no longer eligible for Austudy.

Code the change as follows:

• Key START in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details, Newstart Education Status and Benefit Action select Start
• On Change Education Details, select Edit next to the course to update. complete the following:
• Student end date:
• Receipt Date and Channel
• Select Save
• Select Add
• Insert the new study details, see Coding new study details
• Code the correct allowable time end date
• Select Save
• Select Next

On the Newstart Education Status (NES) screen:

• Select Add. On Create Education Status complete the following:
• Start Date: student end date + 1 day
• Student Status: Not a Student
• Education Level Attained: select the relevant option
• Select Save

On the Benefit Action (BA) screen:

• Select Add. On Create Benefit Action complete the following:
• Benefit Type Code: AUS
• Benefit Action: CAN - CANCEL
• Reason: Select ATR - ALLOWABLE TIME REACHED
• Date of Effect: student end date + 1 day
• Select Save
• Select Assess and address any errors/warnings
• Select Assess and check outcome on the Entitlement (ELD) screen
• Select Finish
• Record details of the update
• Select Finalise

Identify if the student is eligible for other income support.

Students wanting to test their eligibility for another payment can lodge an online claim.

Note: tell the student about other study options that may attract student payments. This includes study at a different course level.

Go to Step 8.

• Key START in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details and Newstart Education Summary. Select Start
• Select Edit next to the course that is ending. On Change Education Details complete the following:
• Student End Date: the date they last studied. The customer must be a continuing/intending student
• Select Save
• Select Add. On Change Education Details screen, complete the following:
• Participation Status Event Date: the day after the Student End Date of the previous course
• For all other fields, see Coding new study details
• If appropriate, complete the Allowable Time End Date field with the correct date. See Determining allowable time/reasonable time for a course of study
• Select Save
• Date of Receipt and Channel. Select Save
• Select Next
• The Newstart Education Status (NES) screen shows
• Do not create a new NES entry unless:
• the student has completed the previous course and their education level attained has changed, or
• a provisional entry has been created due to the activity with the Student Status as ‘Not a Student’ on the day after the previous course end date
• If a new NES entry is required, see Coding New Study Details
• Select Assess and address any errors/warnings
• Select Assess again, then select Finish
• Record details of the update
• Select Finalise

Go to Step 8

Students remain eligible for PES if they:

• are changing to an approved course at an approved institution
• are still studying with a study load of either:
• full-time (at least 75% of the normal amount of full-time study), or
• a concessional study load (that is, at least 25% or 66% of the normal amount of full-time study), and
• have allowable time left to complete the course

Is the student still eligible for PES?

• Yes, go to Step 5
• No,
• Edit the previous course, see End the course of study to update the record manually Note: record the field of study for PES
• Record the reason for the decision on a Note. Finalise the activity after checking that PES is cancelling and there are no incorrect arrears
• Procedure ends here

Go to the Customer Study Details (EDC) screen and update the following fields:

• Participation Status Event Date
• Participation Status
• Enrolment Verification
• Course Level
• Course Start Date
• Course End Date
• Institution Name
• Field of Study
• Education Institution ID
• Student ID Number
• Concurrent Institution Id
• Student Start Date
• Student End Date
• Allowable Time End Date
• STARTUP-HELP Loan Ind - if the student is studying a Startup Year Course
• Select Save
• Select Assess. Address any errors/warnings
• Select Assess
• On the Entitlement (ELD) screen, check there are no incorrect:
• arrears
• gaps in payment
• debts raised
• Select Finish
• Record details of the update
• Select Finalise
• Add the new course of study and continue updating the student's record

Students getting PES must provide proof of enrolment, unless:

• they are a secondary school student, or
• in higher education study at university

See Proof of enrolment in a course of study.

The following students must provide proof of the course start date within 14 days from the study start date or the date the new claim was finalised:

• students doing
• tertiary study at TAFE or a private provider
• secondary non-schooling study, or
• university study not at the higher education level, who
• have not provided proof of enrolment for the new course

On the EDC screen, in the Enrolment Verification field key:

• 'VRR' (verification required). Payment will automatically suspend if proof of enrolment is not coded by the latter of:
• 14 days from the study start date, or
• 14 days from the date the new claim was finalised
• 'VER' (verification provided) for students:
• doing higher education study at university, or
• who provide proof of enrolment

Go to Step 8.

Cancel YA from the day after the previous course finished.

