Accepting and disclosing information 104-01010000
Expand allThis document outlines procedures on accepting and disclosing information.
When accepting and disclosing customer information consideration needs to be taken where a customer is separating from a relationship. There are key tasks they should consider to keep their personal information safe. The sequence of these key steps is important and all updates need to be made separately for Centrelink, Medicare and Child Support. See Separating Safely - Protecting personal details.
For information regarding this topic refer to the following intranet pages:
- Privacy and Secrecy
- Release of information
For detailed procedures relevant to this sub topic see links below in Contents and Related links.
Contents
Customer requests access to their personal information
Disclosing information under child support law
Granting and recording parental permission to enquire (Centrelink)
Accepting information from parents of Youth Allowance (YA) customers (Centrelink)
Using Centrelink records to determine entitlement for Youth Allowance customers (Centrelink)
Customer password on a Display on Access DOC (Centrelink)
Accepting and disclosing information regarding trusts and companies
Privacy concerns when calling customers, returning calls or leaving messages on answering machines
Statistics requests by outside organisations
Access to scanned medical information for Assessment Services
Related links
Accepting information from and disclosing information to a Power of Attorney (Centrelink)
Accepting information from nominees (Centrelink)
Changing personal details of nominees (Centrelink)
Disclosing personal information and CCTV to police and State and Territory agencies
Disclosing information to parents of Youth Allowance (YA) customers (Centrelink)
Disclosing information to third parties (Centrelink)
Implied consent regarding third parties (Centrelink)
Nominees (Centrelink)
Privacy incidents (Centrelink)
Procedures for handling misdirected correspondence (Centrelink)
Requests lodged under the Freedom of Information Act 1982 (Centrelink)
Reviewing nominee arrangements (Centrelink)
Tax agents authority to enquire on behalf of customers (Centrelink)
Person Permitted to Enquire (PPE) or Update (PPU) authority (Centrelink)
Calling a customer or returning a customer’s call