To end date the current course:

• Key START in the Super Key
• Select the Study and Scholarship Details workflow from the Task Selector
• Select Customer Study Details and Newstart Education Summary. Select Start
• Select Edit next to the course that is ending. On Change Education Details complete the following:
• Student End Date: last date of study
• Select Save
• Key the Receipt Date and Channel. Select Save
• The Newstart Education Summary (NES) screen shows
• Select Add and update the following fields:
• Event date: course end date + 1
• Student Status: NST
• Select Save
• Select Assess and address any errors/warnings
• Select Assess again, then select Finish
• Record details of the update
• Select Finalise

This will cause the auto-cancellation of YA from the last day of the previous course.

The student must submit a claim for Austudy. See Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

Go to Step 8.

Students qualify for YA up to the day before their 25th birthday occurs.

Go to the Customer Study Details (EDC) screen and key the new study details.

Complete the following fields:

• Participation Status Event Date - previous course end date + 1
• Participation Status - INT - intending to study at tertiary level
• Course Start Date - the same date as the Participation Status Event Date field
• Course End Date - the day before the customer's 25th birthday
• Key the Receipt Date and Channel. Select Save

Cancel YA from the day the student turns 25. Use reason code 'COP' (another payment is more appropriate). See Coding a cancellation.

Note: if cancellation date is more than 14 days in the future, in Customer First create a manual review on the Review Registration (RVR) screen and complete the fields as follows:

• Service Reason: YAL
• Review Reason: MAN (Manual Assessment Review Ent)
• Due Date: day the student turns 25 years old
• Source: INT
• Date of Receipt: today's date
• Notes: 'Student turns 25 years old xx/xx/xxxx. Cancel YA from this date using reason code COP. Return to OB 102-07020010 to action.'
• Keywords: UPDATE
• Workgroup: leave blank
• Position: leave blank
• Transfer to Region: leave blank

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action.

The student must submit a claim for Austudy. See Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

Go to Step 8.

To identify the rate check the:

• NSS Period Rate Explanation (NREX) screen, and
• Rate Component Override (RCO) screen

Customers receiving the Long Term Income Support (LTIS) rate of payment who change courses will need to have their eligibility checked to make sure the LTIS rate remains payable. See Assessing entitlement to the Long Term Income Support rate of Austudy for students or migrants studying English language courses.

Customers receiving student payments may also get ACCS (transition to work). ACCS (transition to work) helps with childcare costs/fees. If the customer stops or alters their assessed course of study, reassess their entitlement to ACCS (transition to work).

In Process Direct, check the Child Care Summary to see if customer receives ACCS (transition to work).

Does the customer get ACCS (transition to work)?

• Yes, see ACCS (transition to work) change in circumstances and reviews
• No, procedure ends here

Satisfactory progress for Austudy depends on the level of their current course. Consider previous study at the same level. Previous study at a different level has no effect.

To calculate allowable time/reasonable time, see Determining allowable time/reasonable time for a course of study. If previous study details are not on the system, ask for academic transcripts. See Requesting information (CLK).

Do not place the update on hold to request information, unless:

• the student appears to have exceeded their allowable time, and
• this cannot be confirmed without transcripts

Has the student exceeded their maximum allowable time at the level of tertiary study they are changing to?

• Yes, go to Step 2
• No, go to Step 3

Students who exceed their maximum allowable time for their current level of study are no longer eligible for Austudy.

Code the change as follows:

• End date the student's previous course by coding the student end date on the Education Course Details (EDC) screen
• On a new EDC screen, insert the new study details and code the correct allowable time end date. See Coding new study details
• Insert Source and Date of Receipt
• Go to the Benefit Action (BA) screen. Cancel the student's Austudy payment with reason code 'ATR' from the date the student changed courses
• Finalise the activity on the Assessment Results (AR) screen
• Record the outcome on a DOC
• Identify if the student is eligible for other income support

Students wanting to test their eligibility for another payment can lodge an online claim.

Note: tell the student about other study options that may attract student payments. This includes study at a different course level.

Go to Step 8.

Process the update:

• End the student's previous course by updating the Student End date on the EDC screen to the date last studied
• Make sure the customer is a continuing/intending student
• Add a new EDC screen
• Code the Participation Status Event Date as the day after the Student End Date of the previous course
• In the Comments field, record the exact name of the course. This field cannot be left blank and cannot contain any information in addition to the course name
• Continue updating the student's record manually

Note: if appropriate, complete the Allowable Time End Date field on the EDC screen with the correct date. See Determining allowable time/reasonable time for a course of study.

Update the Newstart Education Status (NES) screen.

• Code 'NES' in the Nxt: field and press [Enter] to go to the NES screen
• The first page on the NES screen:
• may have been created due to the activity, and
• indicate the Student Status as 'Not a Student' on the day after the previous course end date
• Delete this page:
• Code 'D' for delete in the Action field
• Code 'Y' to confirm deletion
• Press [Enter]
• The first page on NES should now show the Student Status as 'Full-time Student' from the previous course details
• Finalise the activity on the AR screen
• Record details on a DOC

Note: do not create a new NES screen unless the student

• has completed the previous course, and
• their education level attained has changed

Go to Step 8.

Open the Small Benefit System (ISS) by coding ISS in the Sys field. Code SVPES in the Nxt field to view the PES screens.

Students remain eligible for PES if they:

• are changing to an approved course at an approved institution
• are still studying with a study load of either:
• full-time (at least 75% of the normal amount of full-time study), or
• a concessional study load (that is, at least 25% or 66% of the normal amount of full-time study), and
• have allowable time left to complete the course

Is the student still eligible for PES?

• Yes, go to Step 5
• No,
• end the previous course. See End the course of study to update the record manually Note: record the field of study for PES
• record the reason for the decision on a DOC. Finalise the activity after checking that PES is cancelling and there are no incorrect arrears

Code the change. Add a new EDC screen and continue updating the student's record manually.

Record the reason for the decision on a DOC. Finalise the activity on the Assessment Results (AR) screen, after checking there are no incorrect:

• arrears
• gaps in payment, or
• debts raised

Students getting PES must provide proof of enrolment, unless:

• they are a secondary school student, or
• in higher education study at university

See Proof of enrolment in a course of study.

The following students must provide proof of the course start date within 14 days from the study start date or the date the new claim was finalised:

• students doing
• tertiary study at TAFE or a private provider,
• secondary non-schooling study, or
• university study not at the higher education level, who
• have not provided proof of enrolment for the new course

Code the Enrolment Verification field on the EDC screen with 'VRR' (verification required). Payment will automatically suspend if proof of enrolment is not coded by the latter of:

• by 14 days from the study start date, or
• 14 days from the date the new claim was finalised

Code the Enrolment Verification field on the EDC screen with 'VER' (verification provided) for students:

• doing higher education study at university, or
• who provide proof of enrolment

Go to Step 8.

Cancel YA from the day after the previous course finished.

End date the current course by:

• selecting the course of study from the EDCH screen, and
• entering the last day of study in the Student End Date field on the relevant EDC screen

Update the NES screen:

• enter the date as course end + 1 in the Event date field
• code 'NST' in the Student Status field
• code 'I' for insert in the Action field,
• Press [Enter]

Finalise the activity on the AR screen.

This will cause the auto-cancellation of YA from the last day of the previous course.

The student must submit a claim for Austudy. See Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

Go to Step 8.

Students qualify for YA up to the day before their 25th birthday when they turn 25:

• between stopping one course, and
• starting another

On a new EDC screen, insert new study details and complete the following fields:

• Participation Status Event Date - code the previous course end date + 1
• Participation Status - code 'INT' intending to study at tertiary level
• Inst Course Start Date - code the same date as the Participation Status Event Date field
• Inst Course End Date - code the day before the customer's 25th birthday
• Complete Source field and DOR field
• Code 'I' for insert in the Action field
• Press [Enter]
• Cancel YA from the day the student turns 25 using reason code 'COP' (another payment is more appropriate). See Coding a cancellation

Note: if cancellation date is more than 14 days in the future, in Customer First create a manual review on the Review Registration (RVR) screen and complete the fields as follows:

• Service Reason: YAL
• Review Reason: MAN (Manual Assessment Review Ent)
• Due Date: day the student turns 25 years old
• Source: INT
• Date of Receipt: today's date
• Notes: 'Student turns 25 years old xx/xx/xxxx. Cancel YA from this date using reason code COP. Return to OB 102-07020010 to action.'
• Keywords: UPDATE
• Workgroup: leave blank
• Position: leave blank
• Transfer to Region: leave blank

The review will mature on the Due Date coded in the RVR activity. Workload Management will allocate the review for manual action..

The student must submit a claim for Austudy. See Calculating the start day for Austudy and Youth Allowance (YA) students and Australian Apprentices claims.

Go to Step 8.

To identify the rate check the:

• NSS Period Rate Explanation (NREX) screen, and
• Rate Component Override (RCO) screen

Customers receiving the Long Term Income Support (LTIS) rate of payment and change courses will need to have their eligibility checked to make sure the LTIS rate remains payable. See Assessing entitlement to the Long Term Income Support rate of Austudy for students or migrants studying English language courses.

Customers receiving student payments may also get ACCS (transition to work). ACCS (transition to work) helps with childcare costs/fees. If the customer stops or alters their assessed course of study, reassess their entitlement to ACCS (transition to work).

In Process Direct, check the Child Care Summary to see if customer receives ACCS (transition to work).

Does the customer get ACCS (transition to work)?

• Yes, see ACCS (transition to work) change in circumstances and reviews
• No, procedure ends here